Pricing & Plans

Monthly billing

Annual billing

Starter

Get started with the basic features, but grow as fast as others.

$59

/seat/month, minimum 2 seats

Starter includes:

In-App Chat

Triage Channel

Kanban Board

User Management

50 Job Monitor

50 Job Monitor

50 Job Monitor

Professional

For growing teams that that talk to customer across multiple channels.

$89

/seat/month, minimum 3 seats

Everything in Starter plus:

Slack Connect, Email, Slack Community

Broadcasts

CRM, Product, Alerting Integrations

Service Level Agreements (SLA)

Analytics

Custom Fields and Tags

API

Enterprise

For teams that need more advanced workflows and customization.

Let's Chat

We'll put together a plan that works.

Everything in Professional plus:

Microsoft Teams

Data Warehouse Sync

Triggers & Automations

Teams and Assignment Rules

AI Fields

Security Review

Customer Portal

Monthly billing

Annual billing

Starter

Get started with the basic features, but grow as fast as others.

$59

/seat/month, minimum 2 seats

Starter includes:

In-App Chat

Triage Channel

Kanban Board

User Management

50 Job Monitor

50 Job Monitor

50 Job Monitor

Professional

For growing teams that that talk to customer across multiple channels.

$89

/seat/month, minimum 3 seats

Everything in Starter plus:

Slack Connect, Email, Slack Community

Broadcasts

CRM, Product, Alerting Integrations

Service Level Agreements (SLA)

Analytics

Custom Fields and Tags

API

Enterprise

For teams that need more advanced workflows and customization.

Let's Chat

We'll put together a plan that works.

Everything in Professional plus:

Microsoft Teams

Data Warehouse Sync

Triggers & Automations

Teams and Assignment Rules

AI Fields

Security Review

Customer Portal

Monthly billing

Annual billing

Starter

Get started with the basic features, but grow as fast as others.

$59

/seat/month, minimum 2 seats

Starter includes:

In-App Chat

Triage Channel

Kanban Board

User Management

50 Job Monitor

Professional

For growing teams that that talk to customer across multiple channels.

$89

/seat/month, minimum 3 seats

Everything in Starter plus:

Slack Connect, Email, Slack Community

Broadcasts

CRM, Product, Alerting Integrations

Service Level Agreements (SLA)

Analytics

Custom Fields and Tags

API

Enterprise

For teams that need more advanced workflows and customization.

Let's Chat

We'll put together a plan that works.

Everything in Professional plus:

Microsoft Teams

Data Warehouse Sync

Triggers & Automations

Teams and Assignment Rules

AI Fields

Security Review

Customer Portal

Monthly billing

Annual billing

Starter

Get started with the basic features, but grow as fast as others.

$59

/seat/month, minimum 2 seats

Starter includes:

In-App Chat

Triage Channel

Kanban Board

User Management

50 Job Monitor

50 Job Monitor

50 Job Monitor

Professional

For growing teams that that talk to customer across multiple channels.

$89

/seat/month, minimum 3 seats

Everything in Starter plus:

Slack Connect, Email, Slack Community

Broadcasts

CRM, Product, Alerting Integrations

Service Level Agreements (SLA)

Analytics

Custom Fields and Tags

API

Enterprise

For teams that need more advanced workflows and customization.

Let's Chat

We'll put together a plan that works.

Everything in Professional plus:

Microsoft Teams

Data Warehouse Sync

Triggers & Automations

Teams and Assignment Rules

AI Fields

Security Review

Customer Portal

Join the incredible companies already using Pylon

Compare Plans

Starter

Professional

Enterprise

Sources

Slack Connect

Email

Microsoft Teams

In-App Chat

Slack Community

Multi-Slack Workspace

Ticket Forms

Multi-Email

Broadcasts

Send Broadcasts

Track Engagement

Send to Groups

Views

Kanban

List View

Personal Views

Team Views

Workflows

SLAs

Triggers & Automations

CSAT

Teams

Round Robin Schedules

Time Based Schedules

Analytics & Reporting

Issue Volume

Time to First Response

Time to Resolution

Breadown by P50, P90, P99

Advanced Filtering

CSAT

Export to CSV

Export to Data Warehouse

Workforce Management

Integrations

Attio

Salesforce

Hubspot

Jira

Linear

Github Issues

Asana

PagerDuty

Opsgenie

External API

Issues

Default Fields

Custom Fields

Tags

AI Fields

Sentiment

Activity Log

Customer Portal

Security & Controls

User Management

Single Sign-On (SSO)

Security Review

MSA/Order Form

FAQ

Get to know our most common questions & answers.

What type of support is offered?

Professional and Enterprise Tiers get a Slack Connect channel. Starter Tiers can leverage our In-App Chat for support.

What does onboarding look like?

Do you offer a trial?

Can do you do a security review?

What our customers think

  • “you guys are really fast, it's kind of crazy. The frequency of these broadcasts is insane. Jeremy and I talk about it like 'yo these guys absolutely ship'"

  • "I get pitched for products all the time and Pylon is probably the first product that I've encountered in a long time where i'm like this is literally a pain point for me"

  • “Holy shit this is beautiful. What you guys have built is literally gorgeous”

  • "you guys are better … you have more features … somehow what you’ve built seems more thoughtful, i can tell that someone on your team has had all these same pain points … you guys far and away have the lead"

  • "Pylon has been amazing so far! The team is great to work with, and the product just works without bugs or issues. And the Pylon team is shipping really quick - there’s new features almost every week"

Get started today.

We'll walk you through how you can get started and provide recommendations on how to scale your team and setup.

Get started today.

We'll walk you through how you can get started and provide recommendations on how to scale your team and setup.

© Copyright 2024, All Rights Reserved Pylon Labs, Inc.

Get started today.

We'll walk you through how you can get started and provide recommendations on how to scale your team and setup.

© Copyright 2024, All Rights Reserved Pylon Labs, Inc.

Get started today.

We'll walk you through how you can get started and provide recommendations on how to scale your team and setup.