Pricing & Plans
Monthly billing
Annual billing
Starter
Get started with the basic features, but grow as fast as others.
$59
/seat/month, minimum 2 seats
Starter includes:
In-App Chat
Triage Channel
Kanban Board
User Management
50 Job Monitor
50 Job Monitor
50 Job Monitor
Professional
For growing teams that that talk to customer across multiple channels.
$89
/seat/month, minimum 3 seats
Everything in Starter plus:
Slack Connect, Email, Slack Community
Broadcasts
CRM, Product, Alerting Integrations
Service Level Agreements (SLA)
Triggers & Automations
Analytics
Custom Fields and Tags
AI Fields
Knowledge Base
API
Enterprise
For teams that need more advanced workflows and customization.
Let's Chat
We'll put together a plan that works.
Everything in Professional plus:
Microsoft Teams
Data Warehouse Sync
Team Assignment Rules
Customer Portal
Role-based Access Control (RBAC)
Security Review
Monthly billing
Annual billing
Starter
Get started with the basic features, but grow as fast as others.
$59
/seat/month, minimum 2 seats
Starter includes:
In-App Chat
Triage Channel
Kanban Board
User Management
50 Job Monitor
50 Job Monitor
50 Job Monitor
Professional
For growing teams that that talk to customer across multiple channels.
$89
/seat/month, minimum 3 seats
Everything in Starter plus:
Slack Connect, Email, Slack Community
Broadcasts
CRM, Product, Alerting Integrations
Service Level Agreements (SLA)
Triggers & Automations
Analytics
Custom Fields and Tags
AI Fields
Knowledge Base
API
Enterprise
For teams that need more advanced workflows and customization.
Let's Chat
We'll put together a plan that works.
Everything in Professional plus:
Microsoft Teams
Data Warehouse Sync
Team Assignment Rules
Customer Portal
Role-based Access Control (RBAC)
Security Review
Monthly billing
Annual billing
Starter
Get started with the basic features, but grow as fast as others.
$59
/seat/month, minimum 2 seats
Starter includes:
In-App Chat
Triage Channel
Kanban Board
User Management
50 Job Monitor
Professional
For growing teams that that talk to customer across multiple channels.
$89
/seat/month, minimum 3 seats
Everything in Starter plus:
Slack Connect, Email, Slack Community
Broadcasts
CRM, Product, Alerting Integrations
Service Level Agreements (SLA)
Triggers & Automations
Analytics
Custom Fields and Tags
AI Fields
Knowledge Base
API
Enterprise
For teams that need more advanced workflows and customization.
Let's Chat
We'll put together a plan that works.
Everything in Professional plus:
Microsoft Teams
Data Warehouse Sync
Team Assignment Rules
Customer Portal
Role-based Access Control (RBAC)
Security Review
Monthly billing
Annual billing
Starter
Get started with the basic features, but grow as fast as others.
$59
/seat/month, minimum 2 seats
Starter includes:
In-App Chat
Triage Channel
Kanban Board
User Management
50 Job Monitor
50 Job Monitor
50 Job Monitor
Professional
For growing teams that that talk to customer across multiple channels.
$89
/seat/month, minimum 3 seats
Everything in Starter plus:
Slack Connect, Email, Slack Community
Broadcasts
CRM, Product, Alerting Integrations
Service Level Agreements (SLA)
Triggers & Automations
Analytics
Custom Fields and Tags
AI Fields
Knowledge Base
API
Enterprise
For teams that need more advanced workflows and customization.
Let's Chat
We'll put together a plan that works.
