2024 Slack Support Benchmark

B2B companies, especially those offering technical products or SaaS, are increasingly creating shared Slack channels with their customers.

Founding Growth Marketer

Reports

Oct 28, 2024

Webinar

AI in Knowledge Management

Empowering Customer Support Teams of All Sizes

Learn how AI tools can streamline documentation, close knowledge gaps, and enable support agents to deliver faster, more accurate responses—all while building scalable knowledge bases that grow with your team.

LATEST

We go over how to connect your CRM and help desk through Pylon and review other options for integrating the two.

connecting crm to pylon help desk

We compare the best free knowledge base software, including who each is best for, and pros and cons of each.

free knowledge base software

This guide walks through the methods for connecting Slack to Microsoft Teams & best practices to help your organization streamline communication.

slack teams integration

We go over how conversational ticketing works, how to implement it, and why more B2B companies are switching to it.

conversational ticketing

We go over the main types of article templates you need to get your knowledge base off the ground & the templates we offer here at Pylon.

Learn what B2B customer service is, including core components, best practices, examples, and more.

b2b customer service platform

🔆Eleni Vorvis🔆 is sharing valuable and actionable advice on today's Spotlight!

Eleni Vorvis is in the spotlight.

Today's Spotlight is on 🔆Joelle Wasserman 🔆! She's an incredible CX leader passionate about helping companies use support as a proactive growth engine. We're excited to feature her today!

Joelle Wasserman is in the spotlight.

Today we're spotlighting 🔆Petros Perselis🔆, a seasoned CS leader!

Petro Perselis  is in the spotlight.
2024 Slack Support Benchmark

B2B companies, especially those offering technical products or SaaS, are increasingly creating shared Slack channels with their customers.

Founding Growth Marketer

Reports

Oct 28, 2024

LATEST

We go over how to connect your CRM and help desk through Pylon and review other options for integrating the two.

connecting crm to pylon help desk

We compare the best free knowledge base software, including who each is best for, and pros and cons of each.

free knowledge base software

This guide walks through the methods for connecting Slack to Microsoft Teams & best practices to help your organization streamline communication.

slack teams integration

We go over how conversational ticketing works, how to implement it, and why more B2B companies are switching to it.

conversational ticketing

We go over the main types of article templates you need to get your knowledge base off the ground & the templates we offer here at Pylon.

Learn what B2B customer service is, including core components, best practices, examples, and more.

b2b customer service platform

🔆Eleni Vorvis🔆 is sharing valuable and actionable advice on today's Spotlight!

Eleni Vorvis is in the spotlight.

Today's Spotlight is on 🔆Joelle Wasserman 🔆! She's an incredible CX leader passionate about helping companies use support as a proactive growth engine. We're excited to feature her today!

Joelle Wasserman is in the spotlight.

Today we're spotlighting 🔆Petros Perselis🔆, a seasoned CS leader!

Petro Perselis  is in the spotlight.

Webinar

AI in Knowledge Management

Empowering Customer Support Teams of All Sizes

Learn how AI tools can streamline documentation, close knowledge gaps, and enable support agents to deliver faster, more accurate responses—all while building scalable knowledge bases that grow with your team.

2024 Slack Support Benchmark

B2B companies, especially those offering technical products or SaaS, are increasingly creating shared Slack channels with their customers.

Founding Growth Marketer

Reports

Oct 28, 2024

Webinar

AI in Knowledge Management

Empowering Customer Support Teams of All Sizes

Learn how AI tools can streamline documentation, close knowledge gaps, and enable support agents to deliver faster, more accurate responses—all while building scalable knowledge bases that grow with your team.

LATEST

We go over how to connect your CRM and help desk through Pylon and review other options for integrating the two.

May 16, 2025

connecting crm to pylon help desk

We compare the best free knowledge base software, including who each is best for, and pros and cons of each.

May 16, 2025

free knowledge base software

This guide walks through the methods for connecting Slack to Microsoft Teams & best practices to help your organization streamline communication.

May 16, 2025

slack teams integration

We go over how conversational ticketing works, how to implement it, and why more B2B companies are switching to it.

May 16, 2025

conversational ticketing

We go over the main types of article templates you need to get your knowledge base off the ground & the templates we offer here at Pylon.

May 16, 2025

Learn what B2B customer service is, including core components, best practices, examples, and more.

May 16, 2025

b2b customer service platform

🔆Eleni Vorvis🔆 is sharing valuable and actionable advice on today's Spotlight!

Apr 29, 2025

Eleni Vorvis is in the spotlight.

Today's Spotlight is on 🔆Joelle Wasserman 🔆! She's an incredible CX leader passionate about helping companies use support as a proactive growth engine. We're excited to feature her today!

Apr 24, 2025

Joelle Wasserman is in the spotlight.

Today we're spotlighting 🔆Petros Perselis🔆, a seasoned CS leader!

Apr 22, 2025

Petro Perselis  is in the spotlight.
2024 Slack Support Benchmark

B2B companies, especially those offering technical products or SaaS, are increasingly creating shared Slack channels with their customers.

Founding Growth Marketer

Reports

Oct 28, 2024

Webinar

AI in Knowledge Management

Empowering Customer Support Teams of All Sizes

Learn how AI tools can streamline documentation, close knowledge gaps, and enable support agents to deliver faster, more accurate responses—all while building scalable knowledge bases that grow with your team.

LATEST

We go over how to connect your CRM and help desk through Pylon and review other options for integrating the two.

connecting crm to pylon help desk

We compare the best free knowledge base software, including who each is best for, and pros and cons of each.

free knowledge base software

This guide walks through the methods for connecting Slack to Microsoft Teams & best practices to help your organization streamline communication.

slack teams integration

We go over how conversational ticketing works, how to implement it, and why more B2B companies are switching to it.

conversational ticketing

We go over the main types of article templates you need to get your knowledge base off the ground & the templates we offer here at Pylon.

Learn what B2B customer service is, including core components, best practices, examples, and more.

b2b customer service platform

🔆Eleni Vorvis🔆 is sharing valuable and actionable advice on today's Spotlight!

Eleni Vorvis is in the spotlight.

Today's Spotlight is on 🔆Joelle Wasserman 🔆! She's an incredible CX leader passionate about helping companies use support as a proactive growth engine. We're excited to feature her today!

Joelle Wasserman is in the spotlight.

Today we're spotlighting 🔆Petros Perselis🔆, a seasoned CS leader!

Petro Perselis  is in the spotlight.

Get started today

We'll walk you through how you can get started and provide recommendations on how to scale your team and setup.