Pylon - Front's
Modern Alternative
Front is an outdated legacy support tool.
Your best customers want issues resolved ASAP on channels like Live Chat, Slack, and Teams.
Managing that with Front is a pain.
So meet Pylon.
Why are teams switching to Pylon?
More Modern Channels
Manage all your support tickets in one place.
Email, Tickets, Chat, Slack, Teams, and more.
AI Magic
AI can automate categorizing issues, surfacing knowledge gaps, writing articles, and much more.
In-App Chat
Our In-App Chat works like Intercom, and has even more features like connecting with your KB.
Key Features
Ticket Forms, Email
Traditional CRM Integrations - Hubspot, Salesforce, etc
Built for B2B
Slack Connect, Microsoft Teams
Modern Chat Widget
Clean Reporting
AI Knowledge Gaps
AI Custom Fields
Full AI Article Generation
Similar Article Detection
The next generation runs on Pylon
"Really intuitive and easy to use"
Pylon is really easy to use and helps to keep on top of Slack support in a structured way. It's enjoyable and simple to configure.
"Pylon makes customer support in Slack scalable"
Pylon works with all of our existing systems seamlessly. We use Intercom to support all our self-service customers and Pylon just works with all the workflows, processes, and reporting we have set up already ...
"Game-Changer for Any Growing Company!"
As the Head of Customer Success at a fast-growing startup, I use Pylon every single day, and it’s become essential for managing our growing customer base ...
FAQs
Yes. You need the core Platform to access other Pylon products.
Yes, they are all separate products to solve different use cases. Each replaces a different product you'd otherwise have to buy separately.
Yes, on the professional and enterprise tiers.
We aim to innovate on product, not pricing and therefore are typically cheaper than buying multiple other products that we consolidate.
Yes. We require a minimum of 3 seats for starter and professional and 7 seats for enterprise.