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Compare Pylon with Intercom

Modern Intercom Alternative

Pylon is the modern alternative to Intercom.
Pylon is easy to setup, AI-native, works natively with Slack, Microsoft Teams,
In-App Chat, and has a powerful help center built in.

Pylon: modern alternative to Zendesk

Pylon is easy to setup, AI-native, works natively with Slack, Teams, In-App Chat, and has a powerful help center built in.

Pylon is the modern alternative to Zendesk. We learned from their mistakes and built something for the next generation of companies. Pylon is easy to setup, AI-native, works natively with Slack, Microsoft Teams, In-App Chat, and has a powerful help center built in.

Free

One week trial

Why are teams switching to Pylon?

More Modern Channels

Manage all your support tickets in one place.
Email, Tickets, Chat, Slack, Teams, and more.

Manage all your support tickets in one place. Email, Tickets, Chat, Slack, & More

AI Magic

AI can automate categorizing issues, surfacing knowledge gaps, writing articles, and much more.

AI can categorize issues, surface knowledge gaps, writing articles, and much more.

In-App Chat

Our In-App Chat feels more like Intercom, and it's natively built directly into the product.

Ticket Forms, Email

Ticket Forms, Email

Similar Article Detection

Similar Article Detection

Traditional CRM Integrations - Hubspot, Salesforce, etc

Traditional CRM Integrations - Hubspot, Salesforce, etc

Built for B2B

Built for B2B

Slack Connect, Microsoft Teams

Slack Connect, Microsoft Teams

Modern Chat Widget

Modern Chat Widget

Clean Reporting

Clean Reporting

AI Knowledge Gaps

AI Knowledge Gaps

AI Custom Fields

AI Custom Fields

AI Article Generation

AI Article Generation

Key Features

Key Features

Pylon is the modern Intercom alternative
Pylon is the modern Intercom alternative

Ticket Forms, Email

Ticket Forms, Email

Ticket Forms, Email

Ticket Forms, Email

Ticket Forms, Email

Traditional CRM Integrations - Hubspot, Salesforce, etc

Traditional CRM Integrations - Hubspot, Salesforce, etc

Traditional CRM Integrations - Hubspot, Salesforce, etc

Traditional CRM Integrations - Hubspot, Salesforce, etc

Traditional CRM Integrations - Hubspot, Salesforce, etc

Built for B2B

Built for B2B

Built for B2B

Built for B2B

Built for B2B

Slack Connect, Microsoft Teams

Slack Connect, Microsoft Teams

Slack Connect, Microsoft Teams

Slack Connect, Microsoft Teams

Slack Connect, Microsoft Teams

Modern Chat Widget

Modern Chat Widget

Modern Chat Widget

Modern Chat Widget

Modern Chat Widget

Clean Reporting

Clean Reporting

Clean Reporting

Clean Reporting

Clean Reporting

AI Knowledge Gaps

AI Knowledge Gaps

AI Knowledge Gaps

AI Knowledge Gaps

AI Knowledge Gaps

AI Custom Fields

AI Custom Fields

AI Custom Fields

AI Custom Fields

AI Custom Fields

Full AI Article Generation

Full AI Article Generation

Full AI Article Generation

Full AI Article Generation

Full AI Article Generation

Similar Article Detection

Similar Article Detection

Similar Article Detection

Similar Article Detection

Similar Article Detection

The next generation runs on Pylon

Raj B.

Small-Business(50 or fewer emp.)

Pylon has been a game-changer. It allows us to have a unified platform for managing customer interactions across Slack Connect, Microsoft Teams, and Email.

Matthew H.

Mid-Market(51-1000 emp.)

Whenever we have new customers they are able to contact us easily through email/chat/slack. The Pylon team is also super responsive and great to work with - I migrated our support chat from Intercom to Pylon ...

Luba Y.

Small-Business(50 or fewer emp.)

It feels way more modern than tools I’ve used in the past like Zendesk and Intercom.

FAQs

Not seeing what you're looking for? Contact Us

Does Pylon fully replace Intercom?

Yes - Pylon is a full customer support platform often replacing not just Intercom but products you might integrate into it include reporting or account management products.

Does Pylon fully replace Intercom?

Yes - Pylon is a full customer support platform often replacing not just Intercom but products you might integrate into it include reporting or account management products.

Does Pylon fully replace Intercom?

Yes - Pylon is a full customer support platform often replacing not just Intercom but products you might integrate into it include reporting or account management products.

Does Pylon fully replace Intercom?

Yes - Pylon is a full customer support platform often replacing not just Intercom but products you might integrate into it include reporting or account management products.

Does Pylon fully replace Intercom?

Yes - Pylon is a full customer support platform often replacing not just Intercom but products you might integrate into it include reporting or account management products.

How does pricing compare?

How does pricing compare?

How does pricing compare?

How does pricing compare?

How does pricing compare?

What integrations are supported?

What integrations are supported?

What integrations are supported?

What integrations are supported?

What integrations are supported?

How easy is it to get started with Pylon?

How easy is it to get started with Pylon?

How easy is it to get started with Pylon?

How easy is it to get started with Pylon?

How easy is it to get started with Pylon?

Join the next generation.

Join the next generation of companies like Hightouch, Panther, and 11xin choosing Pylon for a modern B2B support platform.

Join top companies like Justworks, Airbyte, OpenPhone, and Vantage in choosing Unify for efficient and effective outbound automation.

Free

One week trial

First week trial is

free

Trusted by the next generation

Trusted by the next generation

Trusted by the next generation

Trusted by the next generation

Trusted by the next generation