Support Tool Built For SaaS Companies
Make Slack Your Superpower
Your best customers want issues resolved ASAP on channels like Slack, Teams and Live Chat. So meet Pylon.
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Pylon is the first support platform
built for B2B SaaS.
No longer do you need separate tools for standard B2B communication channels. Your team can work out of one place!
Unified Inbox
Support
all channels
Support
all channels
Pylon’s unified inbox allows you to support customers where they are. Unlike Zendesk, we integrate with Slack, Teams, and In-App Chat. No longer do you need separate tools for standard B2B communication channels. Your team can work out of one place!
Pylon’s unified inbox allows you to support customers where they are. Unlike Zendesk, we integrate with Slack, Teams, and In-App Chat. No longer do you need separate tools for standard B2B communication channels. Your team can work out of one place!
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Slack Connect
Track customer issues from shared Slack channels.
Slack Connect
Track customer issues from shared Slack channels.
Microsoft Teams
Track customer issues from Microsoft Teams channels.
Microsoft Teams
Track customer issues from Microsoft Teams channels.
Track customer issues from support email inboxes.
Track customer issues from support email inboxes.
In-App Chat
Integrate Pylon's chat widget to your site to offer self-serve support.
In-App Chat
Integrate Pylon's chat widget to your site to offer self-serve support.
Ticket Form
Integrate a custom-built ticket form or use our self-hosted one.
Ticket Form
Integrate a custom-built ticket form or use our self-hosted one.
Slack Community
Track customer issues from Slack Connect or Slack Community.
Slack Community
Track customer issues from Slack Connect or Slack Community.
View Demo
View Demo
Slack Connect
Track customer issues from shared Slack channels.
Slack Connect
Track customer issues from shared Slack channels.
Slack Connect
Track customer issues from shared Slack channels.
Slack Connect
Track customer issues from shared Slack channels.
Microsoft Teams
Track customer issues from Microsoft Teams channels.
Microsoft Teams
Track customer issues from Microsoft Teams channels.
Microsoft Teams
Track customer issues from Microsoft Teams channels.
Microsoft Teams
Track customer issues from Microsoft Teams channels.
Track customer issues from support email inboxes.
Track customer issues from support email inboxes.
Track customer issues from support email inboxes.
Track customer issues from support email inboxes.
In-App Chat
Integrate Pylon's chat widget to your site to offer self-serve support.
In-App Chat
Integrate Pylon's chat widget to your site to offer self-serve support.
In-App Chat
Integrate Pylon's chat widget to your site to offer self-serve support.
In-App Chat
Integrate Pylon's chat widget to your site to offer self-serve support.
Ticket Form
Integrate a custom-built ticket form or use our self-hosted one.
Ticket Form
Integrate a custom-built ticket form or use our self-hosted one.
Ticket Form
Integrate a custom-built ticket form or use our self-hosted one.
Ticket Form
Integrate a custom-built ticket form or use our self-hosted one.
Slack Community
Track customer issues from Slack Connect or Slack Community.
Slack Community
Track customer issues from Slack Connect or Slack Community.
Slack Community
Track customer issues from Slack Connect or Slack Community.
Slack Community
Track customer issues from Slack Connect or Slack Community.
AI Automation
Have AI save you time + effort
Use AI trained on your Knowledge Base to resolve customer issues. AI can even draft new support articles based on issue resolution. So your AI Agent gets smarter and smarter. Zendesk’s Answer Bot can't do that.
Use AI trained on your Knowledge Base to resolve customer issues. AI can even draft new support articles based on issue resolution. So your AI Agent gets smarter and smarter. Zendesk’s Answer Bot can't do that.
Use AI trained on your Knowledge Base to resolve customer issues. AI can even draft new support articles based on issue resolution. So your AI Agent gets smarter and smarter. Zendesk’s Answer Bot can't do that.
Use AI trained on your Knowledge Base to resolve customer issues. AI can even draft new support articles based on issue resolution. So your AI Agent gets smarter and smarter. Zendesk’s Answer Bot can't do that.
Use AI trained on your Knowledge Base to resolve customer issues. AI can even draft new support articles based on issue resolution. So your AI Agent gets smarter and smarter. Zendesk’s Answer Bot can't do that.
