Compare Pylon with Intercom
Pylon is the modern alternative to Intercom.
Pylon is easy to setup, AI-native, works natively with Slack, Microsoft Teams,
In-App Chat, and has a powerful help center built in.
Why are teams switching to Pylon?
More Modern Channels
Manage all your support tickets in one place.
Email, Tickets, Chat, Slack, Teams, and more.
AI Magic
AI can automate categorizing issues, surfacing knowledge gaps, writing articles, and much more.
In-App Chat
Our In-App Chat works like Intercom, and has even more features like connecting with your KB.
Key Features
Ticket Forms, Email
Traditional CRM Integrations - Hubspot, Salesforce, etc
Built for B2B
Slack Connect, Microsoft Teams
Modern Chat Widget
Clean Reporting
AI Knowledge Gaps
AI Custom Fields
Full AI Article Generation
Similar Article Detection
The next generation runs on Pylon
"Pylon is Our Secret Sauce for Slack and Teams"
Pylon has been a game-changer. It allows us to have a unified platform for managing customer interactions across Slack Connect, Microsoft Teams, and Email.
"Pylon is great for building customer relationships "
Whenever we have new customers they are able to contact us easily through email/chat/slack. The Pylon team is also super responsive and great to work with - I migrated our support chat from Intercom to Pylon ...
"We love Pylon!"
It feels way more modern than tools I’ve used in the past like Zendesk and Intercom.
FAQs
Yes. You need the core Platform to access other Pylon products.
Yes, they are all separate products to solve different use cases. Each replaces a different product you'd otherwise have to buy separately.
Yes, on the professional and enterprise tiers.
We aim to innovate on product, not pricing and therefore are typically cheaper than buying multiple other products that we consolidate.
Yes. We require a minimum of 3 seats for starter and professional and 7 seats for enterprise.