2024 Slack Support Benchmark

B2B companies, especially those offering technical products or SaaS, are increasingly creating shared Slack channels with their customers.

Founding Growth Marketer

Reports

Oct 28, 2024

Webinar

AI in Knowledge Management

Empowering Customer Support Teams of All Sizes

Learn how AI tools can streamline documentation, close knowledge gaps, and enable support agents to deliver faster, more accurate responses—all while building scalable knowledge bases that grow with your team.

LATEST

Please welcome our 3rd designer Oliver to Pylon! 🎨🌴

Mar 5, 2025

Oliver Ruebener, Product Designer

Shining the Spotlight on 🔆 Carlos Hernandez 🔆 and their incredible work in Customer Success! He is currently Head of CS at Eppo, an end-to-end experimentation platform. We're excited to feature him today!

Carlos Hernandez is in the spotlight!

We've completely rebuilt our analytics and reporting from scratch!

We're excited to welcome Donal to the Pylon team!

Donal Woods, Customer Success Manager

We're excited to welcome Charleen to the Pylon team!

Charleen Wang, Software Engineer

The Spotlight finds its way to 🔆 Kai Moon 🔆, a standout in CS! Before joining Complete as a Founding Customer Success, Kai built their career as the first CS leader at various startups. We are thrilled to have such an experienced CS leader using Pylon!

Kai Moon is in the Spotlight.

We're excited to welcome Ben as our second Product Designer!

Feb 19, 2025

Ben Stone, Founding Product Designer

Stepping into the Spotlight today: 🔆 Ryan Seams 🔆, a true leader in CS! Ryan is currently Head of Customer Success at AssemblyAI, and brings over 10 years of Customer Support & Success experience. He's also an early user of Pylon so it's our honor to feature him today!

Ryan Seams is in the spotlight!

Shining the Spotlight on 🔆 Angela A. 🔆 She's currently doing incredible work as the head of CS at Inscribe!

Angela Apinyavat is in the spotlight!
2024 Slack Support Benchmark

B2B companies, especially those offering technical products or SaaS, are increasingly creating shared Slack channels with their customers.

Founding Growth Marketer

Reports

Oct 28, 2024

LATEST

Please welcome our 3rd designer Oliver to Pylon! 🎨🌴

Mar 5, 2025

Oliver Ruebener, Product Designer

Shining the Spotlight on 🔆 Carlos Hernandez 🔆 and their incredible work in Customer Success! He is currently Head of CS at Eppo, an end-to-end experimentation platform. We're excited to feature him today!

Carlos Hernandez is in the spotlight!

We've completely rebuilt our analytics and reporting from scratch!

We're excited to welcome Donal to the Pylon team!

Donal Woods, Customer Success Manager

We're excited to welcome Charleen to the Pylon team!

Charleen Wang, Software Engineer

The Spotlight finds its way to 🔆 Kai Moon 🔆, a standout in CS! Before joining Complete as a Founding Customer Success, Kai built their career as the first CS leader at various startups. We are thrilled to have such an experienced CS leader using Pylon!

Kai Moon is in the Spotlight.

We're excited to welcome Ben as our second Product Designer!

Feb 19, 2025

Ben Stone, Founding Product Designer

Stepping into the Spotlight today: 🔆 Ryan Seams 🔆, a true leader in CS! Ryan is currently Head of Customer Success at AssemblyAI, and brings over 10 years of Customer Support & Success experience. He's also an early user of Pylon so it's our honor to feature him today!

Ryan Seams is in the spotlight!

Shining the Spotlight on 🔆 Angela A. 🔆 She's currently doing incredible work as the head of CS at Inscribe!

Angela Apinyavat is in the spotlight!

Webinar

AI in Knowledge Management

Empowering Customer Support Teams of All Sizes

Learn how AI tools can streamline documentation, close knowledge gaps, and enable support agents to deliver faster, more accurate responses—all while building scalable knowledge bases that grow with your team.

2024 Slack Support Benchmark

B2B companies, especially those offering technical products or SaaS, are increasingly creating shared Slack channels with their customers.

