Compare Pylon with Zendesk

Pylon is a modern support platform, purpose built for B2B companies and supercharged with AI.

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Demo video

Demo video

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Why are teams switching to Pylon?

Modern Platform

Manage all your support tickets in one place.
Email, Tickets, Chat, Slack, & More

Pylon
Zendesk

Slack & Teams

No Slack or Teams

Work from one Kanban view

No Kanban View

No extra tools needed

Need multiple tools

AI Workflows

Use AI to automatically tag your tickets, write knowledge base articles, and set custom fields.

Pylon
Zendesk

Built-in AI tools

Complex setup

Sophisticated
AI chatbot

Rules-based
answer bot

AI conversation grouping

Manual ticket grouping

Built for B2B

Chat with your customers live.
No 3rd party apps needed

Pylon
Zendesk

Live Chat

No Slack or Teams

Respond from Slack

No Kanban View

Sync to Unified Inbox

Need multiple tools

Unified Inbox

Unified Inbox

Support Modern Channels

Unlike Zendesk, we integrate with modern channels like Slack, Teams, and In-App Chat.

View Demo

View Demo

View Demo

View Demo

View Demo

Automate with AI

Support all channels

Support all channels

Unified Inbox

Email

In-App Chat

Slack Connect

Microsoft Teams

Ticket Forms

Slack Community

AI Workflows

AI Workflows

Have AI save you time + effort

Use AI trained on your Knowledge Base to resolve customer issues. AI can even draft new support articles based on issue resolution. So your AI Agent gets smarter and smarter. Zendesk’s Answer Bot can't do that.

Use AI trained on your Knowledge Base to resolve customer issues. AI can even draft new support articles based on issue resolution. So your AI Agent gets smarter and smarter. Zendesk’s Answer Bot can't do that.

Use AI trained on your Knowledge Base to resolve customer issues. AI can even draft new support articles based on issue resolution. So your AI Agent gets smarter and smarter. Zendesk’s Answer Bot can't do that.

Use AI trained on your Knowledge Base to resolve customer issues. AI can even draft new support articles based on issue resolution. So your AI Agent gets smarter and smarter. Zendesk’s Answer Bot can't do that.

Use AI trained on your Knowledge Base to resolve customer issues. AI can even draft new support articles based on issue resolution. So your AI Agent gets smarter and smarter. Zendesk’s Answer Bot can't do that.

Automate with AI

Have AI save you time + effort

Have AI save you time + effort

AI Automation

Native Live Chat

Native Live Chat

Real time collaboration

Zendesk requires you to get a separate chat tool. Pylon’s In-App Chat was built for you and syncs directly to our Unified inbox and Slack channels. Show your customers what modern support is like.

Zendesk requires you to get a separate chat tool. Pylon’s In-App Chat was built for you and syncs directly to our Unified inbox and Slack channels. Show your customers what modern support is like.

Zendesk requires you to get a separate chat tool. Pylon’s In-App Chat was built for you and syncs directly to our Unified inbox and Slack channels. Show your customers what modern support is like.

Zendesk requires you to get a separate chat tool. Pylon’s In-App Chat was built for you and syncs directly to our Unified inbox and Slack channels. Show your customers what modern support is like.

Zendesk requires you to get a separate chat tool. Pylon’s In-App Chat was built for you and syncs directly to our Unified inbox and Slack channels. Show your customers what modern support is like.

Automate with AI

Real time collaboration

Real time collaboration

Native Live Chat

Get started today

Get started today

Get started today

Get started today

Get started today

Learn from the best

Learn from the best

The next generation runs on Pylon

Raj B.

Small-Business(50 or fewer emp.)

It allows us to track customer issues across all the places we chat with customers including Slack, Microsoft Teams, and Email. I didn’t realize you could set something up this seamlessly.

Andrea W.

Mid-Market(51-1000 emp.)

I absolutely love how Pylon integrates with Slack Connect. It's fantastic to manage customer conversations right where we're already working. Adding Email into the mix means we catch…

Luba Y.

Small-Business(50 or fewer emp.)

It feels way more modern than tools I’ve used in the past like Zendesk and Intercom.

Security & trust

Contact us to access our trust center or get in touch with our CISO.

"I was told what we wanted was infeasible by other vendors. Pylon has saved us 100s of hours in operational time and improved reliability doing so."

Charles Folsom

Head of CS

"I was told what we wanted was infeasible by other vendors. Pylon has saved us 100s of hours in operational time and improved reliability doing so."

Charles Folsom

Head of CS

"I was told what we wanted was infeasible by other vendors. Pylon has saved us 100s of hours in operational time and improved reliability doing so."

Charles Folsom

Head of CS

"I was told what we wanted was infeasible by other vendors. Pylon has saved us 100s of hours in operational time and improved reliability doing so."

Charles Folsom

Head of CS

"I was told what we wanted was infeasible by other vendors. Pylon has saved us 100s of hours in operational time and improved reliability doing so."

Charles Folsom

Head of CS

Compliance

We are SOC 2 Type II, GDPR, ISO 27001, and HIPAA compliant.

Investors

We've raised $20M from the best firms including a16z, General Catalyst, YC.

Industry

We have earned dozens of badges and are rated 5 stars on G2.

Trusted by the next generation

Trusted by the next generation

Trusted by the next generation

Trusted by the
next generation

Get started today

We'll walk you through how you can get started and provide recommendations on how to scale your team and setup.

Book a demo

Book a demo

Book a demo

Book a demo

Book a demo