2024 Slack Support Benchmark

B2B companies, especially those offering technical products or SaaS, are increasingly creating shared Slack channels with their customers.

Founding Growth Marketer

Reports

Oct 28, 2024

Webinar

AI in Knowledge Management

Empowering Customer Support Teams of All Sizes

Learn how AI tools can streamline documentation, close knowledge gaps, and enable support agents to deliver faster, more accurate responses—all while building scalable knowledge bases that grow with your team.

LATEST

🔆Eleni Vorvis🔆 is sharing valuable and actionable advice on today's Spotlight!

Eleni Vorvis is in the spotlight.

Today's Spotlight is on 🔆Joelle Wasserman 🔆! She's an incredible CX leader passionate about helping companies use support as a proactive growth engine. We're excited to feature her today!

Joelle Wasserman is in the spotlight.

Today we're spotlighting 🔆Petros Perselis🔆, a seasoned CS leader!

Petro Perselis  is in the spotlight.

Today's Spotlight is shining on 🔆Jen Weaver 🔆 10 years ago, Jen discovered her passion for customer-facing work and never looked back. Now as Head of Customer Engagement at Tettra, she crafts experiences and content that keep teams happy and engaged. We're excited to feature her insights today!

Jen Weaver is in the spotlight.

Shining the Spotlight today on 🔆Shanta Bodhan 🔆, an incredible CS leader. With over 15 years leading post-sale client teams, Shanta has redefined how software companies build and nurture customer relationships. We're excited to feature her insights today!

Shanta Bodhan is in the spotlight

The Spotlight follows 🔆 Amber Monroe 🔆, who’s raising the bar in CX! Amber brings over 20 years of dedicated experience in the healthcare industry and has owned and led all aspects of the customer journey. She is currently the VP of CX at Paradigm Senior Services, and we're excited to feature her today!

Amber Monroe is in the spotlight.

Today's Spotlight is on 🔆Daryl Jason Lazaro🔆, whose dedication to customers sets them apart! Daryl currently leads customer support at Salesbricks, where he often helps our Pylon team through Pylon 🤝 We're honored to feature him today!

Daryl Jason Lazaro is in the spotlight!

AI-powered customer context all-in-one place, combine customer issues, calls, and custom data

Learn how to use Slack for customer support, including integration with help desks, creating dedicated channels, and automating workflows for efficient B2B support.

2024 Slack Support Benchmark

B2B companies, especially those offering technical products or SaaS, are increasingly creating shared Slack channels with their customers.

Founding Growth Marketer

Reports

Oct 28, 2024

LATEST

🔆Eleni Vorvis🔆 is sharing valuable and actionable advice on today's Spotlight!

Eleni Vorvis is in the spotlight.

Today's Spotlight is on 🔆Joelle Wasserman 🔆! She's an incredible CX leader passionate about helping companies use support as a proactive growth engine. We're excited to feature her today!

Joelle Wasserman is in the spotlight.

Today we're spotlighting 🔆Petros Perselis🔆, a seasoned CS leader!

Petro Perselis  is in the spotlight.

Today's Spotlight is shining on 🔆Jen Weaver 🔆 10 years ago, Jen discovered her passion for customer-facing work and never looked back. Now as Head of Customer Engagement at Tettra, she crafts experiences and content that keep teams happy and engaged. We're excited to feature her insights today!

Jen Weaver is in the spotlight.

Shining the Spotlight today on 🔆Shanta Bodhan 🔆, an incredible CS leader. With over 15 years leading post-sale client teams, Shanta has redefined how software companies build and nurture customer relationships. We're excited to feature her insights today!

Shanta Bodhan is in the spotlight

The Spotlight follows 🔆 Amber Monroe 🔆, who’s raising the bar in CX! Amber brings over 20 years of dedicated experience in the healthcare industry and has owned and led all aspects of the customer journey. She is currently the VP of CX at Paradigm Senior Services, and we're excited to feature her today!

Amber Monroe is in the spotlight.

Today's Spotlight is on 🔆Daryl Jason Lazaro🔆, whose dedication to customers sets them apart! Daryl currently leads customer support at Salesbricks, where he often helps our Pylon team through Pylon 🤝 We're honored to feature him today!

Daryl Jason Lazaro is in the spotlight!

AI-powered customer context all-in-one place, combine customer issues, calls, and custom data

Learn how to use Slack for customer support, including integration with help desks, creating dedicated channels, and automating workflows for efficient B2B support.

Webinar

AI in Knowledge Management

Empowering Customer Support Teams of All Sizes

Learn how AI tools can streamline documentation, close knowledge gaps, and enable support agents to deliver faster, more accurate responses—all while building scalable knowledge bases that grow with your team.

2024 Slack Support Benchmark

B2B companies, especially those offering technical products or SaaS, are increasingly creating shared Slack channels with their customers.

