Pricing Plans

Plans available for startups to growth-stage companies.

Monthly

Yearly

Save up to 33%

Starter

$59

per seat/mo

Get started our basic support system for small teams.

Book a demo

Trusted by

Most Popular

Professional

$89

per seat/mo

Design a support engine for growing teams.

Book a demo

Trusted by

Enterprise

$139

per seat/mo

Scale quickly, securely, and offer a premium customer experience.

Book a demo

Trusted by

Pricing Plans

Plans available for startups to growth-stage companies.

Monthly

Yearly

Save up to 33%

Most Popular

Professional

$89

per seat/mo

Get started with the basic features, but grow as fast as others.

Book a demo

Trusted by

Logo
Logo
Logo
Logo

Key Features Include

Slack Connect, Email, Slack Community

Broadcasts

CRM, Product, Alerting Integrations

Service Level Agreements (SLA)

Triggers & Automations

Analytics

Custom Fields and Tags

Knowledge Base

API

AI Fields

Enterprise

$139

per seat/mo

Get started with the basic features, but grow as fast as others.

Book a demo

Trusted by

Logo
Logo
Logo
Logo
Everything in Professional and:

Data Warehouse Sync

Team Assignment Rules

Customer Portal

Custom analytics dashboards and graphs

Role-based Access Control (RBAC)

Security Review

Starter

$59

per seat/mo

Get started with the basic features, but grow as fast as others.

Book a demo

Trusted by

Logo
Logo
Logo
Logo

Key Features Include

In-App Chat

Triage Channel

Kanban Board

User Management

Default Fields

Pricing Plans

Plans available for startups to growth-stage companies.

Monthly

Yearly

Save up to 33%

Starter

$59

per seat/mo

Get started our basic support system for small teams.

Book a demo

Trusted by

Most Popular

Professional

$89

per seat/mo

Design a support engine for growing teams.

Book a demo

Trusted by

Enterprise

$139

per seat/mo

Scale quickly, securely, and offer a premium customer experience.

Book a demo

Trusted by

Pricing Plans

Plans available for startups to growth-stage companies.

Monthly

Yearly

Save up to 33%

Most Popular

Professional

$89

per seat/mo

Get started with the basic features, but grow as fast as others.

Book a demo

Trusted by

Logo
Logo
Logo
Logo

Key Features Include

Slack Connect, Email, Slack Community

Broadcasts

CRM, Product, Alerting Integrations

Service Level Agreements (SLA)

Triggers & Automations

Analytics

Custom Fields and Tags

Knowledge Base

API

AI Fields

Enterprise

$139

per seat/mo

Get started with the basic features, but grow as fast as others.

Book a demo

Trusted by

Logo
Logo
Logo
Logo
Everything in Professional and:

Data Warehouse Sync

Team Assignment Rules

Customer Portal

Custom analytics dashboards and graphs

Role-based Access Control (RBAC)

Security Review

Starter

$59

per seat/mo

Get started with the basic features, but grow as fast as others.

Book a demo

Trusted by

Logo
Logo
Logo
Logo

Key Features Include

In-App Chat

Triage Channel

Kanban Board

User Management

Default Fields

Pricing Plans

Plans available for startups to growth-stage companies.

Monthly

Yearly

Save up to 33%

Most Popular

Professional

$89

per seat/mo

Get started with the basic features, but grow as fast as others.

Book a demo

Trusted by

Logo
Logo
Logo
Logo

Key Features Include

Slack Connect, Email, Slack Community

Broadcasts

CRM, Product, Alerting Integrations

Service Level Agreements (SLA)

Triggers & Automations

Analytics

Custom Fields and Tags

Knowledge Base

API

AI Fields

Enterprise

$139

per seat/mo

Get started with the basic features, but grow as fast as others.

Book a demo

Trusted by

Logo
Logo
Logo
Logo
Everything in Professional and:

Data Warehouse Sync

Team Assignment Rules

Customer Portal

Custom analytics dashboards and graphs

Role-based Access Control (RBAC)

Security Review

Starter

$59

per seat/mo

Get started with the basic features, but grow as fast as others.

