Why are teams switching to Pylon?
Modern Platform
Manage all your support tickets in one place.
Email, Tickets, Chat, Slack, & More
Pylon
Zendesk
Slack & Teams
No Slack or Teams
Work from one Kanban view
No Kanban View
No extra tools needed
Need multiple tools
AI Workflows
Use AI to automatically tag your tickets, write knowledge base articles, and set custom fields.
Pylon
Zendesk
Built-in AI tools
Complex setup
Sophisticated
AI chatbot
Rules-based
answer bot
AI conversation grouping
Manual ticket grouping
Built for B2B
Chat with your customers live.
No 3rd party apps needed
Pylon
Zendesk
Live Chat
No Slack or Teams
Respond from Slack
No Kanban View
Sync to Unified Inbox
Need multiple tools
Unlike Zendesk, we integrate with modern channels like Slack, Teams, and In-App Chat.
In-App Chat
Slack Connect
Microsoft Teams
Ticket Forms
Slack Community
The next generation runs on Pylon
Raj B.
Small-Business(50 or fewer emp.)
It allows us to track customer issues across all the places we chat with customers including Slack, Microsoft Teams, and Email. I didn’t realize you could set something up this seamlessly.
Andrea W.
Mid-Market(51-1000 emp.)
I absolutely love how Pylon integrates with Slack Connect. It's fantastic to manage customer conversations right where we're already working. Adding Email into the mix means we catch…
Luba Y.
Small-Business(50 or fewer emp.)
It feels way more modern than tools I’ve used in the past like Zendesk and Intercom.
Security & trust
Contact us to access our trust center or get in touch with our CISO.
Compliance
We are SOC 2 Type II, GDPR, ISO 27001, and HIPAA compliant.
Investors
We've raised $20M from the best firms including a16z, General Catalyst, YC.
Industry
We have earned dozens of badges and are rated 5 stars on G2.
Get started today
We'll walk you through how you can get started and provide recommendations on how to scale your team and setup.
