How to structure your team and support process for Series A startups.

He's the SVP of Customer Experience at ScyllaDB (scylladb.com), a high-performance, low-latency NoSQL database designed to handle large-scale, real-time workloads.

He's been in support roles across awesome startups like Smartly, Sigma, and now Dagster. We've had the pleasure of working with him and the rest of the Dagster team and we're very lucky to feature him.

Ashley leads Developer Relations at Rootly, where she supports their hundreds of customers with their incident management processes. Previously, she’s worked in world-class Support organizations at Disney and Shopify, specializing in handling incident response and complex cases.

Joseph Sterner has been with Close for almost 7 years, growing the team and building out the support function. Fun fact: Close is a YC company from the W11 batch (now 13 years ago!). And now onto the spotlight 🔦

B2B companies, especially those offering technical products or SaaS, are increasingly creating shared Slack channels with their customers.

Emma is the face of Support Driven Executive Recruitment, focusing on recruiting Support professionals at the executive level whilst working as a Technical Support Enablement Manager at Everbridge. Support Driven Executive Recruitment is just getting started so if this sounds interesting to you, please join their mailing list (link in comments).

He's the Founding CSM at Nooks, an AI-Powered Parallel Dialer & Virtual Salesfloor powering the best SDR and BDR teams. We've had the pleasure of knowing Terrance for over a year now, and as you'll learn he made the interesting transition from Sales to CS. Enjoy!

She's the Head of Support Engineering at Spacelift, an infrastructure-as-code (IaC) management platform for Terraform, OpenTofu, Terragrunt, and more.We're very lucky to work with her and to feature her today! 🙂