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Native Live Chat
Real time collaboration
Zendesk requires you to get a separate chat tool. Pylon’s In-App Chat was built for you and syncs directly to our Unified inbox and Slack channels. Show your customers what modern support is like.
Zendesk requires you to get a separate chat tool. Pylon’s In-App Chat was built for you and syncs directly to our Unified inbox and Slack channels. Show your customers what modern support is like.
Zendesk requires you to get a separate chat tool. Pylon’s In-App Chat was built for you and syncs directly to our Unified inbox and Slack channels. Show your customers what modern support is like.
Zendesk requires you to get a separate chat tool. Pylon’s In-App Chat was built for you and syncs directly to our Unified inbox and Slack channels. Show your customers what modern support is like.
Zendesk requires you to get a separate chat tool. Pylon’s In-App Chat was built for you and syncs directly to our Unified inbox and Slack channels. Show your customers what modern support is like.
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Integrate your stack
Pylon plays nicely with most of your tools natively, and the rest flexibly.
Product
CRM
Alerting
Data Warehouse
Incident Management
Custom Apps
Log bugs and product feedback
Create new or link existing issues
Get notified for completed tickets
Live comment sync
Integrate your stack
Pylon plays nicely with most of your tools natively, and the rest flexibly.
Product
CRM
Alerting
Data Warehouse
Incident Management
Custom Apps
Log bugs and product feedback
Create new or link existing issues
Get notified for completed tickets
Live comment sync
Product
Log bugs and product feedback. Live comment sync. Create new or link existing issues. Get notified for completed tickets.
CRM
Pylon pulls CRM fields, matches Pylon and CRM accounts, and syncs support activities with your CRM.
Alerting
Send alerts to page on-call
Data Warehouse
Select the data you want to sync, which then syncs to your data warehouse daily, allowing you to construct C360 views.
Incident Management
Connect support issues to incidents and create views to see incident-related issues.
Custom Apps
Build custom sidebar apps, view or write data with our API, and use our trigger-based webhooks.
Integrate your stack
Pylon plays nicely with most of your tools natively, and the rest flexibly.
Product
Log bugs and product feedback. Live comment sync. Create new or link existing issues. Get notified for completed tickets.
CRM
Pylon pulls CRM fields, matches Pylon and CRM accounts, and syncs support activities with your CRM.
Alerting
Send alerts to page on-call
Data Warehouse
Select the data you want to sync, which then syncs to your data warehouse daily, allowing you to construct C360 views.
Incident Management
Connect support issues to incidents and create views to see incident-related issues.
Custom Apps
Build custom sidebar apps, view or write data with our API, and use our trigger-based webhooks.
Integrate your stack
Pylon plays nicely with most of your tools natively, and the rest flexibly.
Product
Log bugs and product feedback. Live comment sync. Create new or link existing issues. Get notified for completed tickets.
CRM
Pylon pulls CRM fields, matches Pylon and CRM accounts, and syncs support activities with your CRM.
Alerting
Send alerts to page on-call
Data Warehouse
Select the data you want to sync, which then syncs to your data warehouse daily, allowing you to construct C360 views.
Incident Management
Connect support issues to incidents and create views to see incident-related issues.
Custom Apps
Build custom sidebar apps, view or write data with our API, and use our trigger-based webhooks.
Integrate your stack
Pylon plays nicely with most of your tools natively, and the rest flexibly.
The fastest growing companies love Pylon
The fastest growing companies love Pylon
The fastest growing companies love Pylon
Hear what our customers have to say about us
Hear what our customers have to say about us
Hear what our customers have to say about us
Aditya P.
Mid-Market(51-1000 emp.)
"The best Support tool for Modern B2B SaaS."
Pylon has built a tool that is far ahead of its competitors. We were using one of the competing products earlier, and we heard from our custom…
Alan D.
Small-Business (50 or fewer emp.)
"Really intuitive and easy to use"
Pylon is really easy to use and helps to keep on top of Slack support in a structured way. It's enjoyable and simple to configure.
Krystel L.
Small-Business (50 or fewer emp.)
"Game-Changer for Any Growing Company!"
As the Head of Customer Success at a fast-growing startup, I use Pylon every single day, and it’s become essential for managing our growin …
Theodora C.
