See our recent webinar → Introducing Agentic Support
When an issue arrives, AI Agents gather customer context, check connected systems, and begin the investigation. Your team opens the issue to work already completed instead of starting from zero.
Support customers wherever they are — Slack shared channels, email, in-app chat, and Microsoft Teams — all in a single inbox with full conversation history. No more context switching.
B2B post-sales teams live in Slack. Pylon’s Slack Agent lets your whole org answer customer questions, draft KB articles, and make Pylon configuration changes without leaving Slack. Zendesk can’t compete.
Support customers wherever they are — Slack shared channels, email, in-app chat, and Microsoft Teams — all in a single inbox with full conversation history. No more context switching.
Describe the work once in plain language. Agents follow those instructions to investigate issues and recommend what to do next.
Support customers wherever they are — Slack shared channels, email, in-app chat, and Microsoft Teams — all in a single inbox with full conversation history. No more context switching.
Zendesk is a ticketing platform with AI agents, copilot, procedures, and automation. Pylon is built around Agentic Support. Background Agents investigate issues before humans arrive, Account Intelligence provides standing customer context, and people direct multiple agents working across systems.
Yes. Pylon treats Slack and Microsoft Teams as first-class customer support channels, preserving the conversation, account, and issue context in both directions. Slack Agent also gives the wider company access to customer context, investigations, and actions without requiring every question to pass through support.
Both platforms offer customer-facing AI and assistance for human agents. Pylon’s distinction is the operating model around them: issues arrive pre-investigated, agents can be directed into connected systems, multiple agents work in parallel, and the same Skills can be used by humans and agents.
Timing depends on the number of channels, integrations, workflows, and historical records being moved. Teams can migrate quickly because Pylon supports the core ticketing, routing, SLA, knowledge, and channel workflows they already use. Sardine replaced Zendesk in five days.
Join 300+ companies that have moved from Zendesk to Pylon.