Book a demo

Trusted by

Logo
Logo
Logo
Logo

Key Features Include

In-App Chat

Triage Channel

Kanban Board

User Management

Default Fields

Key Features

Support Inbox

Track and organize customer issues

Traditional Sources

Email, Chat Widget, Forms

New Sources

Slack Connect, Microsoft Teams, Community

Slack Connect, Community

+ Microsoft Teams

Knowledge Base

Host a Help Center or internal KB

Broadcasts

Send product updates and outages

AI Autofill

Use AI to auto-categorize Issues

2 AI Fields

Unlimited

Minimum Seats

Required seat count for plan

3 Seats

3 Seats

7 Seats

Integrations

Product, CRM, Alerting, API, and more

Automations

Triggers, Macros, and Team Assignment Rules

Analytics

Pre-built charts, Workforce, SLA

Customer Portal

Shared issue portal with your customers

Enterprise Readiness

RBAC, Security Review, MSA

Developer

API, Webhooks, Custom Apps

Omnichannel Communication

Email

Chat Widget

Ticket Forms

Proactive Tickets

Tickets via API

Slack Connect

Slack Community

Internal Slack Channel

Microsoft Teams

Customer Portal

Support Inbox

Custom Views

List Views

Kanban

Internal Notes

Snoozing

Tags

Custom Fields

Keyboard Shortcuts

Alerts & Notifications (In-app, Slack, Email)

Custom Statuses

Swimlanes

Live Collaboration / Presence

Internal Threads

Knowledge Base

Articles

Collections

WYISWG Editor

Drafts & Templates

Version History & Rollback

Collaboration (Commenting & Live Presence)

Article Feedback

Article Visibility (Public, Internal, Specific Customers)

Custom Domain

Custom Authentication

Multiple Knowledge Bases

Automations & Workflows

Triggers

Macros

SLAs

CSAT

Issue Routing

Round Robin

Daily Schedules

Weekly Schedules

Account Rules

Issue Rules

Support Hours

Active Statuses

AI Features

AI Article Generation

AI Autofill Fields

2 AI Fields

Unlimited

AI Titles

AI Support Agent

Add on

Add on

Integrations

Product Ticketing (Linear, Jira, Asana, GitHub)

CRM (Salesforce, HubSpot, Attio, Pipedrive)

Alerting (PagerDuty, OpsGenie)

Incident Management (Rootly, Incident.io)

Data Warehouse (Snowflake, BigQuery)

Analytics & Reporting

SLA Metrics

Workforce Management

Prebuilt Support Metrics

CSAT Metrics

Custom Dashboards

Developer

Webhooks

API

Custom Issue Cards

Account Management

Account Views

Activity Log

Custom Fields

Tags

Broadcasting

Bidirectional CRM Sync

Security

SOC 2 Type II

GDPR

ISO 27001

HIPAA

User Management

Custom Roles

BAA

Message Redaction

Security Review

Support & Services

Support Channels

Chat Widget/Email

Slack Support

Slack Support

Onboarding Session

Dedicated CSM

Priority Support SLAs

Hide features

Key Features

Support Inbox

Track and organize customer issues

Traditional Sources

Email, Chat Widget, Forms

New Sources

Slack Connect, Microsoft Teams, Community

Slack Connect, Community

+ Microsoft Teams

Knowledge Base

Host a Help Center or internal KB

Broadcasts

Send product updates and outages

AI Autofill

Use AI to auto-categorize Issues

2 AI Fields

Unlimited

Minimum Seats

Required seat count for plan

3 Seats

3 Seats

7 Seats

Integrations

Product, CRM, Alerting, API, and more

Automations

Triggers, Macros, and Team Assignment Rules

Analytics

Pre-built charts, Workforce, SLA

Customer Portal

Shared issue portal with your customers

Enterprise Readiness

RBAC, Security Review, MSA

Developer

API, Webhooks, Custom Apps

Omnichannel Communication

Email

Chat Widget

Ticket Forms

Proactive Tickets

Tickets via API

Slack Connect

Slack Community

Internal Slack Channel

Microsoft Teams

Customer Portal

Support Inbox

Custom Views

List Views

Kanban

Internal Notes

Snoozing

Tags

Custom Fields

Keyboard Shortcuts

Alerts & Notifications (In-app, Slack, Email)

