Blog
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Releases
Introducing Product Intelligence
AI that transforms scattered feature requests into business insights that drive the product roadmap.
Advith Chelikani
November 12, 2025
Best email ticketing systems for customer support in 2026
Pylon Team
February 5, 2026
Industry
The meaning of customer-centric culture for B2B teams
Dan Guo
February 5, 2026
Guides
Your guide to modern customer support tools and software
Dan Guo
February 4, 2026
Guides
8 leading omnichannel support platforms compared for 2026
Pylon Team
February 3, 2026
Industry
Essential guide to customer complaint management for B2B support teams
Dan Guo
February 3, 2026
Guides
Customer support for entrepreneurs: Starting and scaling operations
Dan Guo
February 3, 2026
Guides
Best support ticketing systems: 7 top solutions for 2026
Pylon Team
February 2, 2026
Industry
Net promoter score (NPS): Why it matters, and how to improve it
Dan Guo
February 2, 2026
Guides
Strategies and examples of customer retention for customer success teams
Dan Guo
February 2, 2026
Guides
How customer care vs. customer support impact company success
Dan Guo
February 2, 2026
Industry
Best knowledge base article templates for support teams
Pylon Team
January 30, 2026
Industry
Creating an effective customer knowledge base in 2026
Pylon Team
January 29, 2026
Industry
How to build relationships with customers for B2B growth
Dan Guo
January 29, 2026
Industry
Beyond the transaction: How to connect with customers successfully
Dan Guo
January 29, 2026
Industry
What’s customer care?: Making B2B customers feel valued
Dan Guo
January 29, 2026
Industry
Customer enablement: Benefits, best practices, and examples
Dan Guo
January 29, 2026
Industry
How escalation tools improve customer support response times
Pylon Team
January 28, 2026
Industry
A practical guide for building an effortless customer experience
Dan Guo
January 28, 2026
Guides
A guide to SaaS customer success: Strategies, roles, and metrics
Dan Guo
January 28, 2026
Guides
Customer experience KPIs: Metrics to measure and improve CX
Dan Guo
January 28, 2026
Guides
Transforming your team with AI for customer experience
Dan Guo
January 28, 2026
Guides
What’s a support ticket? Definition, systems, and best practices
Dan Guo
January 28, 2026
Guides
Client success management: Roles, importance, and best practices
Dan Guo
January 28, 2026
Guides
Building an effective customer support strategy: A playbook for B2B teams
Pylon Team
January 27, 2026
Industry
