Manage Your Customers

Manage Customers

On Slack

Over Email

In App

On Teams

In Community

On Slack

Over Email

In App

On Teams

In Community

On Slack

Over Email

In App

On Teams

In Community

On Slack

Over Email

In App

On Teams

In Community

Pylon lets you easily support customers across Slack Connect, Microsoft Teams, Email, In-App Chat, Slack Community—all in one place.

Pylon lets you easily support customers across Slack Connect, Microsoft Teams, Email, In-App Chat, Slack Community—all in one place.

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Hundreds of the fastest growing companies use Pylon to manage their customers.

"I highly, highly recommend Pylon. It has made Slack support as easy as email support. 🤯 Something previously reserved for just a handful of a company’s largest customers due to bandwidth limitations can now easily scale to more customers."

Teresa Nesteby

Head of Success Engineering

"I highly, highly recommend Pylon. It has made Slack support as easy as email support. 🤯 Something previously reserved for just a handful of a company’s largest customers due to bandwidth limitations can now easily scale to more customers."

Teresa Nesteby

Head of Success Engineering

"I highly, highly recommend Pylon. It has made Slack support as easy as email support. 🤯 Something previously reserved for just a handful of a company’s largest customers due to bandwidth limitations can now easily scale to more customers."

Teresa Nesteby

Head of Success Engineering

"We rely on Pylon for nearly 100% of customer comms and support. It’s become the essential tool for our customer success teams."

Curtis Shelton

Global Head of Customer Support

"I was told what we wanted was infeasible by other vendors and we were asking for the moon. Pylon came in, they had the right functionality, and it's saved us 100s of hours in operational time and improved reliability doing so."

Charles Folsom

Head of Customer Success

"I was told what we wanted was infeasible by other vendors and we were asking for the moon. Pylon came in, they had the right functionality, and it's saved us 100s of hours in operational time and improved reliability doing so."

Charles Folsom

Head of Customer Success

Managing customers in Slack doesn't need to be hard.

Managing customers in Slack doesn't need to be hard.

Pylon brings the benefits of a support system to your team while allowing your customers to ask questions wherever they're comfortable.

Pylon brings the benefits of a support system to your team while allowing your customers to ask questions wherever they're comfortable.

Customers questions in Slack are automagically tracked by Pylon

Customers questions in Slack are automagically tracked by Pylon

Customers questions in Slack are automagically tracked by Pylon

Customers questions in Slack are tracked

Your team can assign issues, set SLAs, and automate workflows

Your team can assign issues, set SLAs, and automate workflows

Your team can assign issues, set SLAs, and automate workflows

Your team can assign issues, set SLAs and workflows

View full analytics and reporting

Your home base for tracking all customer issues.

Your home base for tracking all customer issues.

B2B communication has become omnichannel. We track issues across platforms so you can focus on keeping your customers happy.

B2B communication has become omnichannel. We track issues across platforms so you can focus on keeping your customers happy.

New sources like Slack and Microsoft Teams

New sources like Slack and Microsoft Teams

New sources like Slack and Microsoft Teams

New sources like Slack and Microsoft Teams

Existing sources like In-App Chat, Email, Forms

Existing sources like In-App Chat, Email, Forms

Existing sources like In-App Chat, Email, Forms

Existing sources like In-App Chat, Email, Forms

Create issues via API

Create issues via API

Create issues via API

Create issues via API

Pylon replaces your legacy support systems.

Pylon replaces your legacy support systems.

The previous generation of support tools were built for transactional help. With Pylon, scalably meet your customers where they work.

The previous generation of support tools were built for transactional help. With Pylon, scalably meet your customers where they work.

The previous generation of support tools were built for transactional help. With Pylon, scalably meet your customers where they work.

The previous generation of support tools were built for transactional help. With Pylon, scalably meet your customers where they work.

Zendesk

Since Zendesk was acquired by private equity back in 2022, new releases have come to a halt, prices are increasing, and support has gotten worse. Most importantly, it does not connect to all of the places you interact with your customers including Slack Connect, Microsoft Teams, Communities, In-App Chat, and more.

Intercom

Salesforce Service

Connect your stack.

  • Slack

  • Teams

  • Email

  • Community

  • In-App Chat

  • Salesforce

  • Hubspot

  • Attio

  • Jira

  • Linear

  • Asana

  • Github Issues

  • PagerDuty

  • Opsgenie

  • API

  • Snowflake

  • Databricks

  • BigQuery

  • Slack

  • Teams

  • Email

  • Community

  • In-App Chat

  • Salesforce

  • Hubspot

  • Attio

  • Jira

  • Linear

  • Asana

  • Github Issues

  • PagerDuty

  • Opsgenie

  • API

  • Snowflake

  • Databricks

  • BigQuery

  • Slack

  • Teams

  • Email

  • Community

  • In-App Chat

  • Salesforce

  • Hubspot

  • Attio

  • Jira

  • Linear

  • Asana

  • Github Issues

  • PagerDuty

  • Opsgenie

  • API

  • Snowflake

  • Databricks

  • BigQuery

  • Slack

  • Teams

  • Email

  • Community

  • In-App Chat

  • Salesforce

  • Hubspot

  • Attio

  • Jira

  • Linear

  • Asana

  • Github Issues

  • PagerDuty

  • Opsgenie

  • API

  • Snowflake

  • Databricks

  • BigQuery

Everything you need to scale.