Custom Statuses

Swimlanes

Live Collaboration / Presence

Internal Threads

Knowledge Base

Articles

Collections

WYISWG Editor

Drafts & Templates

Version History & Rollback

Collaboration (Commenting & Live Presence)

Article Feedback

Article Visibility (Public, Internal, Specific Customers)

Custom Domain

Custom Authentication

Multiple Knowledge Bases

Automations & Workflows

Triggers

Macros

SLAs

CSAT

Issue Routing

Round Robin

Daily Schedules

Weekly Schedules

Account Rules

Issue Rules

Support Hours

Active Statuses

AI Features

AI Article Generation

AI Autofill Fields

2 AI Fields

Unlimited

AI Titles

AI Support Agent

Add on

Add on

Integrations

Product Ticketing (Linear, Jira, Asana, GitHub)

CRM (Salesforce, HubSpot, Attio, Pipedrive)

Alerting (PagerDuty, OpsGenie)

Incident Management (Rootly, Incident.io)

Data Warehouse (Snowflake, BigQuery)

Analytics & Reporting

SLA Metrics

Workforce Management

Prebuilt Support Metrics

CSAT Metrics

Custom Dashboards

Developer

Webhooks

API

Custom Issue Cards

Account Management

Account Views

Activity Log

Custom Fields

Tags

Broadcasting

Bidirectional CRM Sync

Security

SOC 2 Type II

GDPR

ISO 27001

HIPAA

User Management

Custom Roles

BAA

Message Redaction

Security Review

Support & Services

Support Channels

Chat Widget/Email

Slack Support

Slack Support

Onboarding Session

Dedicated CSM

Priority Support SLAs

Hide features

"I was told what we wanted was infeasible by other vendors. Pylon has saved us 100s of hours in operational time and improved reliability doing so."

Charles Folsom

Head of CS

"I was told what we wanted was infeasible by other vendors. Pylon has saved us 100s of hours in operational time and improved reliability doing so."

Charles Folsom

Head of CS

"I was told what we wanted was infeasible by other vendors. Pylon has saved us 100s of hours in operational time and improved reliability doing so."

Charles Folsom

Head of CS

"I was told what we wanted was infeasible by other vendors. Pylon has saved us 100s of hours in operational time and improved reliability doing so."

Charles Folsom

Head of CS

FAQs

Common questions related to security, trust, and compliance.

Security Reviews

Security Reviews

Security Reviews

Security Reviews

Security Reviews

Custom MSAs

Custom MSAs

Custom MSAs

Custom MSAs

Custom MSAs

Who is our compliance vendor?

Who is our compliance vendor?

Who is our compliance vendor?

Who is our compliance vendor?

Who is our compliance vendor?

Where are we based?

Where are we based?

Where are we based?

Where are we based?

Where are we based?

Who are your investors?

Who are your investors?

Who are your investors?

Who are your investors?

Who are your investors?

Privacy Policy

Privacy Policy

Privacy Policy

Privacy Policy

Privacy Policy

Terms and Conditions

Terms and Conditions

Terms and Conditions

Terms and Conditions

Terms and Conditions

Get started today

We'll walk you through how you can get started and provide recommendations on how to scale your team and setup.

Book a demo

Book a demo

Book a demo

"I was told what we wanted was infeasible by other vendors. Pylon has saved us 100s of hours in operational time and improved reliability doing so."

Charles Folsom

Head of CS

"I was told what we wanted was infeasible by other vendors. Pylon has saved us 100s of hours in operational time and improved reliability doing so."

Charles Folsom

Head of CS