The Agentic Support Platform

Support at
Lightspeed

Pylon lets humans and agents collaborate on customer work —investigating, resolving, and acting on every signal.
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Trusted by 1,500+ B2B customers globally
Set up & improve
Build and run your entire support system in natural language. Create workflows, configure agents, routing, and agents just by asking.
Intake
Support customers across Slack, Microsoft Teams, email, chat, SMS, WhatsApp, and phone. Every conversation becomes account context.
Contextualize
Give humans and agents full context across every customer interaction, account, and product system.
Operate
Open any ticket to a finished investigation. Ask follow-up questions, send agents into other systems, and keep multiple streams of work moving at once.

Stop doing the work.  
Start directing agents.

Pylon investigates every issue before your team opens it. Direct agents to dig deeper, check other systems, and handle follow-up work while your team focuses on judgment.

Assist Agent

Your personal AI operator. Ask it to investigate, use your tools, take action, or delegate work to external agents.

Background Agent

Specialized agents that run skills automatically when triggered, then post their work back into the issue.

Slack Agent

Ask questions and take action from Slack using the same customer context, tools, and permissions available in Pylon.

Support Agent

Resolve customer questions automatically across every channel, bringing in humans when judgment is needed.

Skills

Teach agents how your team works with reusable instructions for investigating, resolving, and taking action.

Turn raw customer data into usable intelligence.

Build support, account, and product intelligence across conversations, CRM, product usage, logs, and code, then make it available via MCP to your agents and team.

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Knowledge Base
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Crm
Hubspot
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Gong
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DATA WAREHOUSE
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Linear
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Claude
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Cursor
CODE CONTEXT
MCP
MODEL CONTEXT PROTOCOL
PostHog
PRODUCT ANALYTICS
Mixpanel
PRODUCT ANALYTICS
CloudWatch
LOGS
LaunchDarkly
FEATURE FLAGS
"Pylon’s AI agents handle the repetitive work that used to consume my day, so I can spend more time on the work that actually needs me."
Mike Sholkov
Head of Support Engineering at Cognition
Go Agentic.

Pylon Workforce Management is available now. See it in action with a live demo.

Pylon is the only agentic support platform purpose-built for B2B.
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