Pylon is priced based on the number of seats and the number of agentic credits your team needs. Because B2B support teams vary significantly in size and workflow, pricing reflects your team's unique needs. Book a demo and we'll put together a quote specific to your setup.
Pylon's pricing is seat-based and credit usage-based. You're not charged per ticket, so your costs stay predictable as your customer base grows, even as ticket volume scales.
Every plan includes core ticketing, unified ticketing (Slack, email, and chat widget), omnichannel support, a knowledge base, NPS and CSAT surveys, and analytics.
Pylon's agentic features (including the Assist Agent, Automations, Support Agent, and Slack Agent) are accessible when you purchase credits, not sold as separate add-ons.
Pylon offers both annual and monthly billing. When you commit to credits upfront, you will receive a discount.
The minimum required commitment is 5,000 credits. If you need more credits than you've committed to, you can purchase additional credits in-product.
There is a minimum seat count for new customers. Pylon is built for B2B support teams rather than solo operators, so it's designed to deliver value at team scale.
Standard contracts are annual. Multi-year agreements are available for teams that want rate lock and additional flexibility. Credits can be used across the entire contract term and buying more at once will result in a higher credit discount.
A seat covers any teammate who needs to work tickets, including agents and admins with inbox access. Stakeholders who only need visibility into conversations, without working them, can use a viewer seat.
Yes, Pylon has view-only seats. Your sales representative will work with you on the number of viewer seats your team needs.
Pylon offers free trials for prospects. Your sales representative will work with you on setting up the demo organization.
