Pylon - Modern Alternative to Zendesk

Compare Pylon with Zendesk

Modern Zendesk Alternative

Pylon is the modern alternative to Zendesk. We learned from their mistakes and built something for the next generation of companies. Pylon is easy to setup, AI-native, works natively with Slack, Microsoft Teams,
In-App Chat, and has a powerful help center built in.

Pylon is the modern alternative to Zendesk. We learned from their mistakes and built something for the next generation of companies. Pylon is easy to setup, AI-native, works natively with Slack, Microsoft Teams, In-App Chat, and has a powerful help center built in.

Pylon: modern alternative to Zendesk

Pylon is easy to setup, AI-native, works natively with Slack, Teams, In-App Chat, and has a powerful help center built in.

Free

One week trial

Why are teams switching to Pylon?

More Modern Channels

Manage all your support tickets in one place.
Email, Tickets, Chat, Slack, Teams, and more.

Manage all your support tickets in one place. Email, Tickets, Chat, Slack, & More

AI Magic

AI can automate categorizing issues, surfacing knowledge gaps, writing articles, and much more.

AI can categorize issues, surface knowledge gaps, writing articles, and much more.

In-App Chat

Our In-App Chat feels more like Intercom, and it's natively built directly into the product.

Ticket Forms, Email

Key Features

Ticket Forms, Email

Traditional CRM Integrations - Hubspot, Salesforce, etc

Built for B2B

Slack Connect, Microsoft Teams

Modern Chat Widget

Clean Reporting

AI Knowledge Gaps

AI Custom Fields

AI Article Generation

The next generation runs on Pylon

Raj B.

Small-Business(50 or fewer emp.)

"Switched from Zendesk to Pylon"

It allows us to track customer issues across all the places we chat with customers including Slack, Microsoft Teams, and Email. I didn’t realize you could set something up this seamlessly.

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Andrea W.

Mid-Market(51-1000 emp.)

"The new Zendesk.. but better!"

I absolutely love how Pylon integrates with Slack Connect. It's fantastic to manage customer conversations right where we're already working. Adding Email into the mix means we catch…

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Luba Y.

Small-Business(50 or fewer emp.)

"We love Pylon!"

It feels way more modern than tools I’ve used in the past like Zendesk and Intercom.

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