Support Your Customers
Manage Customers
On Slack
Over Email
In App
On Teams
In Community
On Slack
Over Email
In App
On Teams
In Community
On Slack
Over Email
In App
On Teams
In Community
On Slack
Over Email
In App
On Teams
In Community
A modern, powerful, and unified support system for B2B.
A modern, powerful, and unified support system for B2B.
WATCH VIDEO
Hundreds of the fastest growing companies use Pylon to manage their customers.
"I highly, highly recommend Pylon. It has made Slack support as easy as email support. 🤯 Something previously reserved for just a handful of a company’s largest customers due to bandwidth limitations can now easily scale to more customers."
Teresa Nesteby
Head of Success Engineering
"I highly, highly recommend Pylon. It has made Slack support as easy as email support. 🤯 Something previously reserved for just a handful of a company’s largest customers due to bandwidth limitations can now easily scale to more customers."
Teresa Nesteby
Head of Success Engineering
"I highly, highly recommend Pylon. It has made Slack support as easy as email support. 🤯 Something previously reserved for just a handful of a company’s largest customers due to bandwidth limitations can now easily scale to more customers."
Teresa Nesteby
Head of Success Engineering
"We rely on Pylon for nearly 100% of customer comms and support. It’s become the essential tool for our customer success teams."
Curtis Shelton
Global Head of Customer Support
"I was told what we wanted was infeasible by other vendors and we were asking for the moon. Pylon came in, they had the right functionality, and it's saved us 100s of hours in operational time and improved reliability doing so."
Charles Folsom
Head of Customer Success
"I was told what we wanted was infeasible by other vendors and we were asking for the moon. Pylon came in, they had the right functionality, and it's saved us 100s of hours in operational time and improved reliability doing so."
Charles Folsom
Head of Customer Success
Managing customers in Slack doesn't need to be hard.
Managing customers in Slack doesn't need to be hard.
Pylon brings the benefits of a support system to your team while allowing your customers to ask questions wherever they're comfortable.
Pylon brings the benefits of a support system to your team while allowing your customers to ask questions wherever they're comfortable.
Customers questions in Slack are automagically tracked by Pylon
Customers questions in Slack are automagically tracked by Pylon
Customers questions in Slack are automagically tracked by Pylon
Customers questions in Slack are tracked
Your team can assign issues, set SLAs, and automate workflows
Your team can assign issues, set SLAs, and automate workflows
Your team can assign issues, set SLAs, and automate workflows
Your team can assign issues, set SLAs and workflows
View full analytics and reporting
Your home base for tracking all customer issues.
Your home base for tracking all customer issues.
B2B communication has become omnichannel. We track issues across platforms so you can focus on keeping your customers happy.
B2B communication has become omnichannel. We track issues across platforms so you can focus on keeping your customers happy.
New sources like Slack, Microsoft Teams, Communities
New sources like Slack, Microsoft Teams, Communities
New sources like Slack, Microsoft Teams, Communities
New sources like Slack, Microsoft Teams, Communities
Existing sources like In-App Chat, Email, Forms
Existing sources like In-App Chat, Email, Forms
Existing sources like In-App Chat, Email, Forms
Existing sources like In-App Chat, Email, Forms
Create issues via API
Create issues via API
Create issues via API
Create issues via API
Pylon replaces your legacy support systems.
Pylon replaces your legacy support systems.
The previous generation of support tools were built for transactional help. With Pylon, scalably meet your customers where they work.
The previous generation of support tools were built for transactional help. With Pylon, scalably meet your customers where they work.
The previous generation of support tools were built for transactional help. With Pylon, scalably meet your customers where they work.
The previous generation of support tools were built for transactional help. With Pylon, scalably meet your customers where they work.
Zendesk
Since Zendesk was acquired by private equity back in 2022, new releases have come to a halt, prices are increasing, and support has gotten worse. Most importantly, it does not connect to all of the places you interact with your customers including Slack Connect, Microsoft Teams, Communities, In-App Chat, and more.
Intercom
Salesforce Service
Connect your stack.
Slack
Teams
Email
Community
In-App Chat
Salesforce
Hubspot
Attio
Jira
Linear
Asana
Github Issues
PagerDuty
Opsgenie
API
Snowflake
Databricks
BigQuery
Slack
Teams
Email
Community
In-App Chat
Salesforce
Hubspot
Attio
Jira
Linear
Asana
Github Issues
PagerDuty
Opsgenie
API
Snowflake
Databricks
BigQuery
Slack
Teams
Email
Community
In-App Chat
Salesforce
Hubspot
Attio
Jira
Linear
Asana
Github Issues
PagerDuty
Opsgenie
API
Snowflake
Databricks
BigQuery
Slack
Teams
Email
Community
In-App Chat
Salesforce
Hubspot
Attio
Jira
Linear
Asana
Github Issues
PagerDuty
Opsgenie
API
Snowflake
Databricks
BigQuery
Everything you need to scale.
