The support system for B2B companies.

The support system for B2B companies.

The support system for B2B companies.

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Unified Inbox

Knowledge Base

Customer Portal

Account Management

Workflows

Unified Inbox

Knowledge Base

Account Management

Customer Portal

Workflows

Unified Inbox

Trusted by the next generation

Trusted by the next generation

Trusted by the next generation

Trusted by the next generation

Support Customers Anywhere

Allow your customers to get support wherever they'd like and enable multiple support tiers.

Slack Connect

In-App Chat

Email

Microsoft Teams

Ticket Forms

Slack Community

Support Customers Anywhere

Allow your customers to get support wherever they'd like and enable multiple support tiers.

Slack Connect

In-App Chat

Email

Microsoft Teams

Ticket Forms

Slack Community

Support Customers Anywhere

Allow your customers to get support wherever they'd like and enable multiple support tiers.

Slack Connect

In-App Chat

Email

Microsoft Teams

Ticket Forms

Slack Community

Slack Connect

In-App Chat

Email

Microsoft Teams

Ticket Forms

Slack Community

Allow your customers to get support wherever they like and enable multiple support tiers.

Slack Connect

In-App Chat

Email

Microsoft Teams

Ticket Forms

Slack Community

Allow your customers to get support wherever they like and enable multiple support tiers.

Slack Connect

In-App Chat

Email

Microsoft Teams

Ticket Forms

Slack Community

Allow your customers to get support wherever they like and enable multiple support tiers.

Automate with AI

Article Copilot

Let AI draft support articles for you based on your issue resolutions.

AI Support Bot

AI Autofill

Automate with AI

Article Copilot

Let AI draft support articles for you based on your issue resolutions.

AI Support Bot

AI Autofill

Automate with AI

Article Copilot

Let AI draft support articles for you based on your issue resolutions.

AI Support Bot

AI Autofill

Article Copilot

Let AI draft support articles for you based on your issue resolutions.

AI Support Bot

AI Autofill

Automate with AI

Article Copilot

Let AI draft support articles for you based on your issue resolutions.

AI Support Bot

AI Autofill

Automate with AI

Build a Support Engine

Workflows

Use Triggers to codify business processes and workflows, and create Macros to streamline common responses.

Views

Reporting

Build a Support Engine

Workflows

Use Triggers to codify business processes and workflows, and create Macros to streamline common responses.

Views

Reporting

Build a Support Engine

Workflows

Use Triggers to codify business processes and workflows, and create Macros to streamline common responses.

Views

Reporting

Workflows

Use Triggers to codify business processes and workflows, and create Macros to streamline common responses.

Views

Reporting

Build a Support Engine

Workflows

Use Triggers to codify business processes and workflows, and create Macros to streamline common responses.

Views

Reporting

Build a
Support Engine

Manage Customer Relationships

Product Updates

Broadcast new features, newsletters, and more to your customers and track engagement.

Account Views

A dedicated place to store, track, and organize all customer data.

Customer Portal

A shared view to give your stakeholders visibility into their team's active issues.

Manage Customer Relationships

Product Updates

Broadcast new features, newsletters, and more to your customers and track engagement.

Account Views

A dedicated place to store, track, and organize all customer data.

Customer Portal

A shared view to give your stakeholders visibility into their team's active issues.

Manage Customer Relationships

Account Views

A place to store and track post-sales customer data automatically and manually.

Customer Portal

A shared view for your champions to view their team’s active issues and statuses.

Product Updates

Product updates and outages notifications to your customers and track engagement.

Manage Customer Relationships

Product Updates

Broadcast new features, newsletters, and more to your customers and track engagement.

Account Views

Customer Portal

Manage Customer Relationships

Product Updates

Broadcast new features, newsletters, and more to your customers and track engagement.

Account Views

Customer Portal

Integrate your stack

Pylon plays nicely with most of your tools natively, and the rest flexibly.

Product

CRM

Alerting

Data Warehouse

Incident Management

Custom Apps

Log bugs and product feedback

Create new or link existing issues

Get notified for completed tickets

Live comment sync

Integrate your stack

Pylon plays nicely with most of your tools natively, and the rest flexibly.

Product

CRM

Alerting

Data Warehouse

Incident Management

Custom Apps

Log bugs and product feedback

Create new or link existing issues

Get notified for completed tickets

Live comment sync

Product

Log bugs and product feedback. Live comment sync. Create new or link existing issues. Get notified for completed tickets.

CRM

Pylon pulls CRM fields, matches Pylon and CRM accounts, and syncs support activities with your CRM.

Alerting

Send alerts to page on-call

Data Warehouse

Select the data you want to sync, which then syncs to your data warehouse daily, allowing you to construct C360 views.

Incident Management

Connect support issues to incidents and create views to see incident-related issues.

Custom Apps

Build custom sidebar apps, view or write data with our API, and use our trigger-based webhooks.

Integrate your stack

Pylon plays nicely with most of your tools natively, and the rest flexibly.

Integrate your stack

Pylon plays nicely with most of your tools natively, and the rest flexibly.

Product

Log bugs and product feedback. Live comment sync. Create new or link existing issues. Get notified for completed tickets.

CRM

Pylon pulls CRM fields, matches Pylon and CRM accounts, and syncs support activities with your CRM.

Alerting

Send alerts to page on-call

Data Warehouse

Select the data you want to sync, which then syncs to your data warehouse daily, allowing you to construct C360 views.