Everything in Professional plus:
Microsoft Teams
Data Warehouse Sync
Team Assignment Rules
Customer Portal
Role-based Access Control (RBAC)
Security Review
Join the incredible companies already using Pylon
Compare Plans
Starter
Professional
Enterprise
Sources
Sources
Sources
Slack Connect
Slack Connect
Slack Connect
In-App Chat
In-App Chat
In-App Chat
Slack Community
Slack Community
Slack Community
Multi-Slack Workspace
Multi-Slack Workspace
Multi-Slack Workspace
Ticket Forms
Ticket Forms
Ticket Forms
Microsoft Teams
Microsoft Teams
Microsoft Teams
Multi-Email
Multi-Email
Multi-Email
Broadcasts
Broadcasts
Broadcasts
Send Broadcasts
Send Broadcasts
Send Broadcasts
Track Engagement
Track Engagement
Track Engagement
Send to Groups
Send to Groups
Send to Groups
Views
Views
Views
Kanban
Kanban
Kanban
List View
List View
List View
Personal Views
Personal Views
Personal Views
Team Views
Team Views
Team Views
Workflows
Workflows
Workflows
SLAs
SLAs
SLAs
Triggers & Automations
Triggers & Automations
Triggers & Automations
Macros
Macros
Macros
CSAT
CSAT
CSAT
Teams
Teams
Teams
Round Robin Schedules
Round Robin Schedules
Round Robin Schedules
Time Based Schedules
Time Based Schedules
Time Based Schedules
Knowledge Base
Knowledge Base
Knowledge Base
Collaborative Editor
Collaborative Editor
Collaborative Editor
Custom Domain
Custom Domain
Custom Domain
Nested Collections
Nested Collections
Nested Collections
Unified Search
Unified Search
Unified Search
Internal Articles
Internal Articles
Internal Articles
Analytics & Reporting
Analytics & Reporting
Analytics & Reporting
Issue Volume
Issue Volume
Issue Volume
Time to First Response
Time to First Response
Time to First Response
Time to Resolution
Time to Resolution
Time to Resolution
Breakdown by P50, P90, P99
Breakdown by P50, P90, P99
Breakdown by P50, P90, P99
Advanced Filtering
Advanced Filtering
Advanced Filtering
CSAT
CSAT
CSAT
Export to CSV
Export to CSV
Export to CSV
Export to Data Warehouse
Export to Data Warehouse
Export to Data Warehouse
Workforce Management
Workforce Management
Workforce Management
Integrations
Integrations
Integrations
Attio
Attio
Attio
Salesforce
Salesforce
Salesforce
Hubspot
Hubspot
Hubspot
Pipedrive
Pipedrive
Pipedrive
Jira
Jira
Jira
Linear
Linear
Linear
Github Issues
Github Issues
Github Issues
Asana
Asana
Asana
PagerDuty
PagerDuty
PagerDuty
Opsgenie
Opsgenie
Opsgenie
External API
External API
External API
Issues
Issues
Issues
Default Fields
Default Fields
Default Fields
Custom Fields
Custom Fields
Custom Fields
Tags
Tags
Tags
AI Fields
AI Fields
AI Fields
Sentiment
Sentiment
Sentiment
Activity Log
Activity Log
Activity Log
Customer Portal
Customer Portal
Customer Portal
Security & Controls
Security & Controls
Security & Controls
User Management
User Management
User Management
Single Sign-On (SSO)
Single Sign-On (SSO)
Single Sign-On (SSO)
Role based Access Control (RBAC)
Role based Access Control (RBAC)
Role based Access Control (RBAC)
Security Review
Security Review
Security Review
MSA/Order Form
MSA/Order Form
MSA/Order Form
FAQ
Get to know our most common questions & answers.
What type of support is offered?
Professional and Enterprise Tiers get a Slack Connect channel. Starter Tiers can leverage our In-App Chat for support.
What does onboarding look like?
Do you offer a trial?
Can do you do a security review?
What type of support is offered?
Professional and Enterprise Tiers get a Slack Connect channel. Starter Tiers can leverage our In-App Chat for support.
What does onboarding look like?
Do you offer a trial?
Can do you do a security review?
What type of support is offered?
Professional and Enterprise Tiers get a Slack Connect channel. Starter Tiers can leverage our In-App Chat for support.
What does onboarding look like?
Do you offer a trial?
Can do you do a security review?
What type of support is offered?
Professional and Enterprise Tiers get a Slack Connect channel. Starter Tiers can leverage our In-App Chat for support.
What does onboarding look like?
Do you offer a trial?
Can do you do a security review?
What our customers think
“you guys are really fast, it's kind of crazy. The frequency of these broadcasts is insane. Jeremy and I talk about it like 'yo these guys absolutely ship'"
"I get pitched for products all the time and Pylon is probably the first product that I've encountered in a long time where i'm like this is literally a pain point for me"
“Holy shit this is beautiful. What you guys have built is literally gorgeous”
"you guys are better … you have more features … somehow what you’ve built seems more thoughtful, i can tell that someone on your team has had all these same pain points … you guys far and away have the lead"
"Pylon has been amazing so far! The team is great to work with, and the product just works without bugs or issues. And the Pylon team is shipping really quick - there’s new features almost every week"
Get started today.
We'll walk you through how you can get started and provide recommendations on how to scale your team and setup.
Resources
© 2024 Pylon Labs, Inc. All Rights Reserved
Get started today.
We'll walk you through how you can get started and provide recommendations on how to scale your team and setup.
Resources
Get started today.
We'll walk you through how you can get started and provide recommendations on how to scale your team and setup.
Get started today.
We'll walk you through how you can get started and provide recommendations on how to scale your team and setup.
Resources