B2B companies, especially those offering technical products or SaaS, are increasingly creating shared Slack channels with their customers.
Founding Growth Marketer
Reports
Oct 28, 2024
Webinar
AI in Knowledge Management
Empowering Customer Support Teams of All Sizes
Learn how AI tools can streamline documentation, close knowledge gaps, and enable support agents to deliver faster, more accurate responses—all while building scalable knowledge bases that grow with your team.
LATEST
AI-powered customer context all-in-one place, combine customer issues, calls, and custom data
Learn how to use Slack for customer support, including integration with help desks, creating dedicated channels, and automating workflows for efficient B2B support.
We go over best practices for creating a B2B knowledge base, including choosing a platform, determining what content to create, & more.
This was recorded on March 11th at CSC's Customer Support Summit in NYC.
We go over 7 examples of effective customer service from B2B customers, including their challenges, solutions, & results.
We go over 10 B2B knowledge base examples, including screenshots & what makes them great, plus tips for creating an effective knowledge base.
Learn what B2B customer service is, including core components, best practices, examples, and more.
Shining today’s Spotlight on 🔆 Ramona Aubry, MBA, PhD, CCSMP 🔆, a game-changer in Customer Success! She has over a decade of Sales and 7+ years in CS and we're excited to feature her today.
Turning the Spotlight towards a CS visionary, 🔆 Thomas Magnifico 🔆 Thomas brings over 15 years of leading post-sale client-facing teams at software companies including Customer / Technical Success, and Customer Support. We're excited to feature him today!
B2B companies, especially those offering technical products or SaaS, are increasingly creating shared Slack channels with their customers.
Founding Growth Marketer
Reports
Oct 28, 2024
LATEST
AI-powered customer context all-in-one place, combine customer issues, calls, and custom data
Learn how to use Slack for customer support, including integration with help desks, creating dedicated channels, and automating workflows for efficient B2B support.
We go over best practices for creating a B2B knowledge base, including choosing a platform, determining what content to create, & more.
This was recorded on March 11th at CSC's Customer Support Summit in NYC.
We go over 7 examples of effective customer service from B2B customers, including their challenges, solutions, & results.
We go over 10 B2B knowledge base examples, including screenshots & what makes them great, plus tips for creating an effective knowledge base.
Learn what B2B customer service is, including core components, best practices, examples, and more.
Shining today’s Spotlight on 🔆 Ramona Aubry, MBA, PhD, CCSMP 🔆, a game-changer in Customer Success! She has over a decade of Sales and 7+ years in CS and we're excited to feature her today.
Turning the Spotlight towards a CS visionary, 🔆 Thomas Magnifico 🔆 Thomas brings over 15 years of leading post-sale client-facing teams at software companies including Customer / Technical Success, and Customer Support. We're excited to feature him today!
Webinar
AI in Knowledge Management
Empowering Customer Support Teams of All Sizes
Learn how AI tools can streamline documentation, close knowledge gaps, and enable support agents to deliver faster, more accurate responses—all while building scalable knowledge bases that grow with your team.
B2B companies, especially those offering technical products or SaaS, are increasingly creating shared Slack channels with their customers.
Founding Growth Marketer
Reports
Oct 28, 2024
Webinar
AI in Knowledge Management
Empowering Customer Support Teams of All Sizes
Learn how AI tools can streamline documentation, close knowledge gaps, and enable support agents to deliver faster, more accurate responses—all while building scalable knowledge bases that grow with your team.
LATEST
AI-powered customer context all-in-one place, combine customer issues, calls, and custom data
Apr 8, 2025
Learn how to use Slack for customer support, including integration with help desks, creating dedicated channels, and automating workflows for efficient B2B support.
Apr 4, 2025
We go over best practices for creating a B2B knowledge base, including choosing a platform, determining what content to create, & more.
Apr 4, 2025
This was recorded on March 11th at CSC's Customer Support Summit in NYC.
Mar 28, 2025
We go over 7 examples of effective customer service from B2B customers, including their challenges, solutions, & results.
Mar 28, 2025
We go over 10 B2B knowledge base examples, including screenshots & what makes them great, plus tips for creating an effective knowledge base.
Mar 28, 2025
Learn what B2B customer service is, including core components, best practices, examples, and more.
Mar 28, 2025
Shining today’s Spotlight on 🔆 Ramona Aubry, MBA, PhD, CCSMP 🔆, a game-changer in Customer Success! She has over a decade of Sales and 7+ years in CS and we're excited to feature her today.
Mar 27, 2025
Turning the Spotlight towards a CS visionary, 🔆 Thomas Magnifico 🔆 Thomas brings over 15 years of leading post-sale client-facing teams at software companies including Customer / Technical Success, and Customer Support. We're excited to feature him today!
Mar 25, 2025
B2B companies, especially those offering technical products or SaaS, are increasingly creating shared Slack channels with their customers.
Founding Growth Marketer
Reports
Oct 28, 2024
Webinar
AI in Knowledge Management
Empowering Customer Support Teams of All Sizes
Learn how AI tools can streamline documentation, close knowledge gaps, and enable support agents to deliver faster, more accurate responses—all while building scalable knowledge bases that grow with your team.
LATEST
AI-powered customer context all-in-one place, combine customer issues, calls, and custom data
Learn how to use Slack for customer support, including integration with help desks, creating dedicated channels, and automating workflows for efficient B2B support.
We go over best practices for creating a B2B knowledge base, including choosing a platform, determining what content to create, & more.
This was recorded on March 11th at CSC's Customer Support Summit in NYC.
We go over 7 examples of effective customer service from B2B customers, including their challenges, solutions, & results.
We go over 10 B2B knowledge base examples, including screenshots & what makes them great, plus tips for creating an effective knowledge base.
Learn what B2B customer service is, including core components, best practices, examples, and more.
Shining today’s Spotlight on 🔆 Ramona Aubry, MBA, PhD, CCSMP 🔆, a game-changer in Customer Success! She has over a decade of Sales and 7+ years in CS and we're excited to feature her today.
Turning the Spotlight towards a CS visionary, 🔆 Thomas Magnifico 🔆 Thomas brings over 15 years of leading post-sale client-facing teams at software companies including Customer / Technical Success, and Customer Support. We're excited to feature him today!
Get started today
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