Incident Management

Connect support issues to incidents and create views to see incident-related issues.

Custom Apps

Build custom sidebar apps, view or write data with our API, and use our trigger-based webhooks.

Integrate your stack

Pylon plays nicely with most of your tools natively, and the rest flexibly.

Product

Log bugs and product feedback. Live comment sync. Create new or link existing issues. Get notified for completed tickets.

CRM

Pylon pulls CRM fields, matches Pylon and CRM accounts, and syncs support activities with your CRM.

Alerting

Send alerts to page on-call

Data Warehouse

Select the data you want to sync, which then syncs to your data warehouse daily, allowing you to construct C360 views.

Incident Management

Connect support issues to incidents and create views to see incident-related issues.

Custom Apps

Build custom sidebar apps, view or write data with our API, and use our trigger-based webhooks.

Integrate your stack

Pylon plays nicely with most of your tools natively, and the rest flexibly.

Product

Log bugs and product feedback. Live comment sync. Create new or link existing issues. Get notified for completed tickets.

CRM

Pylon pulls CRM fields, matches Pylon and CRM accounts, and syncs support activities with your CRM.

Alerting

Send alerts to page on-call

Data Warehouse

Select the data you want to sync, which then syncs to your data warehouse daily, allowing you to construct C360 views.

Incident Management

Connect support issues to incidents and create views to see incident-related issues.

Custom Apps

Build custom sidebar apps, view or write data with our API, and use our trigger-based webhooks.

And so much more…

Triggers & Macros

Search

SLAs

Kanban

List View

Swimlanes & Custom Layouts

Teams

Assignment Rules

Round Robin & Statuses

Daily & Weekly Schedules

And so much more…

Triggers & Macros

Search

SLAs

Kanban

List View

Swimlanes & Custom Layouts

Teams

Assignment Rules

Round Robin & Statuses

Daily & Weekly Schedules

And so much more…

Triggers & Macros

Search

SLAs

Kanban

List View

Swimlanes & Custom Layouts

Teams

Assignment Rules

Round Robin & Statuses

Daily & Weekly Schedules

And so much more…

Triggers & Macros

Search

SLAs

Kanban

List View

Swimlanes & Custom Layouts

Teams

Assignment Rules

Round Robin & Statuses

Daily & Weekly Schedules

Roles (RBAC)

API & Webhooks

Notifications

Support Metrics

CSAT Analytics

Workforce Analytics

SLA Compliance Analytics

Custom Reporting

Proactive Issues

Internal Support

Advanced Filters

Fullscreen Mode

Scheduled Broadcasts

Email Signatures

CSAT

Internal Notes

Live Collaboration

Dark Mode

Custom Fields & Tag Management

Articles & Collections

Article Versioning & Visibitlity

Knowledge Management

Account Views

Account Feed

Triggers & Macros

Search

SLAs

Kanban

List View

Swimlanes & Custom Layouts

Teams

Assignment Rules

Round Robin & Statuses

Daily & Weekly Schedules

Roles (RBAC)

API & Webhooks

Notifications

Support Metrics

CSAT Analytics

Workforce Analytics

SLA Compliance Analytics

Custom Reporting

Proactive Issues

Internal Support

Advanced Filters

Fullscreen Mode

Scheduled Broadcasts

Email Signatures

CSAT

Internal Notes

Live Collaboration

Dark Mode

Custom Fields & Tag Management

Articles & Collections

Article Versioning & Visibitlity

Knowledge Management

Account Views

Account Feed

Triggers & Macros

Search

SLAs

Kanban

List View

Swimlanes & Custom Layouts

Teams

Assignment Rules

Round Robin & Statuses

Daily & Weekly Schedules

Roles (RBAC)

API & Webhooks

Notifications

Support Metrics

CSAT Analytics

Workforce Analytics

SLA Compliance Analytics

Custom Reporting

Proactive Issues

Internal Support

Advanced Filters

Fullscreen Mode

Scheduled Broadcasts

Email Signatures

CSAT

Internal Notes

Live Collaboration

Dark Mode

Custom Fields & Tag Management

Articles & Collections

Article Versioning & Visibitlity

Knowledge Management

Account Views

Account Feed

Learn from the best

Learn from the best

Security & trust

Contact us to access our trust center or get in touch with our CISO.

"I was told what we wanted was infeasible by other vendors. Pylon has saved us 100s of hours in operational time and improved reliability doing so."

Charles Folsom

Head of CS

"I was told what we wanted was infeasible by other vendors. Pylon has saved us 100s of hours in operational time and improved reliability doing so."

Charles Folsom

Head of CS

"I was told what we wanted was infeasible by other vendors. Pylon has saved us 100s of hours in operational time and improved reliability doing so."

Charles Folsom

Head of CS

"I was told what we wanted was infeasible by other vendors. Pylon has saved us 100s of hours in operational time and improved reliability doing so."

Charles Folsom

Head of CS

"I was told what we wanted was infeasible by other vendors. Pylon has saved us 100s of hours in operational time and improved reliability doing so."

Charles Folsom

Head of CS

Compliance

We are SOC 2 Type II, GDPR, ISO 27001, and HIPAA compliant.

Investors

We've raised $20M from the best firms including a16z, General Catalyst, YC.

Industry

We have earned dozens of badges and are rated 5 stars on G2.

Get started today

We'll walk you through how you can get started and provide recommendations on how to scale your team and setup.

The support system for B2B companies.

Trusted by the
next generation

Unified Inbox

Unified Inbox