Founding Growth Marketer

Reports

Oct 28, 2024

Webinar

AI in Knowledge Management

Empowering Customer Support Teams of All Sizes

Learn how AI tools can streamline documentation, close knowledge gaps, and enable support agents to deliver faster, more accurate responses—all while building scalable knowledge bases that grow with your team.

LATEST

🔆Eleni Vorvis🔆 is sharing valuable and actionable advice on today's Spotlight!

Apr 29, 2025

Eleni Vorvis is in the spotlight.

Today's Spotlight is on 🔆Joelle Wasserman 🔆! She's an incredible CX leader passionate about helping companies use support as a proactive growth engine. We're excited to feature her today!

Apr 24, 2025

Joelle Wasserman is in the spotlight.

Today we're spotlighting 🔆Petros Perselis🔆, a seasoned CS leader!

Apr 22, 2025

Petro Perselis  is in the spotlight.

Today's Spotlight is shining on 🔆Jen Weaver 🔆 10 years ago, Jen discovered her passion for customer-facing work and never looked back. Now as Head of Customer Engagement at Tettra, she crafts experiences and content that keep teams happy and engaged. We're excited to feature her insights today!

Apr 17, 2025

Jen Weaver is in the spotlight.

Shining the Spotlight today on 🔆Shanta Bodhan 🔆, an incredible CS leader. With over 15 years leading post-sale client teams, Shanta has redefined how software companies build and nurture customer relationships. We're excited to feature her insights today!

Apr 15, 2025

Shanta Bodhan is in the spotlight

The Spotlight follows 🔆 Amber Monroe 🔆, who’s raising the bar in CX! Amber brings over 20 years of dedicated experience in the healthcare industry and has owned and led all aspects of the customer journey. She is currently the VP of CX at Paradigm Senior Services, and we're excited to feature her today!

Apr 10, 2025

Amber Monroe is in the spotlight.

Today's Spotlight is on 🔆Daryl Jason Lazaro🔆, whose dedication to customers sets them apart! Daryl currently leads customer support at Salesbricks, where he often helps our Pylon team through Pylon 🤝 We're honored to feature him today!

Apr 8, 2025

Daryl Jason Lazaro is in the spotlight!

AI-powered customer context all-in-one place, combine customer issues, calls, and custom data

Apr 8, 2025

Learn how to use Slack for customer support, including integration with help desks, creating dedicated channels, and automating workflows for efficient B2B support.

Apr 4, 2025

2024 Slack Support Benchmark

B2B companies, especially those offering technical products or SaaS, are increasingly creating shared Slack channels with their customers.

Founding Growth Marketer

Reports

Oct 28, 2024

Webinar

AI in Knowledge Management

Empowering Customer Support Teams of All Sizes

Learn how AI tools can streamline documentation, close knowledge gaps, and enable support agents to deliver faster, more accurate responses—all while building scalable knowledge bases that grow with your team.

LATEST

🔆Eleni Vorvis🔆 is sharing valuable and actionable advice on today's Spotlight!

Eleni Vorvis is in the spotlight.

Today's Spotlight is on 🔆Joelle Wasserman 🔆! She's an incredible CX leader passionate about helping companies use support as a proactive growth engine. We're excited to feature her today!

Joelle Wasserman is in the spotlight.

Today we're spotlighting 🔆Petros Perselis🔆, a seasoned CS leader!

Petro Perselis  is in the spotlight.

Today's Spotlight is shining on 🔆Jen Weaver 🔆 10 years ago, Jen discovered her passion for customer-facing work and never looked back. Now as Head of Customer Engagement at Tettra, she crafts experiences and content that keep teams happy and engaged. We're excited to feature her insights today!

Jen Weaver is in the spotlight.

Shining the Spotlight today on 🔆Shanta Bodhan 🔆, an incredible CS leader. With over 15 years leading post-sale client teams, Shanta has redefined how software companies build and nurture customer relationships. We're excited to feature her insights today!

Shanta Bodhan is in the spotlight

The Spotlight follows 🔆 Amber Monroe 🔆, who’s raising the bar in CX! Amber brings over 20 years of dedicated experience in the healthcare industry and has owned and led all aspects of the customer journey. She is currently the VP of CX at Paradigm Senior Services, and we're excited to feature her today!

Amber Monroe is in the spotlight.

Today's Spotlight is on 🔆Daryl Jason Lazaro🔆, whose dedication to customers sets them apart! Daryl currently leads customer support at Salesbricks, where he often helps our Pylon team through Pylon 🤝 We're honored to feature him today!

Daryl Jason Lazaro is in the spotlight!

AI-powered customer context all-in-one place, combine customer issues, calls, and custom data

Learn how to use Slack for customer support, including integration with help desks, creating dedicated channels, and automating workflows for efficient B2B support.

Get started today

We'll walk you through how you can get started and provide recommendations on how to scale your team and setup.