Mid-Market(51-1000 emp.)
"My BFF in my day to day activity"
I love how now I can keep track of all my conversations with the customers, I can leave internal notes with details so that the entire tea…
Matthew H.
Mid-Market(51-1000 emp.)
"Pylon is great for building customer relationships …"
The slack channel integration is really easy to use and set up. Whenever we have new customers they are able to contact us easily through email/cha…
Aaron Q.
Mid-Market(51-1000 emp.)
"Powerful tool to manage your customers effectively"
Pylon is useful to keep track of our Slack community of over 10K users, and not missing old replies in threads from long ago.Review collect…
Pritak P.
Mid-Market(51-1000 emp.)
"Pylon makes customer support in Slack scalable"
Pylon works with all of our existing systems seamlessly. We use Intercom to support all our self-service customers and Pylon just works wit …
Aditya P.
Mid-Market(51-1000 emp.)
"The best Support tool for Modern B2B SaaS."
Pylon has built a tool that is far ahead of its competitors. We were using one of the competing products earlier, and we heard from our custom…
Alan D.
Small-Business (50 or fewer emp.)
"Really intuitive and easy to use"
Pylon is really easy to use and helps to keep on top of Slack support in a structured way. It's enjoyable and simple to configure.
Krystel L.
Small-Business (50 or fewer emp.)
"Game-Changer for Any Growing Company!"
As the Head of Customer Success at a fast-growing startup, I use Pylon every single day, and it’s become essential for managing our growin …
Theodora C.
Mid-Market(51-1000 emp.)
"My BFF in my day to day activity"
I love how now I can keep track of all my conversations with the customers, I can leave internal notes with details so that the entire tea…
Matthew H.
Mid-Market(51-1000 emp.)
"Pylon is great for building customer relationships …"
The slack channel integration is really easy to use and set up. Whenever we have new customers they are able to contact us easily through email/cha…
Aaron Q.
Mid-Market(51-1000 emp.)
"Powerful tool to manage your customers effectively"
Pylon is useful to keep track of our Slack community of over 10K users, and not missing old replies in threads from long ago.Review collect…
Pritak P.
Mid-Market(51-1000 emp.)
"Pylon makes customer support in Slack scalable"
Pylon works with all of our existing systems seamlessly. We use Intercom to support all our self-service customers and Pylon just works wit …
Aditya P.
Mid-Market(51-1000 emp.)
"The best Support tool for Modern B2B SaaS."
Pylon has built a tool that is far ahead of its competitors. We were using one of the competing products earlier, and we heard from our custom…
Alan D.
Small-Business (50 or fewer emp.)
"Really intuitive and easy to use"
Pylon is really easy to use and helps to keep on top of Slack support in a structured way. It's enjoyable and simple to configure.
Krystel L.
Small-Business (50 or fewer emp.)
"Game-Changer for Any Growing Company!"
As the Head of Customer Success at a fast-growing startup, I use Pylon every single day, and it’s become essential for managing our growin …
Theodora C.
Mid-Market(51-1000 emp.)
"My BFF in my day to day activity"
I love how now I can keep track of all my conversations with the customers, I can leave internal notes with details so that the entire tea…
Matthew H.
Mid-Market(51-1000 emp.)
"Pylon is great for building customer relationships …"
The slack channel integration is really easy to use and set up. Whenever we have new customers they are able to contact us easily through email/cha…
Aaron Q.
Mid-Market(51-1000 emp.)
"Powerful tool to manage your customers effectively"
Pylon is useful to keep track of our Slack community of over 10K users, and not missing old replies in threads from long ago.Review collect…
Pritak P.
Mid-Market(51-1000 emp.)
"Pylon makes customer support in Slack scalable"
Pylon works with all of our existing systems seamlessly. We use Intercom to support all our self-service customers and Pylon just works wit …
Product
Log bugs and product feedback. Live comment sync. Create new or link existing issues. Get notified for completed tickets.
CRM
Pylon pulls CRM fields, matches Pylon and CRM accounts, and syncs support activities with your CRM.
Alerting
Send alerts to page on-call
Data Warehouse
Select the data you want to sync, which then syncs to your data warehouse daily, allowing you to construct C360 views.
