AI in Knowledge Management

Watch "AI in Knowledge Management: Empowering Customer Support Teams of All Sizes", a fireside chat designed for customer support and success leaders looking to scale smarter with AI-driven workflows.

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Discover how AI is transforming Knowledge Management, making it accessible and effective for teams of any size. Learn how AI tools can streamline documentation, close knowledge gaps, and enable support agents to deliver faster, more accurate responses—all while building scalable knowledge bases that grow with your team.

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Featured Speakers:

Jessica Herbert, Senior Manager of Customer Experience at Canvas Medical:

Jessica leads the charge in optimizing customer workflows and improving patient care through innovative technologies. With extensive experience in healthcare operations, Jess shares actionable insights into AI-driven customer support strategies.

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Danielle Murphy, Head of Support Engineering at Spacelift:

Danielle specializes in leveraging AI solutions to streamline processes and empower teams. She brings a data-driven perspective on improving operational efficiency and scaling customer support.

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Zac Hodgkin, Director of Support at Panther:

Zac specializes in optimizing workflows, scaling support systems, and enhancing customer satisfaction through innovative tools and processes. He has over a decade of experience in technical support operations.

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Moderator:

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Marty Kausas, Co-Founder / CEO at Pylon:

Marty is leading the charge in building the next-generation support platform designed for B2B companies. Before founding Pylon, he held engineering roles at Airbnb, invested through Andreessen Horowitz’s scout fund, and served as a software engineering intern at Yelp and Qualcomm.

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Key Takeaways: Unlock AI tools to create and refine knowledge base articles as tickets are resolved. Identify and close knowledge gaps automatically, enhancing team efficiency. Leverage AI chatbots and workflows to provide faster, smarter customer support. Learn how smaller teams can implement AI-powered KCS workflows to achieve big results