Pricing Plans
Plans available for startups to growth-stage companies.
Monthly
Yearly
Save up to 33%
Starter
$59
per seat/mo
Get started our basic support system for small teams.
Book a demo
Trusted by
Most Popular
Professional
$89
per seat/mo
Design a support engine for growing teams.
Book a demo
Trusted by
Enterprise
$139
per seat/mo
Scale quickly, securely, and offer a premium customer experience.
Book a demo
Trusted by
Pricing Plans
Plans available for startups to growth-stage companies.
Monthly
Yearly
Save up to 33%
Most Popular
Professional
$89
per seat/mo
Get started with the basic features, but grow as fast as others.
Book a demo
Trusted by
Key Features Include
Slack Connect, Email, Slack Community
Broadcasts
CRM, Product, Alerting Integrations
Service Level Agreements (SLA)
Triggers & Automations
Analytics
Custom Fields and Tags
Knowledge Base
API
AI Fields
Enterprise
$139
per seat/mo
Get started with the basic features, but grow as fast as others.
Book a demo
Trusted by
Data Warehouse Sync
Team Assignment Rules
Customer Portal
Custom analytics dashboards and graphs
Role-based Access Control (RBAC)
Security Review
Starter
$59
per seat/mo
Get started with the basic features, but grow as fast as others.
Book a demo
Trusted by
Key Features Include
In-App Chat
Triage Channel
Kanban Board
User Management
Default Fields
Pricing Plans
Plans available for startups to growth-stage companies.
Monthly
Yearly
Save up to 33%
Starter
$59
per seat/mo
Get started our basic support system for small teams.
Book a demo
Trusted by
Most Popular
Professional
$89
per seat/mo
Design a support engine for growing teams.
Book a demo
Trusted by
Enterprise
$139
per seat/mo
Scale quickly, securely, and offer a premium customer experience.
Book a demo
Trusted by
Pricing Plans
Plans available for startups to growth-stage companies.
Monthly
Yearly
Save up to 33%
Most Popular
Professional
$89
per seat/mo
Get started with the basic features, but grow as fast as others.
Book a demo
Trusted by
Key Features Include
Slack Connect, Email, Slack Community
Broadcasts
CRM, Product, Alerting Integrations
Service Level Agreements (SLA)
Triggers & Automations
Analytics
Custom Fields and Tags
Knowledge Base
API
AI Fields
Enterprise
$139
per seat/mo
Get started with the basic features, but grow as fast as others.
Book a demo
Trusted by
Data Warehouse Sync
Team Assignment Rules
Customer Portal
Custom analytics dashboards and graphs
Role-based Access Control (RBAC)
Security Review
Starter
$59
per seat/mo
Get started with the basic features, but grow as fast as others.
Book a demo
Trusted by
Key Features Include
In-App Chat
Triage Channel
Kanban Board
User Management
Default Fields
Pricing Plans
Plans available for startups to growth-stage companies.
Monthly
Yearly
Save up to 33%
Most Popular
Professional
$89
per seat/mo
Get started with the basic features, but grow as fast as others.
Book a demo
Trusted by
Key Features Include
Slack Connect, Email, Slack Community
Broadcasts
CRM, Product, Alerting Integrations
Service Level Agreements (SLA)
Triggers & Automations
Analytics
Custom Fields and Tags
Knowledge Base
API
AI Fields
Enterprise
$139
per seat/mo
Get started with the basic features, but grow as fast as others.
Book a demo
Trusted by
Data Warehouse Sync
Team Assignment Rules
Customer Portal
Custom analytics dashboards and graphs
Role-based Access Control (RBAC)
Security Review
Starter
$59
per seat/mo
Get started with the basic features, but grow as fast as others.
Book a demo
Trusted by
Key Features Include
In-App Chat
Triage Channel
Kanban Board
User Management
Default Fields
Key Features
Support Inbox
Track and organize customer issues
Traditional Sources
Email, Chat Widget, Forms
New Sources
Slack Connect, Microsoft Teams, Community
Slack Connect, Community
+ Microsoft Teams
Knowledge Base
Host a Help Center or internal KB
Broadcasts
Send product updates and outages
AI Autofill
Use AI to auto-categorize Issues
2 AI Fields
Unlimited
Minimum Seats
Required seat count for plan
3 Seats
3 Seats
7 Seats
Integrations
Product, CRM, Alerting, API, and more
Automations
Triggers, Macros, and Team Assignment Rules
Analytics
Pre-built charts, Workforce, SLA
Customer Portal
Shared issue portal with your customers
Enterprise Readiness
RBAC, Security Review, MSA
Developer
API, Webhooks, Custom Apps
Omnichannel Communication
Chat Widget
Ticket Forms
Proactive Tickets
Tickets via API
Slack Connect
Slack Community
Internal Slack Channel
Microsoft Teams
Customer Portal
Support Inbox
Custom Views
List Views
Kanban
Internal Notes
Snoozing
Tags
Custom Fields
Keyboard Shortcuts
Alerts & Notifications (In-app, Slack, Email)
Custom Statuses
Swimlanes
Live Collaboration / Presence
Internal Threads
Knowledge Base
Articles
Collections
WYISWG Editor
Drafts & Templates
Version History & Rollback
Collaboration (Commenting & Live Presence)
Article Feedback
Article Visibility (Public, Internal, Specific Customers)
Custom Domain
Custom Authentication
Multiple Knowledge Bases
Automations & Workflows
Triggers
Macros
SLAs
CSAT
Issue Routing
Round Robin
Daily Schedules
Weekly Schedules
Account Rules
Issue Rules
Support Hours
Active Statuses
AI Features
AI Article Generation
