The support system for B2B companies.
Unified Inbox
Knowledge Base
Customer Portal
Account Management
Workflows
Unified Inbox
Knowledge Base
Account Management
Customer Portal
Workflows
Unified Inbox
Trusted by the next generation
Trusted by the next generation
Trusted by the next generation
Trusted by the next generation
Trusted by the next generation
Support Customers Anywhere
Allow your customers to get support wherever they'd like and enable multiple support tiers.
Slack Connect
In-App Chat
Microsoft Teams
Ticket Forms
Slack Community
Support Customers Anywhere
Allow your customers to get support wherever they'd like and enable multiple support tiers.
Slack Connect
In-App Chat
Microsoft Teams
Ticket Forms
Slack Community
Support Customers Anywhere
Allow your customers to get support wherever they'd like and enable multiple support tiers.
Slack Connect
In-App Chat
Microsoft Teams
Ticket Forms
Slack Community
Slack Connect
In-App Chat
Microsoft Teams
Ticket Forms
Slack Community
Support Customers Anywhere
Allow your customers to get support wherever they like and enable multiple support tiers.
Slack Connect
In-App Chat
Microsoft Teams
Ticket Forms
Slack Community
Support Customers Anywhere
Allow your customers to get support wherever they like and enable multiple support tiers.
Slack Connect
In-App Chat
Microsoft Teams
Ticket Forms
Slack Community
Support Customers Anywhere
Allow your customers to get support wherever they like and enable multiple support tiers.
Automate with AI
Article Copilot
Let AI draft support articles for you based on your issue resolutions.
AI Support Bot
AI Autofill
Automate with AI
Article Copilot
Let AI draft support articles for you based on your issue resolutions.
AI Support Bot
AI Autofill
Automate with AI
Article Copilot
Let AI draft support articles for you based on your issue resolutions.
AI Support Bot
AI Autofill
Article Copilot
Let AI draft support articles for you based on your issue resolutions.
AI Support Bot
AI Autofill
Automate with AI
Article Copilot
Let AI draft support articles for you based on your issue resolutions.
AI Support Bot
AI Autofill
Automate with AI
Build a Support Engine
Workflows
Use Triggers to codify business processes and workflows, and create Macros to streamline common responses.
Views
Reporting
Build a Support Engine
Workflows
Use Triggers to codify business processes and workflows, and create Macros to streamline common responses.
Views
Reporting
Build a Support Engine
Workflows
Use Triggers to codify business processes and workflows, and create Macros to streamline common responses.
Views
Reporting
Workflows
Use Triggers to codify business processes and workflows, and create Macros to streamline common responses.
Views
Reporting
Build a Support Engine
Workflows
Use Triggers to codify business processes and workflows, and create Macros to streamline common responses.
Views
Reporting
Build a
Support Engine
Manage Customer Relationships
Product Updates
Broadcast new features, newsletters, and more to your customers and track engagement.
Account Views
A dedicated place to store, track, and organize all customer data.
Customer Portal
A shared view to give your stakeholders visibility into their team's active issues.
Manage Customer Relationships
Product Updates
Broadcast new features, newsletters, and more to your customers and track engagement.
Account Views
A dedicated place to store, track, and organize all customer data.
Customer Portal
A shared view to give your stakeholders visibility into their team's active issues.
Manage Customer Relationships
Account Views
A place to store and track post-sales customer data automatically and manually.
Customer Portal
A shared view for your champions to view their team’s active issues and statuses.
Product Updates
Product updates and outages notifications to your customers and track engagement.
Manage Customer Relationships
Product Updates
Broadcast new features, newsletters, and more to your customers and track engagement.
Account Views
Customer Portal
Manage Customer Relationships
Product Updates
Broadcast new features, newsletters, and more to your customers and track engagement.
Account Views
Customer Portal
Integrate your stack
Pylon plays nicely with most of your tools natively, and the rest flexibly.
Product
CRM
Alerting
Data Warehouse
Incident Management
Custom Apps
Log bugs and product feedback
Create new or link existing issues
Get notified for completed tickets
Live comment sync
Integrate your stack
Pylon plays nicely with most of your tools natively, and the rest flexibly.
Product
CRM
Alerting
Data Warehouse
Incident Management
Custom Apps
Log bugs and product feedback
Create new or link existing issues
Get notified for completed tickets
Live comment sync
Product
Log bugs and product feedback. Live comment sync. Create new or link existing issues. Get notified for completed tickets.
CRM
Pylon pulls CRM fields, matches Pylon and CRM accounts, and syncs support activities with your CRM.
Alerting
Send alerts to page on-call
Data Warehouse
Select the data you want to sync, which then syncs to your data warehouse daily, allowing you to construct C360 views.
Incident Management
Connect support issues to incidents and create views to see incident-related issues.
Custom Apps
Build custom sidebar apps, view or write data with our API, and use our trigger-based webhooks.
Integrate your stack
Pylon plays nicely with most of your tools natively, and the rest flexibly.
Integrate your stack
Pylon plays nicely with most of your tools natively, and the rest flexibly.
Product
Log bugs and product feedback. Live comment sync. Create new or link existing issues. Get notified for completed tickets.
CRM
Pylon pulls CRM fields, matches Pylon and CRM accounts, and syncs support activities with your CRM.
Alerting
Send alerts to page on-call
Data Warehouse
Select the data you want to sync, which then syncs to your data warehouse daily, allowing you to construct C360 views.
