Customer Operations for Modern Teams
Today's B2B customers increasingly live in platforms like Slack, Microsoft Teams, and Discord. It's a vendor's job to deliver customer value and great service where their customers' live. Pylon makes the operational tasks of managing your customers across platforms scalable.
Processes across customer support, success, marketing, and product are disconnected from each other and from systems customers live in. Instead of having one tool to manage all of your customer operations, you have to buy a support system, a customer success platform, a product marketing tool, and a product feedback tool. Unsurprisingly, none of them work together.
Our Roots
Advith and Robert met at Caltech and then later met Marty during the Kleiner Perkins Fellowship. The three started as software engineers at companies like Airbnb, Samsara, and Affinity, but knew they wanted to start a company together after.
The idea for Pylon came after they got excited about the emerging trend of chat-based platforms like Slack Connect and Microsoft Teams replacing email in B2B communication. They realized that all of the tooling built around email was no longer going to work, presenting a rapidly growing need for something radically different.
Proudly backed by the best
We've raised millions from VC firms like General Catalyst and Y Combinator.
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We're hiring across teams in San Francisco.