Omnichannel
Slack, Microsoft Teams, Email, In-App Chat, Ticket Portal, Slack Community, and more. Track issues anywhere.
Omnichannel
Slack, Microsoft Teams, Email, In-App Chat, Ticket Portal, Slack Community, and more. Track issues anywhere.
Omnichannel
Slack, Microsoft Teams, Email, In-App Chat, Ticket Portal, Slack Community, and more. Track issues anywhere.
Omnichannel
Slack, Microsoft Teams, Email, In-App Chat, Ticket Portal, Slack Community, and more. Track issues anywhere.
Analytics
Get insights into support metrics, requests types, and workforce analytics.
Analytics
Get insights into support metrics, requests types, and workforce analytics.
Analytics
Get insights into support metrics, requests types, and workforce analytics.
Analytics
Get insights into support metrics, requests types, and workforce analytics.
Native Integrations
Deep bidirectional integrations with your CRM, task tracker, escalation tool, and data warehouse with 1-click.
Native Integrations
Deep bidirectional integrations with your CRM, task tracker, escalation tool, and data warehouse with 1-click.
Native Integrations
Deep bidirectional integrations with your CRM, task tracker, escalation tool, and data warehouse with 1-click.
Native Integrations
Deep bidirectional integrations with your CRM, task tracker, escalation tool, and data warehouse with 1-click.
Views
Create personal and team views based on issue, customer, or CRM data. List View and Kanban supported.
Views
Create personal and team views based on issue, customer, or CRM data. List View and Kanban supported.
Views
Create personal and team views based on issue, customer, or CRM data. List View and Kanban supported.
Views
Create personal and team views based on issue, customer, or CRM data. List View and Kanban supported.
Tags & Custom Fields
Label issues with structured custom fields or unstructured tags. Set them to fill automatically using AI.
Tags & Custom Fields
Label issues with structured custom fields or unstructured tags. Set them to fill automatically using AI.
Tags & Custom Fields
Label issues with structured custom fields or unstructured tags. Set them to fill automatically using AI.
Custom Fields
Label issues with structured custom fields or unstructured tags. Set them to fill automatically using AI.
Triggers
Automate workflows, data entry, and response actions with triggers that activate based on issue conditions.
Triggers
Automate workflows, data entry, and response actions with triggers that activate based on issue conditions.
Triggers
Automate workflows, data entry, and response actions with triggers that activate based on issue conditions.
Triggers
Automate workflows, data entry, and response actions with triggers that activate based on issue conditions.
SLAs
Setup granular SLAs for first response, replies, and resolution using custom fields as conditions.
SLAs
Setup granular SLAs for first response, replies, and resolution using custom fields as conditions.
SLAs
Setup granular SLAs for first response, replies, and resolution using custom fields as conditions.
SLAs
Setup granular SLAs for first response, replies, and resolution using custom fields as conditions.
Assignment Rules
Route requests and distribute workload among your team with assignment rules and schedules.
Assignment Rules
Route requests and distribute workload among your team with assignment rules and schedules.
Assignment Rules
Route requests and distribute workload among your team with assignment rules and schedules.
Assignment Rules
Route requests and distribute workload among your team with assignment rules and schedules.
API
Create issues programatically, fetch data for custom in-house workflows, and more.
API
Create issues programatically, fetch data for custom in-house workflows, and more.
API
Create issues programatically, fetch data for custom in-house workflows, and more.
API
Create issues programatically, fetch data for custom in-house workflows, and more.
We love our partners.
“you guys are really fast, it's kind of crazy. The frequency of these broadcasts is insane. Jeremy and I talk about it like 'yo these guys absolutely ship'"
"I get pitched for products all the time and Pylon is probably the first product that I've encountered in a long time where i'm like this is literally a pain point for me"
“Holy shit this is beautiful. What you guys have built is literally gorgeous”
"you guys are better … you have more features … somehow what you’ve built seems more thoughtful, i can tell that someone on your team has had all these same pain points … you guys far and away have the lead"
"Pylon has been amazing so far! The team is great to work with, and the product just works without bugs or issues. And the Pylon team is shipping really quick - there’s new features almost every week"
We take security seriously.
SOC 2 Type 2
Compliant
GDPR
Compliant
HIPAA
Compliant
ISO 27001
Compliant
Get started today.
We'll walk you through how you can get started and provide recommendations on how to scale your team and setup.
Resources
© 2024 Pylon Labs, Inc. All Rights Reserved
Get started today.
We'll walk you through how you can get started and provide recommendations on how to scale your team and setup.
Get started today.
We'll walk you through how you can get started and provide recommendations on how to scale your team and setup.
Resources
Get started today.
We'll walk you through how you can get started and provide recommendations on how to scale your team and setup.
Resources