Incident Management
Connect support issues to incidents and create views to see incident-related issues.
Custom Apps
Build custom sidebar apps, view or write data with our API, and use our trigger-based webhooks.
Integrate your stack
Pylon plays nicely with most of your tools natively, and the rest flexibly.
Product
Log bugs and product feedback. Live comment sync. Create new or link existing issues. Get notified for completed tickets.
CRM
Pylon pulls CRM fields, matches Pylon and CRM accounts, and syncs support activities with your CRM.
Alerting
Send alerts to page on-call
Data Warehouse
Select the data you want to sync, which then syncs to your data warehouse daily, allowing you to construct C360 views.
Incident Management
Connect support issues to incidents and create views to see incident-related issues.
Custom Apps
Build custom sidebar apps, view or write data with our API, and use our trigger-based webhooks.
Integrate your stack
Pylon plays nicely with most of your tools natively, and the rest flexibly.
Product
Log bugs and product feedback. Live comment sync. Create new or link existing issues. Get notified for completed tickets.
CRM
Pylon pulls CRM fields, matches Pylon and CRM accounts, and syncs support activities with your CRM.
Alerting
Send alerts to page on-call
Data Warehouse
Select the data you want to sync, which then syncs to your data warehouse daily, allowing you to construct C360 views.
Incident Management
Connect support issues to incidents and create views to see incident-related issues.
Custom Apps
Build custom sidebar apps, view or write data with our API, and use our trigger-based webhooks.
And so much more…
Triggers & Macros
Search
SLAs
Kanban
List View
Swimlanes & Custom Layouts
Teams
Assignment Rules
Round Robin & Statuses
Daily & Weekly Schedules
And so much more…
Triggers & Macros
Search
SLAs
Kanban
List View
Swimlanes & Custom Layouts
Teams
Assignment Rules
Round Robin & Statuses
Daily & Weekly Schedules
And so much more…
Triggers & Macros
Search
SLAs
Kanban
List View
Swimlanes & Custom Layouts
Teams
Assignment Rules
Round Robin & Statuses
Daily & Weekly Schedules
And so much more…
Triggers & Macros
Search
SLAs
Kanban
List View
Swimlanes & Custom Layouts
Teams
Assignment Rules
Round Robin & Statuses
Daily & Weekly Schedules
Roles (RBAC)
API & Webhooks
Notifications
Support Metrics
CSAT Analytics
Workforce Analytics
SLA Compliance Analytics
Custom Reporting
Proactive Issues
Internal Support
Advanced Filters
Fullscreen Mode
Scheduled Broadcasts
Email Signatures
CSAT
Internal Notes
Live Collaboration
Dark Mode
Custom Fields & Tag Management
Articles & Collections
Article Versioning & Visibility
Knowledge Management
Account Views
Account Feed
Triggers & Macros
Search
SLAs
Kanban
List View
Swimlanes & Custom Layouts
Teams
Assignment Rules
Round Robin & Statuses
Daily & Weekly Schedules
Roles (RBAC)
API & Webhooks
Notifications
Support Metrics
CSAT Analytics
Workforce Analytics
SLA Compliance Analytics
Custom Reporting
Proactive Issues
Internal Support
Advanced Filters
Fullscreen Mode
Scheduled Broadcasts
Email Signatures
CSAT
Internal Notes
Live Collaboration
Dark Mode
Custom Fields & Tag Management
Articles & Collections
Article Versioning & Visibility
Knowledge Management
Account Views
Account Feed
Triggers & Macros
Search
SLAs
Kanban
List View
Swimlanes & Custom Layouts
Teams
Assignment Rules
Round Robin & Statuses
Daily & Weekly Schedules
Roles (RBAC)
API & Webhooks
Notifications
Support Metrics
CSAT Analytics
Workforce Analytics
SLA Compliance Analytics
Custom Reporting
Proactive Issues
Internal Support
Advanced Filters
Fullscreen Mode
Scheduled Broadcasts
Email Signatures
CSAT
Internal Notes
Live Collaboration
Dark Mode
Custom Fields & Tag Management
Articles & Collections
Article Versioning & Visibility
Knowledge Management
Account Views
Account Feed
Learn from the best
Learn from the best
Security & trust
Contact us to access our trust center or get in touch with our CISO.
"I was told what we wanted was infeasible by other vendors. Pylon has saved us 100s of hours in operational time and improved reliability doing so."
Charles Folsom
Head of CS
"I was told what we wanted was infeasible by other vendors. Pylon has saved us 100s of hours in operational time and improved reliability doing so."
Charles Folsom
Head of CS
"I was told what we wanted was infeasible by other vendors. Pylon has saved us 100s of hours in operational time and improved reliability doing so."
Charles Folsom
Head of CS
"I was told what we wanted was infeasible by other vendors. Pylon has saved us 100s of hours in operational time and improved reliability doing so."
Charles Folsom
Head of CS
"I was told what we wanted was infeasible by other vendors. Pylon has saved us 100s of hours in operational time and improved reliability doing so."
Charles Folsom
Head of CS
Compliance
We are SOC 2 Type II, GDPR, ISO 27001, and HIPAA compliant.
Investors
We've raised $20M from the best firms including a16z, General Catalyst, YC.
Industry
We have earned dozens of badges and are rated 5 stars on G2.
Get started today
We'll walk you through how you can get started and provide recommendations on how to scale your team and setup.
The support system for B2B companies.
Unified Inbox
Unified Inbox