Compare Pylon with Zendesk
Pylon is the modern alternative to Zendesk. We learned from their mistakes and built something for the next generation of companies. Pylon is easy to setup, AI-native, works natively with Slack, Microsoft Teams,
In-App Chat, and has a powerful help center built in.
Why are teams switching to Pylon?
More Modern Channels
Manage all your support tickets in one place.
Email, Tickets, Chat, Slack, Teams, and more.
AI Magic
AI can automate categorizing issues, surfacing knowledge gaps, writing articles, and much more.
In-App Chat
Our In-App Chat works like Intercom, and has even more features like connecting with your KB.
Key Features
Ticket Forms, Email
Traditional CRM Integrations - Hubspot, Salesforce, etc
Built for B2B
Slack Connect, Microsoft Teams
Modern Chat Widget
Clean Reporting
AI Knowledge Gaps
AI Custom Fields
Full AI Article Generation
Similar Article Detection
The next generation runs on Pylon
"Switched from Zendesk to Pylon"
It allows us to track customer issues across all the places we chat with customers including Slack, Microsoft Teams, and Email. I didn’t realize you could set something up this seamlessly.
"The new Zendesk.. but better!"
I absolutely love how Pylon integrates with Slack Connect. It's fantastic to manage customer conversations right where we're already working. Adding Email into the mix means we catch…
"We love Pylon!"
It feels way more modern than tools I’ve used in the past like Zendesk and Intercom.
FAQs
Yes. You need the core Platform to access other Pylon products.
Yes, they are all separate products to solve different use cases. Each replaces a different product you'd otherwise have to buy separately.
Yes, on the professional and enterprise tiers.
We aim to innovate on product, not pricing and therefore are typically cheaper than buying multiple other products that we consolidate.
Yes. We require a minimum of 3 seats for starter and professional and 7 seats for enterprise.