Founding Growth Marketer

Reports

Oct 28, 2024

Webinar

AI in Knowledge Management

Empowering Customer Support Teams of All Sizes

Learn how AI tools can streamline documentation, close knowledge gaps, and enable support agents to deliver faster, more accurate responses—all while building scalable knowledge bases that grow with your team.

LATEST

Please welcome our 3rd designer Oliver to Pylon! 🎨🌴

Mar 5, 2025

Oliver Ruebener, Product Designer

Shining the Spotlight on 🔆 Carlos Hernandez 🔆 and their incredible work in Customer Success! He is currently Head of CS at Eppo, an end-to-end experimentation platform. We're excited to feature him today!

Mar 4, 2025

Carlos Hernandez is in the spotlight!

We've completely rebuilt our analytics and reporting from scratch!

Mar 4, 2025

We're excited to welcome Donal to the Pylon team!

Mar 3, 2025

Donal Woods, Customer Success Manager

We're excited to welcome Charleen to the Pylon team!

Mar 3, 2025

Charleen Wang, Software Engineer

The Spotlight finds its way to 🔆 Kai Moon 🔆, a standout in CS! Before joining Complete as a Founding Customer Success, Kai built their career as the first CS leader at various startups. We are thrilled to have such an experienced CS leader using Pylon!

Feb 25, 2025

Kai Moon is in the Spotlight.

We're excited to welcome Ben as our second Product Designer!

Feb 19, 2025

Ben Stone, Founding Product Designer

Stepping into the Spotlight today: 🔆 Ryan Seams 🔆, a true leader in CS! Ryan is currently Head of Customer Success at AssemblyAI, and brings over 10 years of Customer Support & Success experience. He's also an early user of Pylon so it's our honor to feature him today!

Feb 18, 2025

Ryan Seams is in the spotlight!

Shining the Spotlight on 🔆 Angela A. 🔆 She's currently doing incredible work as the head of CS at Inscribe!

Feb 11, 2025

Angela Apinyavat is in the spotlight!
2024 Slack Support Benchmark

B2B companies, especially those offering technical products or SaaS, are increasingly creating shared Slack channels with their customers.

Founding Growth Marketer

Reports

Oct 28, 2024

Webinar

AI in Knowledge Management

Empowering Customer Support Teams of All Sizes

Learn how AI tools can streamline documentation, close knowledge gaps, and enable support agents to deliver faster, more accurate responses—all while building scalable knowledge bases that grow with your team.

LATEST

Please welcome our 3rd designer Oliver to Pylon! 🎨🌴

Mar 5, 2025

Oliver Ruebener, Product Designer

Shining the Spotlight on 🔆 Carlos Hernandez 🔆 and their incredible work in Customer Success! He is currently Head of CS at Eppo, an end-to-end experimentation platform. We're excited to feature him today!

Carlos Hernandez is in the spotlight!

We've completely rebuilt our analytics and reporting from scratch!

We're excited to welcome Donal to the Pylon team!

Donal Woods, Customer Success Manager

We're excited to welcome Charleen to the Pylon team!

Charleen Wang, Software Engineer

The Spotlight finds its way to 🔆 Kai Moon 🔆, a standout in CS! Before joining Complete as a Founding Customer Success, Kai built their career as the first CS leader at various startups. We are thrilled to have such an experienced CS leader using Pylon!

Kai Moon is in the Spotlight.

We're excited to welcome Ben as our second Product Designer!

Feb 19, 2025

Ben Stone, Founding Product Designer

Stepping into the Spotlight today: 🔆 Ryan Seams 🔆, a true leader in CS! Ryan is currently Head of Customer Success at AssemblyAI, and brings over 10 years of Customer Support & Success experience. He's also an early user of Pylon so it's our honor to feature him today!

Ryan Seams is in the spotlight!

Shining the Spotlight on 🔆 Angela A. 🔆 She's currently doing incredible work as the head of CS at Inscribe!

Angela Apinyavat is in the spotlight!

Get started today

We'll walk you through how you can get started and provide recommendations on how to scale your team and setup.