B2B companies, especially those offering technical products or SaaS, are increasingly creating shared Slack channels with their customers.
Founding Growth Marketer
Reports
Oct 28, 2024
Webinar
AI in Knowledge Management
Empowering Customer Support Teams of All Sizes
Learn how AI tools can streamline documentation, close knowledge gaps, and enable support agents to deliver faster, more accurate responses—all while building scalable knowledge bases that grow with your team.
LATEST
We go over 7 examples of effective customer service from B2B customers, including their challenges, solutions, & results.
We go over 10 B2B knowledge base examples, including screenshots & what makes them great, plus tips for creating an effective knowledge base.
Learn what B2B customer service is, including core components, best practices, examples, and more.
Shining today’s Spotlight on 🔆 Ramona Aubry, MBA, PhD, CCSMP 🔆, a game-changer in Customer Success! She has over a decade of Sales and 7+ years in CS and we're excited to feature her today.
Turning the Spotlight towards a CS visionary, 🔆 Thomas Magnifico 🔆 Thomas brings over 15 years of leading post-sale client-facing teams at software companies including Customer / Technical Success, and Customer Support. We're excited to feature him today!
Welcoming Nicole as Pylon's third Product Support Engineer!
Welcoming Pylon's first product marketer!
Please welcome our 3rd CSM Anna to Pylon!
Taking the Spotlight today: 🔆 Marc-Olivier Meunier 🔆, an innovator in customer experience! Marc brings over 20 years of varied experience in product development, customer engagement, and operations. We're excited to feature him today!
B2B companies, especially those offering technical products or SaaS, are increasingly creating shared Slack channels with their customers.
Founding Growth Marketer
Reports
Oct 28, 2024
LATEST
We go over 7 examples of effective customer service from B2B customers, including their challenges, solutions, & results.
We go over 10 B2B knowledge base examples, including screenshots & what makes them great, plus tips for creating an effective knowledge base.
Learn what B2B customer service is, including core components, best practices, examples, and more.
Shining today’s Spotlight on 🔆 Ramona Aubry, MBA, PhD, CCSMP 🔆, a game-changer in Customer Success! She has over a decade of Sales and 7+ years in CS and we're excited to feature her today.
Turning the Spotlight towards a CS visionary, 🔆 Thomas Magnifico 🔆 Thomas brings over 15 years of leading post-sale client-facing teams at software companies including Customer / Technical Success, and Customer Support. We're excited to feature him today!
Welcoming Nicole as Pylon's third Product Support Engineer!
Welcoming Pylon's first product marketer!
Please welcome our 3rd CSM Anna to Pylon!
Taking the Spotlight today: 🔆 Marc-Olivier Meunier 🔆, an innovator in customer experience! Marc brings over 20 years of varied experience in product development, customer engagement, and operations. We're excited to feature him today!
Webinar
AI in Knowledge Management
Empowering Customer Support Teams of All Sizes
Learn how AI tools can streamline documentation, close knowledge gaps, and enable support agents to deliver faster, more accurate responses—all while building scalable knowledge bases that grow with your team.
B2B companies, especially those offering technical products or SaaS, are increasingly creating shared Slack channels with their customers.
Founding Growth Marketer
Reports
Oct 28, 2024
Webinar
AI in Knowledge Management
Empowering Customer Support Teams of All Sizes
Learn how AI tools can streamline documentation, close knowledge gaps, and enable support agents to deliver faster, more accurate responses—all while building scalable knowledge bases that grow with your team.
LATEST
We go over 7 examples of effective customer service from B2B customers, including their challenges, solutions, & results.
Mar 28, 2025
We go over 10 B2B knowledge base examples, including screenshots & what makes them great, plus tips for creating an effective knowledge base.
Mar 28, 2025
Learn what B2B customer service is, including core components, best practices, examples, and more.
Mar 28, 2025
Shining today’s Spotlight on 🔆 Ramona Aubry, MBA, PhD, CCSMP 🔆, a game-changer in Customer Success! She has over a decade of Sales and 7+ years in CS and we're excited to feature her today.
Mar 27, 2025
Turning the Spotlight towards a CS visionary, 🔆 Thomas Magnifico 🔆 Thomas brings over 15 years of leading post-sale client-facing teams at software companies including Customer / Technical Success, and Customer Support. We're excited to feature him today!
Mar 25, 2025
Welcoming Nicole as Pylon's third Product Support Engineer!
Mar 24, 2025
Welcoming Pylon's first product marketer!
Mar 17, 2025
Please welcome our 3rd CSM Anna to Pylon!
Mar 17, 2025
Taking the Spotlight today: 🔆 Marc-Olivier Meunier 🔆, an innovator in customer experience! Marc brings over 20 years of varied experience in product development, customer engagement, and operations. We're excited to feature him today!
Mar 11, 2025
B2B companies, especially those offering technical products or SaaS, are increasingly creating shared Slack channels with their customers.
Founding Growth Marketer
Reports
Oct 28, 2024
Webinar
AI in Knowledge Management
Empowering Customer Support Teams of All Sizes
Learn how AI tools can streamline documentation, close knowledge gaps, and enable support agents to deliver faster, more accurate responses—all while building scalable knowledge bases that grow with your team.
LATEST
We go over 7 examples of effective customer service from B2B customers, including their challenges, solutions, & results.
We go over 10 B2B knowledge base examples, including screenshots & what makes them great, plus tips for creating an effective knowledge base.
Learn what B2B customer service is, including core components, best practices, examples, and more.
Shining today’s Spotlight on 🔆 Ramona Aubry, MBA, PhD, CCSMP 🔆, a game-changer in Customer Success! She has over a decade of Sales and 7+ years in CS and we're excited to feature her today.
Turning the Spotlight towards a CS visionary, 🔆 Thomas Magnifico 🔆 Thomas brings over 15 years of leading post-sale client-facing teams at software companies including Customer / Technical Success, and Customer Support. We're excited to feature him today!
Welcoming Nicole as Pylon's third Product Support Engineer!
Welcoming Pylon's first product marketer!
Please welcome our 3rd CSM Anna to Pylon!
Taking the Spotlight today: 🔆 Marc-Olivier Meunier 🔆, an innovator in customer experience! Marc brings over 20 years of varied experience in product development, customer engagement, and operations. We're excited to feature him today!
Get started today
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