Register for our upcoming webinar → Introducing the Agentic Support Platform
AI Agents greet, diagnose, respond, and close — executing Runbooks for complex scenarios and escalating with full context when humans are needed.
SOC 2 Type II, GDPR, and HIPAA compliant, with a BAA available
SSO and SCIM provisioning connected to your identity provider
Granular RBAC, custom roles, and PII redaction
Complete audit logs and security documentation
Team SLAs and workforce management
Native integrations and data warehouse sync
Custom domains and branded customer portals
Enterprise analytics across products, teams, and regions
AssemblyAI automatically resolves 50% of eligible tickets
Builder.io reduced automation complexity by 90%
Sardine supports 6x the business volume with the same team
Multiple agents can investigate, resolve, route, and act in parallel
More than 300 migrations from Zendesk, Intercom, and Salesforce
100% migration success rate
90% of migrations finished in under two months
Dedicated CSM, solutions engineer, and professional services team
Zero downtime with full historical data transfer
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Work with a dedicated team to migrate your data, connect your systems, configure agents, and roll out Agentic Support across your organization.
Solution architecture and rollout planning
Agent, Skill, workflow, and approval configuration
Team training and enablement
Integration and data warehouse setup
Migration from your existing support platform
Enterprise customers work with a dedicated CSM and solutions engineer. Professional Services can support architecture, migration, integrations, agent and workflow configuration, training, and rollout planning.
Each agent is limited to the data, tools, and actions you allow. Use roles, permissions, approval steps, and escalation rules to decide what can happen automatically and what requires human review. Every action remains visible and auditable.
Yes. Each team can have its own channels, routing, SLAs, workflows, chat widgets, customer segments, and reporting. Leadership gets a shared view across the organization, while each team operates independently.
Ninety percent of migrations finish in under two months. Pylon has completed more than 300 migrations from Zendesk, Intercom, and Salesforce with a 100% success rate and zero downtime.
Pylon is SOC 2 Type II, GDPR, and HIPAA compliant, with a BAA available. It supports SSO, SCIM provisioning, granular RBAC, custom roles, PII redaction, audit logs, and enterprise security documentation.
Pylon Workforce Management is available now. See it in action with a live demo.
