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Compare Pylon with Front

Modern Zendesk Alternative

Modern Front Alternative

Pylon's lets you support customers on modern support channels like
Slack, Teams, & Live Chat. See why we're the best support tool for B2B companies.

Pylon's lets you support customers on modern support channels like
Slack, Teams, & Live Chat.

See why we're the best support tool for B2B companies.

Pylon's lets you support customers on modern support channels like
Slack, Teams, & Live Chat. See why we're the
best support tool for B2B companies.

Free

One week trial

Why are teams switching to Pylon?

Modern Modern Channels

Manage all your support tickets in one place.
Email, Tickets, Chat, Slack, & More

Manage all your support tickets in one place. Email, Tickets, Chat, Slack, & More

Manage all your support tickets in one place. Email, Tickets, Chat, Slack, & More

Manage all your support tickets in one place. Email, Tickets, Chat, Slack, & More

Manage all your support tickets in one place.
Email, Tickets, Chat, Slack, & More

AI Magic

Use AI to automatically tag your tickets, write knowledge base articles & set custom fields

Use AI to automatically tag your tickets, write knowledge base articles & set custom fields

AI can categorize issues, find KB gaps, write articles & more.

AI can automate categorizing issues, surfacing knowledge gaps,
writing articles, and much more.

In-App Chat

Chat with your customers live or support them with a native KB

Chat with your customers live or support them with a native KB

Feature Rich In-App Chat

Chat with your customers live or support them with a native KB

Front Alternative - Pylon

Traditional Support Channels - Tickets / Emails

Traditional Support Channels - Tickets / Emails

Modern Support Channels - Slack, Teams, Live Chat

Modern Support Channels - Slack, Teams, Live Chat

Slack Broadcasts - Send messages to all customer Slack channels at once

Slack Broadcasts - Send messages to all customer Slack channels at once

Unified Inbox - Omni channel Kanban board + customizable views

Unified Inbox - Omni channel Kanban board + customizable views

Basic Analytics - Foundational dashboards and metrics

Basic Analytics - Foundational dashboards and metrics

Advanced Analytics - Custom dashboards & omni channel analytics

Advanced Analytics - Custom dashboards & omni channel analytics

Traditional CRM Integrations - Hubspot, Salesforce, etc

Traditional CRM Integrations - Hubspot, Salesforce, etc

Modern Tech Integrations - Attio, Snowflake, BigQuery etc

Modern Tech Integrations - Attio, Snowflake, BigQuery etc

AI Powered Automations - AI Custom Fields, Conversation Grouping, Ticket Status Changes

AI Powered Automations - AI Custom Fields, Conversation Grouping, Ticket Status Changes

Key Features

Traditional Support Channels - Tickets / Emails

Traditional Support Channels - Tickets / Emails

Modern Support Channels - Slack, Teams, Live Chat

Modern Support Channels - Slack, Teams, Live Chat

Slack Broadcasts - Send messages to all customer Slack channels at once

Slack Broadcasts - Send messages to all customer Slack channels at once

Unified Inbox - Omni channel Kanban board + customizable views

Unified Inbox - Omni channel Kanban board + customizable views

Basic Analytics - Foundational dashboards and metrics

Basic Analytics - Foundational dashboards and metrics

Advanced Analytics - Custom dashboards & omni channel analytics

Advanced Analytics - Custom dashboards & omni channel analytics

Traditional CRM Integrations - Hubspot, Salesforce, etc

Traditional CRM Integrations - Hubspot, Salesforce, etc

Modern Tech Integrations - Attio, Snowflake, BigQuery etc

Modern Tech Integrations - Attio, Snowflake, BigQuery etc

AI Powered Automations - AI Custom Fields, Conversation Grouping, Ticket Status Changes

AI Powered Automations - AI Custom Fields, Conversation Grouping, Ticket Status Changes

Key Features

Front Alternative - Pylon

Traditional Support Channels - Tickets / Emails

Modern Support Channels - Slack, Teams, Live Chat

Slack Broadcasts - Send messages to all customer Slack channels at once

Unified Inbox - Omni channel Kanban board + customizable views

Basic Analytics - Foundational dashboards and metrics

Advanced Analytics - Custom dashboards & omni channel analytics

Traditional CRM Integrations - Hubspot, Salesforce, etc

Modern Tech Integrations - Attio, Snowflake, BigQuery etc

Traditional Tech Integrations - Asana, Github, Linear, etc

Modern Tech Integrations - Attio, Snowflake, BigQuery etc

Modern Tech Integrations - Attio, Snowflake, BigQuery etc

AI Powered Automations - AI Custom Fields, Conversation Grouping, Ticket Status Changes

