Customer Stories
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50%
of eligible support inquiries resolved without human intervention
How AssemblyAI scaled 24/7 support with AI agents and runbooks
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50%
of eligible support inquiries resolved without human intervention
How AssemblyAI scaled 24/7 support with AI agents and runbooks
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How Writer automated enterprise support operations with Pylon
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How Writer automated enterprise support operations with Pylon
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90%
decrease in First Response Time, from 35 minutes to < 3.5 minutes
How Sardine replaced Zendesk in 5 Days and supercharged support
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90%
decrease in First Response Time, from 35 minutes to < 3.5 minutes
How Sardine replaced Zendesk in 5 Days and supercharged support
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8x
faster resolution time, despite 76% more ticket volume
How Wispr Flow migrated from Front to handle 4x support volume with AI-powered operations
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8x
faster resolution time, despite 76% more ticket volume
How Wispr Flow migrated from Front to handle 4x support volume with AI-powered operations
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How Finch replaced Zendesk and Catalyst with Pylon's unified platform
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How Finch replaced Zendesk and Catalyst with Pylon's unified platform
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Why Ada chose Pylon for enterprise support
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Why Ada chose Pylon for enterprise support
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83%
Customer Effort Score, improved from 77% baseline
How Builder.io reduced support complexity by 90%
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83%
Customer Effort Score, improved from 77% baseline
How Builder.io reduced support complexity by 90%
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How Merge automated multi-region support operations with Pylon
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How Merge automated multi-region support operations with Pylon
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How DataGrail unified customer data using Account Intelligence
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How DataGrail unified customer data using Account Intelligence
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How Hightouch scaled to over 300+ customer Slack channels
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How Hightouch scaled to over 300+ customer Slack channels
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How HockeyStack transformed post-sales with Pylon AI
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How HockeyStack transformed post-sales with Pylon AI
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3.5 mins
First Response Time decreased from 50 minutes to 3.5 minutes
How Coalesce transformed account management with AI-powered summaries
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3.5 mins
First Response Time decreased from 50 minutes to 3.5 minutes
How Coalesce transformed account management with AI-powered summaries
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Why Loop chose Pylon over Intercom to power B2B support at scale
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Why Loop chose Pylon over Intercom to power B2B support at scale
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Why Material chose Pylon over Zendesk
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Why Material chose Pylon over Zendesk
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Vellum unifies support across Slack Connect and in-app chat
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Vellum unifies support across Slack Connect and in-app chat
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How Retell AI scaled to 200M+ calls with AI agents
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How Retell AI scaled to 200M+ calls with AI agents
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Why Rootly partnered with Pylon over Freshdesk & Zendesk
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Why Rootly partnered with Pylon over Freshdesk & Zendesk
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How OneSchema scales Slack and Microsoft Teams support
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How OneSchema scales Slack and Microsoft Teams support
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Lightdash unified support across Slack Connect, Community, email, and chat
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Lightdash unified support across Slack Connect, Community, email, and chat
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Replo's journey from Zendesk to Pylon
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Replo's journey from Zendesk to Pylon
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