AI Autofill Fields
2 AI Fields
Unlimited
AI Titles
AI Support Agent
Add on
Add on
Integrations
Product Ticketing (Linear, Jira, Asana, GitHub)
CRM (Salesforce, HubSpot, Attio, Pipedrive)
Alerting (PagerDuty, OpsGenie)
Incident Management (Rootly, Incident.io)
Data Warehouse (Snowflake, BigQuery)
Analytics & Reporting
SLA Metrics
Workforce Management
Prebuilt Support Metrics
CSAT Metrics
Custom Dashboards
Developer
Webhooks
API
Custom Issue Cards
Account Management
Account Views
Activity Log
Custom Fields
Tags
Broadcasting
Bidirectional CRM Sync
Security
SOC 2 Type II
GDPR
ISO 27001
HIPAA
User Management
Custom Roles
BAA
Message Redaction
Security Review
Support & Services
Support Channels
Chat Widget/Email
Slack Support
Slack Support
Onboarding Session
Dedicated CSM
Priority Support SLAs
Hide features
Key Features
Support Inbox
Track and organize customer issues
Traditional Sources
Email, Chat Widget, Forms
New Sources
Slack Connect, Microsoft Teams, Community
Slack Connect, Community
+ Microsoft Teams
Knowledge Base
Host a Help Center or internal KB
Broadcasts
Send product updates and outages
AI Autofill
Use AI to auto-categorize Issues
2 AI Fields
Unlimited
Minimum Seats
Required seat count for plan
3 Seats
3 Seats
7 Seats
Integrations
Product, CRM, Alerting, API, and more
Automations
Triggers, Macros, and Team Assignment Rules
Analytics
Pre-built charts, Workforce, SLA
Customer Portal
Shared issue portal with your customers
Enterprise Readiness
RBAC, Security Review, MSA
Developer
API, Webhooks, Custom Apps
Omnichannel Communication
Chat Widget
Ticket Forms
Proactive Tickets
Tickets via API
Slack Connect
Slack Community
Internal Slack Channel
Microsoft Teams
Customer Portal
Support Inbox
Custom Views
List Views
Kanban
Internal Notes
Snoozing
Tags
Custom Fields
Keyboard Shortcuts
Alerts & Notifications (In-app, Slack, Email)
Custom Statuses
Swimlanes
Live Collaboration / Presence
Internal Threads
Knowledge Base
Articles
Collections
WYISWG Editor
Drafts & Templates
Version History & Rollback
Collaboration (Commenting & Live Presence)
Article Feedback
Article Visibility (Public, Internal, Specific Customers)
Custom Domain
Custom Authentication
Multiple Knowledge Bases
Automations & Workflows
Triggers
Macros
SLAs
CSAT
Issue Routing
Round Robin
Daily Schedules
Weekly Schedules
Account Rules
Issue Rules
Support Hours
Active Statuses
AI Features
AI Article Generation
AI Autofill Fields
2 AI Fields
Unlimited
AI Titles
AI Support Agent
Add on
Add on
Integrations
Product Ticketing (Linear, Jira, Asana, GitHub)
CRM (Salesforce, HubSpot, Attio, Pipedrive)
Alerting (PagerDuty, OpsGenie)
Incident Management (Rootly, Incident.io)
Data Warehouse (Snowflake, BigQuery)
Analytics & Reporting
SLA Metrics
Workforce Management
Prebuilt Support Metrics
CSAT Metrics
Custom Dashboards
Developer
Webhooks
API
Custom Issue Cards
Account Management
Account Views
Activity Log
Custom Fields
Tags
Broadcasting
Bidirectional CRM Sync
Security
SOC 2 Type II
GDPR
ISO 27001
HIPAA
User Management
Custom Roles
BAA
Message Redaction
Security Review
Support & Services
Support Channels
Chat Widget/Email
Slack Support
Slack Support
Onboarding Session
Dedicated CSM
Priority Support SLAs
Hide features
"I was told what we wanted was infeasible by other vendors. Pylon has saved us 100s of hours in operational time and improved reliability doing so."
Charles Folsom
Head of CS
"I was told what we wanted was infeasible by other vendors. Pylon has saved us 100s of hours in operational time and improved reliability doing so."
Charles Folsom
Head of CS
"I was told what we wanted was infeasible by other vendors. Pylon has saved us 100s of hours in operational time and improved reliability doing so."
Charles Folsom
Head of CS
"I was told what we wanted was infeasible by other vendors. Pylon has saved us 100s of hours in operational time and improved reliability doing so."
Charles Folsom
Head of CS
FAQs
Common questions related to security, trust, and compliance.
Security Reviews
Security Reviews
Security Reviews
Security Reviews
Security Reviews
Custom MSAs
Custom MSAs
Custom MSAs
Custom MSAs
Custom MSAs
Who is our compliance vendor?
Who is our compliance vendor?
Who is our compliance vendor?
Who is our compliance vendor?
Who is our compliance vendor?
Where are we based?
Where are we based?
Where are we based?
Where are we based?
Where are we based?
Who are your investors?
Who are your investors?
Who are your investors?
Who are your investors?
Who are your investors?
Privacy Policy
Privacy Policy
Privacy Policy
Privacy Policy
Privacy Policy
Terms and Conditions
Terms and Conditions
Terms and Conditions
Terms and Conditions
Terms and Conditions
Get started today
We'll walk you through how you can get started and provide recommendations on how to scale your team and setup.
Book a demo
Book a demo
Book a demo
"I was told what we wanted was infeasible by other vendors. Pylon has saved us 100s of hours in operational time and improved reliability doing so."
Charles Folsom
Head of CS
"I was told what we wanted was infeasible by other vendors. Pylon has saved us 100s of hours in operational time and improved reliability doing so."
Charles Folsom
Head of CS