2024 Slack Support Benchmark

Latest

Latest

Latest

Latest

Latest

B2B companies, especially those offering technical products or SaaS, are increasingly creating shared Slack channels with their customers.

Richard Lee

Founding Growth Marketer

Reports

Oct 28, 2024

Webinar

AI in Knowledge Management

Empowering Customer Support Teams of All Sizes

Learn how AI tools can streamline documentation, close knowledge gaps, and enable support agents to deliver faster, more accurate responses—all while building scalable knowledge bases that grow with your team.

LATEST

Shining the Spotlight on 🔆 Angela A. 🔆 She's currently doing incredible work as the head of CS at Inscribe!

Angela Apinyavat is in the spotlight!

The Spotlight shines bright on 🔆 Chelsea Madden 🔆 She's a seasoned CS exec and currently VP of CS at Salesintel.io.

Chelsea Madden is in the Spotlight.

We're excited to welcome Matthew as our second Product Support Engineer!

Matthew Nagy, Product Support Engineer

Excited for the very first new grad joining the Pylon team!

Anish Kachinthaya, Software Engineer

Turning the Spotlight on ☀️Hayden Michael Alvey☀️ He's a customer engagement manager at Accounting Seed and has over 10 years of CS experience.

Hayden Michael is in the spotlight!

We're very excited for Dan to be joining Pylon as our first customer success manager after his time at McKinsey & Company!

Dan Guo, Customer Success Manager

The Spotlight is all yours, 🔆 Jessica Herbert 🔆! Thank you for being a light in customer support and a supporter of Pylon.

Jessica Herbert is in the spotlight!

We're very excited for Mana to be joining Pylon as a founding account executive after spending time selling at xx!

Jan 13, 2025

Mana Anvar, Founding Account Executive

We're very excited for John to be joining Pylon as a software engineer after spending time at Samsara, Airplane, and Airtable!

John Lee, Software Engineer
2024 Slack Support Benchmark

Latest

Latest

Latest

Latest

Latest

B2B companies, especially those offering technical products or SaaS, are increasingly creating shared Slack channels with their customers.

Richard Lee

Founding Growth Marketer

Reports

Oct 28, 2024

LATEST

Shining the Spotlight on 🔆 Angela A. 🔆 She's currently doing incredible work as the head of CS at Inscribe!

Angela Apinyavat is in the spotlight!

The Spotlight shines bright on 🔆 Chelsea Madden 🔆 She's a seasoned CS exec and currently VP of CS at Salesintel.io.

Chelsea Madden is in the Spotlight.

We're excited to welcome Matthew as our second Product Support Engineer!

Matthew Nagy, Product Support Engineer

Excited for the very first new grad joining the Pylon team!

Anish Kachinthaya, Software Engineer

Turning the Spotlight on ☀️Hayden Michael Alvey☀️ He's a customer engagement manager at Accounting Seed and has over 10 years of CS experience.

Hayden Michael is in the spotlight!

We're very excited for Dan to be joining Pylon as our first customer success manager after his time at McKinsey & Company!

Dan Guo, Customer Success Manager

The Spotlight is all yours, 🔆 Jessica Herbert 🔆! Thank you for being a light in customer support and a supporter of Pylon.

Jessica Herbert is in the spotlight!

We're very excited for Mana to be joining Pylon as a founding account executive after spending time selling at xx!

Jan 13, 2025

Mana Anvar, Founding Account Executive

We're very excited for John to be joining Pylon as a software engineer after spending time at Samsara, Airplane, and Airtable!

John Lee, Software Engineer

Webinar

AI in Knowledge Management

Empowering Customer Support Teams of All Sizes

Learn how AI tools can streamline documentation, close knowledge gaps, and enable support agents to deliver faster, more accurate responses—all while building scalable knowledge bases that grow with your team.

2024 Slack Support Benchmark

Latest

Latest

Latest

Latest

Latest

B2B companies, especially those offering technical products or SaaS, are increasingly creating shared Slack channels with their customers.

