Careers

Build a generational company with us

We’re redefining how customer support works for the next decade. We move fast, care deeply about the details, and hire people who want to create something that lasts.
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Backed by best-in-class investors
Our operating principles

These are the principles that guide how we work. They’re what we expect from ourselves and from everyone who joins Pylon.

We are happy grinders

Low ego, high competency, relentless drive. Work hard and enjoy the work.

We win as a team

One team, one score. Shared wins over individual credit.

Be fluent in the product

Know our product deeply. Knowing the product enables every function.

Sprint the marathon

Move really fast with the long-term vision in mind.

Trusted by 1,500+ B2B customers globally

We power the next generation

We power support for more than 1,500 B2B companies, including some of the fastest-growing teams in the world. They expect a lot from us. We stay close to them and build what they rely on every day.

Scaled our backend infrastructure to enable our customers to track millions of tickets at a time
Jesse C
Founding Engineer
Jesse C
Built our events program, ran 60+ in 9 months, hired a replacement, and now spearheading PMM
Cassie C
Product Marketing Manager
Jesse C
Helped 70+ of our customers migrate from Zendesk, Intercom/Fin, and Salesforce
Chelsey F
Lead FDE
Jesse C
Started as our founding designer and now runs the entire design function
Wendy V
Head of Design
Jesse C
Does whatever it takes to keep us moving from building process to keeping the lights on (literally)
Sandi R
Operations Manager
Jesse C
Founded the product org and spearheaded our Account Intelligence product
Ava O
Founding Product Manager
Jesse C
Built and scaled team to 16 CSMs to serve 1600+ customers
Dan G
Head of Customer Success
Jesse C
Closed 15% of total revenue
Sergio S
Founding AE
Jesse C
In his spare time got our iconic purple building painted and designed our swag
Oliver R
Product Designer
Jesse C
Joined as our first support engineer, solved 9,058 tickets himself, and hired and trained the support team
Jon C
Support Engineering Manager
Jesse C

How we take care of employees at Pylon

The work at Pylon comes with ownership, speed, and real stakes. We make sure you have what you need to thrive.

Explore open roles

We’re still early.
There’s a lot to build.

We’re looking for ambitious, thoughtful, low-ego people who want real ownership and hard problems. There is no playbook. Find the role where you can do the best work of your career.

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All teams
All locations
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Help us define the customer support category

Pylon Workforce Management is available now. See it in action with a live demo.

Pylon is the only agentic support platform purpose-built for B2B.
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