Incident Management
Connect support issues to incidents and create views to see incident-related issues.
Custom Apps
Build custom sidebar apps, view or write data with our API, and use our trigger-based webhooks.
Integrate your stack
Pylon plays nicely with most of your tools natively, and the rest flexibly.
The fastest growing companies love Pylon
Hear what our customers have to say about us
Aditya P.
Mid-Market(51-1000 emp.)
"The best Support tool for Modern B2B SaaS."
Pylon has built a tool that is far ahead of its competitors. We were using one of the competing products earlier, and we heard from our custom…
Alan D.
Small-Business (50 or fewer emp.)
"Really intuitive and easy to use"
Pylon is really easy to use and helps to keep on top of Slack support in a structured way. It's enjoyable and simple to configure.
Krystel L.
Small-Business (50 or fewer emp.)
"Game-Changer for Any Growing Company!"
As the Head of Customer Success at a fast-growing startup, I use Pylon every single day, and it’s become essential for managing our growin …
Theodora C.
Mid-Market(51-1000 emp.)
"My BFF in my day to day activity"
I love how now I can keep track of all my conversations with the customers, I can leave internal notes with details so that the entire tea…
Matthew H.
Mid-Market(51-1000 emp.)
"Pylon is great for building customer relationships …"
The slack channel integration is really easy to use and set up. Whenever we have new customers they are able to contact us easily through email/cha…
Aaron Q.
Mid-Market(51-1000 emp.)
"Powerful tool to manage your customers effectively"
Pylon is useful to keep track of our Slack community of over 10K users, and not missing old replies in threads from long ago.Review collect…
Pritak P.
Mid-Market(51-1000 emp.)
"Pylon makes customer support in Slack scalable"
Pylon works with all of our existing systems seamlessly. We use Intercom to support all our self-service customers and Pylon just works wit …
Integrate your stack
Pylon plays nicely with most of your tools natively, and the rest flexibly.
Product
Log bugs and product feedback. Live comment sync. Create new or link existing issues. Get notified for completed tickets.
CRM
Pylon pulls CRM fields, matches Pylon and CRM accounts, and syncs support activities with your CRM.
Alerting
Send alerts to page on-call
Data Warehouse
Select the data you want to sync, which then syncs to your data warehouse daily, allowing you to construct C360 views.
Incident Management
Connect support issues to incidents and create views to see incident-related issues.
Custom Apps
Build custom sidebar apps, view or write data with our API, and use our trigger-based webhooks.
The fastest growing companies love Pylon
Hear what our customers have to say about us
Aditya P.
Mid-Market(51-1000 emp.)
"The best Support tool for Modern B2B SaaS."
Pylon has built a tool that is far ahead of its competitors. We were using one of the competing products earlier, and we heard from our custom…
Alan D.
Small-Business (50 or fewer emp.)
"Really intuitive and easy to use"
Pylon is really easy to use and helps to keep on top of Slack support in a structured way. It's enjoyable and simple to configure.
Krystel L.
Small-Business (50 or fewer emp.)
"Game-Changer for Any Growing Company!"
As the Head of Customer Success at a fast-growing startup, I use Pylon every single day, and it’s become essential for managing our growin …
Theodora C.
Mid-Market(51-1000 emp.)
"My BFF in my day to day activity"
I love how now I can keep track of all my conversations with the customers, I can leave internal notes with details so that the entire tea…
Matthew H.
Mid-Market(51-1000 emp.)
"Pylon is great for building customer relationships …"
The slack channel integration is really easy to use and set up. Whenever we have new customers they are able to contact us easily through email/cha…
Aaron Q.
Mid-Market(51-1000 emp.)
"Powerful tool to manage your customers effectively"
Pylon is useful to keep track of our Slack community of over 10K users, and not missing old replies in threads from long ago.Review collect…
Pritak P.
Mid-Market(51-1000 emp.)
"Pylon makes customer support in Slack scalable"
Pylon works with all of our existing systems seamlessly. We use Intercom to support all our self-service customers and Pylon just works wit …
Get started today
We'll walk you through how you can get started and provide recommendations on how to scale your team and setup.
Book a demo
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Trusted by the
next generation
Trusted by the next generation
Trusted by the next generation
Trusted by the next generation
Trusted by the next generation