Key Features

Front Alternative - Pylon

Traditional Support Channels - Tickets / Emails

Traditional Support Channels - Tickets / Emails

Modern Support Channels - Slack, Teams, Live Chat

Modern Support Channels - Slack, Teams, Live Chat

Slack Broadcasts - Send messages to all customer Slack channels at once

Slack Broadcasts - Send messages to all customer Slack channels at once

Unified Inbox - Omni channel Kanban board + customizable views

Unified Inbox - Omni channel Kanban board + customizable views

Basic Analytics - Foundational dashboards and metrics

Basic Analytics - Foundational dashboards and metrics

Advanced Analytics - Custom dashboards & omni channel analytics

Advanced Analytics - Custom dashboards & omni channel analytics

Traditional CRM Integrations - Hubspot, Salesforce, etc

Traditional CRM Integrations - Hubspot, Salesforce, etc

Modern Tech Integrations - Attio, Snowflake, BigQuery etc

Modern Tech Integrations - Attio, Snowflake, BigQuery etc

AI Powered Automations - AI Custom Fields, Conversation Grouping, Ticket Status Changes

AI Powered Automations - AI Custom Fields, Conversation Grouping, Ticket Status Changes

Key Features

Traditional Support Channels - Tickets / Emails

Traditional Support Channels - Tickets / Emails

Modern Support Channels - Slack, Teams, Live Chat

Modern Support Channels - Slack, Teams, Live Chat

Slack Broadcasts - Send messages to all customer Slack channels at once

Slack Broadcasts - Send messages to all customer Slack channels at once

Unified Inbox - Omni channel Kanban board + customizable views

Unified Inbox - Omni channel Kanban board + customizable views

Basic Analytics - Foundational dashboards and metrics

Basic Analytics - Foundational dashboards and metrics

Advanced Analytics - Custom dashboards & omni channel analytics

Advanced Analytics - Custom dashboards & omni channel analytics

Traditional CRM Integrations - Hubspot, Salesforce, etc

Traditional CRM Integrations - Hubspot, Salesforce, etc

Modern Tech Integrations - Attio, Snowflake, BigQuery etc

Modern Tech Integrations - Attio, Snowflake, BigQuery etc

AI Powered Automations - AI Custom Fields, Conversation Grouping, Ticket Status Changes

AI Powered Automations - AI Custom Fields, Conversation Grouping, Ticket Status Changes

The next generation runs on Pylon

Aditya P.

Aditya P

Mid-Market(51-1000 emp.)

Pylon has built a tool that is far ahead of its competitors. We were using one of the competing products earlier, and we heard from our customers how cool Pylon was in helping them scale support...

Jay D.

Mid-Market(51-1000 emp.)

Pylon is a robust, ticketing system. It's easy to navigate and helps our support team manage inquiries efficiently, features, such as auto-assigning tickets and triggers for priority issues, have been a massive time-saver...

Luba Y.

Small-Business(50 or fewer emp.)

It feels way more modern than tools I’ve used in the past like Zendesk and Intercom.

FAQs

Not seeing what you're looking for? Contact Us

Can Pylon fully replace Front?

Yes - Pylon has replaced Front for hundreds of B2B companies. Many choose Pylon to support modern channels (ie Slack) and consolidate from having multiple support tools (ie Zendesk + Intercom + 3rd party Slack app)

Can Pylon fully replace Front?

Yes - Pylon has replaced Front for many B2B companies. Many choose Pylon to support modern channels (ie Slack) and consolidate from having multiple support tools (ie Front + Intercom for chat + 3rd party Slack app)

Can Pylon fully replace Front?

Yes - Pylon has replaced Front for hundreds of B2B companies. Many choose Pylon to support modern channels (ie Slack) and consolidate from having multiple support tools (ie Zendesk + Intercom + 3rd party Slack app)

Can Pylon fully replace Front?

Yes - Pylon has replaced Front for hundreds of B2B companies. Many choose Pylon to support modern channels (ie Slack) and consolidate from having multiple support tools (ie Zendesk + Intercom + 3rd party Slack app)

Can Pylon fully replace Front?

Yes - Pylon has replaced Front for hundreds of B2B companies. Many choose Pylon to support modern channels (ie Slack) and consolidate from having multiple support tools (ie Zendesk + Intercom + 3rd party Slack app)

Can Pylon fully replace Front?

Yes - Pylon has replaced Front for hundreds of B2B companies. Many choose Pylon to support modern channels (ie Slack) and consolidate from having multiple support tools (ie Zendesk + Intercom + 3rd party Slack app)

Can I push my trial start date?

Can I push my trial start date?

Can I push my trial start date?

Can I push my trial start date?

Can I push my trial start date?

Does Pylon integrate with CRMs?

Does Pylon integrate with CRMs?

Does Pylon integrate with CRMs?

Does Pylon integrate with CRMs?

Does Pylon integrate with CRMs?

How easy is it to get started with Pylon?

How easy is it to get started with Pylon?

How easy is it to get started with Pylon?

How easy is it to get started with Pylon?

How easy is it to get started with Pylon?

Want the future of B2B Support?

Join top companies like Hightouch, Panther, and 11x
in choosing Pylon for a modern B2B support platform.

Join top companies like Justworks, Airbyte, OpenPhone, and Vantage in choosing Unify for efficient and effective outbound automation.

Join top companies like Justworks, Airbyte, OpenPhone, and Vantage in choosing Unify for efficient and effective outbound automation.

Free

One week trial

First week trial is

free

Trusted by the next generation

Trusted by the next generation

Trusted by the next generation

Trusted by the next generation

Trusted by the next generation