Omnichannel

Slack, Microsoft Teams, Email, In-App Chat, Ticket Portal, Slack Community, and more. Track issues anywhere.

Omnichannel

Slack, Microsoft Teams, Email, In-App Chat, Ticket Portal, Slack Community, and more. Track issues anywhere.

Omnichannel

Slack, Microsoft Teams, Email, In-App Chat, Ticket Portal, Slack Community, and more. Track issues anywhere.

Omnichannel

Slack, Microsoft Teams, Email, In-App Chat, Ticket Portal, Slack Community, and more. Track issues anywhere.

Analytics

Get insights into support metrics, requests types, and workforce analytics.

Analytics

Get insights into support metrics, requests types, and workforce analytics.

Analytics

Get insights into support metrics, requests types, and workforce analytics.

Analytics

Get insights into support metrics, requests types, and workforce analytics.

Native Integrations

Deep bidirectional integrations with your CRM, task tracker, escalation tool, and data warehouse with 1-click.

Native Integrations

Deep bidirectional integrations with your CRM, task tracker, escalation tool, and data warehouse with 1-click.

Native Integrations

Deep bidirectional integrations with your CRM, task tracker, escalation tool, and data warehouse with 1-click.

Native Integrations

Deep bidirectional integrations with your CRM, task tracker, escalation tool, and data warehouse with 1-click.

Views

Create personal and team views based on issue, customer, or CRM data. List View and Kanban supported.

Views

Create personal and team views based on issue, customer, or CRM data. List View and Kanban supported.

Views

Create personal and team views based on issue, customer, or CRM data. List View and Kanban supported.

Views

Create personal and team views based on issue, customer, or CRM data. List View and Kanban supported.

Tags & Custom Fields

Label issues with structured custom fields or unstructured tags. Set them to fill automatically using AI.

Tags & Custom Fields

Label issues with structured custom fields or unstructured tags. Set them to fill automatically using AI.

Tags & Custom Fields

Label issues with structured custom fields or unstructured tags. Set them to fill automatically using AI.

Custom Fields

Label issues with structured custom fields or unstructured tags. Set them to fill automatically using AI.

Triggers

Automate workflows, data entry, and response actions with triggers that activate based on issue conditions.

Triggers

Automate workflows, data entry, and response actions with triggers that activate based on issue conditions.

Triggers

Automate workflows, data entry, and response actions with triggers that activate based on issue conditions.

Triggers

Automate workflows, data entry, and response actions with triggers that activate based on issue conditions.

SLAs

Setup granular SLAs for first response, replies, and resolution using custom fields as conditions.

SLAs

Setup granular SLAs for first response, replies, and resolution using custom fields as conditions.

SLAs

Setup granular SLAs for first response, replies, and resolution using custom fields as conditions.

SLAs

Setup granular SLAs for first response, replies, and resolution using custom fields as conditions.

Assignment Rules

Route requests and distribute workload among your team with assignment rules and schedules.

Assignment Rules

Route requests and distribute workload among your team with assignment rules and schedules.

Assignment Rules

Route requests and distribute workload among your team with assignment rules and schedules.

Assignment Rules

Route requests and distribute workload among your team with assignment rules and schedules.

API

Create issues programatically, fetch data for custom in-house workflows, and more.

API

Create issues programatically, fetch data for custom in-house workflows, and more.

API

Create issues programatically, fetch data for custom in-house workflows, and more.

API

Create issues programatically, fetch data for custom in-house workflows, and more.

We love our partners.

  • “you guys are really fast, it's kind of crazy. The frequency of these broadcasts is insane. Jeremy and I talk about it like 'yo these guys absolutely ship'"

  • "I get pitched for products all the time and Pylon is probably the first product that I've encountered in a long time where i'm like this is literally a pain point for me"

  • “Holy shit this is beautiful. What you guys have built is literally gorgeous”

  • "you guys are better … you have more features … somehow what you’ve built seems more thoughtful, i can tell that someone on your team has had all these same pain points … you guys far and away have the lead"

  • "Pylon has been amazing so far! The team is great to work with, and the product just works without bugs or issues. And the Pylon team is shipping really quick - there’s new features almost every week"

We take security seriously.

SOC 2 Type 2

Compliant

GDPR

Compliant

HIPAA

Compliant

ISO 27001

Compliant

Get started today.

We'll walk you through how you can get started and provide recommendations on how to scale your team and setup.

Get started today.

We'll walk you through how you can get started and provide recommendations on how to scale your team and setup.

© Copyright 2024, All Rights Reserved Pylon Labs, Inc.

Get started today.

We'll walk you through how you can get started and provide recommendations on how to scale your team and setup.

© Copyright 2024, All Rights Reserved Pylon Labs, Inc.

Get started today.

We'll walk you through how you can get started and provide recommendations on how to scale your team and setup.