Pylon

Pylon - Front's
Modern Alternative

Front is an outdated legacy support tool.
Your best customers want issues resolved ASAP on channels like Live Chat, Slack, and Teams.
Managing that with Front is a pain.   So meet Pylon.

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Pylon is the first support platform
built for B2B

No longer do you need separate tools for standard B2B communication channels. Your team can work out of one place!

Unified Inbox

Manage all your support tickets in one place.
Email, Tickets, Chat, Slack, & More

Front

Slack & Teams

No Slack or Teams

Work from one Kanban view

No Kanban View

No extra tools needed

Need multiple tools

AI Automation

Use AI to automatically tag your tickets, write knowledge base articles, and track tickets

Pylon

Front

Built-in AI tools

Complex setup

Sophisticated
AI chatbot

Rules-based
answer bot

AI conversation grouping

Manual ticket grouping

Native Live Chat

Chat with your customers live.
No 3rd party apps needed

Pylon

Front

Live Chat

No Slack or Teams

Respond from Slack

No Kanban View

Sync to Unified Inbox

Need multiple tools

Unified Inbox

Support
all channels

Pylon’s unified inbox allows you to support customers where they are. Unlike Front, we integrate with Slack, Teams, and In-App Chat. No longer do you need separate tools for standard B2B communication channels. Your team can work out of one place!

View Demo

Automate with AI

Support all channels

Unified Inbox

Slack Connect

In-App Chat

Microsoft Teams

Ticket Forms

Slack Community

AI Automation

Have AI save you time + effort

Use AI trained on your Knowledge Base to resolve customer issues. AI can even draft new support articles based on issue resolution. So your AI Agent gets smarter and smarter.

Automate with AI

Have AI save you time + effort

AI Automation

Native Live Chat

Real time collaboration

Front requires you to get a separate chat tool. Pylon’s In-App Chat was built for you and syncs directly to our Unified inbox and Slack channels. Show your customers what modern support is like.

Automate with AI

Real time collaboration

Native Live Chat

Get started today

The fastest growing companies love Pylon

Hear what our customers have to say about us

Pritak P.
Mid-Market(51-1000 emp.)
"Pylon makes customer support in Slack scalable"
Pylon works with all of our existing systems seamlessly. We use Intercom to support all our self-service customers and Pylon just works wit …
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Aaron Q.
Mid-Market(51-1000 emp.)
"Powerful tool to manage your customers effectively"
Pylon is useful to keep track of our Slack community of over 10K users, and not missing old replies in threads from long ago.Review collect…
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Matthew H.
Mid-Market(51-1000 emp.)
"Pylon is great for building customer relationships …"
The slack channel integration is really easy to use and set up. Whenever we have new customers they are able to contact us easily through email/cha…
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Theodora C.
Mid-Market(51-1000 emp.)
"My BFF in my day to day activity"
I love how now I can keep track of all my conversations with the customers, I can leave internal notes with details so that the entire tea…
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Krystel L.
Small-Business (50 or fewer emp.)
"Game-Changer for Any Growing Company!"
As the Head of Customer Success at a fast-growing startup, I use Pylon every single day, and it’s become essential for managing our growin …
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Alan D.
Small-Business (50 or fewer emp.)
"Really intuitive and easy to use"
Pylon is really easy to use and helps to keep on top of Slack support in a structured way. It's enjoyable and simple to configure.
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Aditya P.
Mid-Market(51-1000 emp.)
"The best Support tool for Modern B2B SaaS."
Pylon has built a tool that is far ahead of its competitors. We were using one of the competing products earlier, and we heard from our custom…
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