Richard Lee

Founding Growth Marketer

Reports

Oct 28, 2024

Webinar

AI in Knowledge Management

Empowering Customer Support Teams of All Sizes

Learn how AI tools can streamline documentation, close knowledge gaps, and enable support agents to deliver faster, more accurate responses—all while building scalable knowledge bases that grow with your team.

LATEST

Shining the Spotlight on 🔆 Angela A. 🔆 She's currently doing incredible work as the head of CS at Inscribe!

Feb 11, 2025

Angela Apinyavat is in the spotlight!

The Spotlight shines bright on 🔆 Chelsea Madden 🔆 She's a seasoned CS exec and currently VP of CS at Salesintel.io.

Feb 6, 2025

Chelsea Madden is in the Spotlight.

We're excited to welcome Matthew as our second Product Support Engineer!

Feb 3, 2025

Matthew Nagy, Product Support Engineer

Excited for the very first new grad joining the Pylon team!

Jan 27, 2025

Anish Kachinthaya, Software Engineer

Turning the Spotlight on ☀️Hayden Michael Alvey☀️ He's a customer engagement manager at Accounting Seed and has over 10 years of CS experience.

Jan 21, 2025

Hayden Michael is in the spotlight!

We're very excited for Dan to be joining Pylon as our first customer success manager after his time at McKinsey & Company!

Jan 15, 2025

Dan Guo, Customer Success Manager

The Spotlight is all yours, 🔆 Jessica Herbert 🔆! Thank you for being a light in customer support and a supporter of Pylon.

Jan 15, 2025

Jessica Herbert is in the spotlight!

We're very excited for Mana to be joining Pylon as a founding account executive after spending time selling at xx!

Jan 13, 2025

Mana Anvar, Founding Account Executive

We're very excited for John to be joining Pylon as a software engineer after spending time at Samsara, Airplane, and Airtable!

Jan 13, 2025

John Lee, Software Engineer
2024 Slack Support Benchmark

Latest

Latest

Latest

Latest

Latest

B2B companies, especially those offering technical products or SaaS, are increasingly creating shared Slack channels with their customers.

Richard Lee

Founding Growth Marketer

Reports

Oct 28, 2024

Webinar

AI in Knowledge Management

Empowering Customer Support Teams of All Sizes

Learn how AI tools can streamline documentation, close knowledge gaps, and enable support agents to deliver faster, more accurate responses—all while building scalable knowledge bases that grow with your team.

LATEST

Shining the Spotlight on 🔆 Angela A. 🔆 She's currently doing incredible work as the head of CS at Inscribe!

Angela Apinyavat is in the spotlight!

The Spotlight shines bright on 🔆 Chelsea Madden 🔆 She's a seasoned CS exec and currently VP of CS at Salesintel.io.

Chelsea Madden is in the Spotlight.

We're excited to welcome Matthew as our second Product Support Engineer!

Matthew Nagy, Product Support Engineer

Excited for the very first new grad joining the Pylon team!

Anish Kachinthaya, Software Engineer

Turning the Spotlight on ☀️Hayden Michael Alvey☀️ He's a customer engagement manager at Accounting Seed and has over 10 years of CS experience.

Hayden Michael is in the spotlight!

We're very excited for Dan to be joining Pylon as our first customer success manager after his time at McKinsey & Company!

Dan Guo, Customer Success Manager

The Spotlight is all yours, 🔆 Jessica Herbert 🔆! Thank you for being a light in customer support and a supporter of Pylon.

Jessica Herbert is in the spotlight!

We're very excited for Mana to be joining Pylon as a founding account executive after spending time selling at xx!

Jan 13, 2025

Mana Anvar, Founding Account Executive

We're very excited for John to be joining Pylon as a software engineer after spending time at Samsara, Airplane, and Airtable!

John Lee, Software Engineer

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