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Product Launch: Customer Portal

Built and designed for B2B companies - it’s a dedicated place where your customers can view tickets submitted across their organization.

Advith Chelikani
February 18, 2024

Built and designed for B2B companies - it’s a dedicated place where your customers can view tickets submitted across their organization - whether they were submitted in Slack, over email, or anywhere else!

🎨 Customize the branding and color scheme to make it feel like your own

👁️ Build trust with your customer by giving them a dedicated place to view their issues

📈 Bring it out at QBRs and on customer calls to show how many issues you’ve solved or work through open issues

Book a demo with Pylon to streamline your post sales process and unify tracking of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.

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Product Launch: Knowledge Base

Advith Chelikani
May 7, 2024
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Product Launch: Email Support

Advith Chelikani
October 18, 2023
Industry

How AI Is Transforming B2B Customer Support | Complete Guide for 2025

Pylon Team
October 17, 2025
Industry

Omnichannel Support: Best Practices, Tools, and Strategies for B2B Teams | 2025 Guide

Pylon Team
October 6, 2025
Industry

Best Zendesk Alternatives: 11 Competitors for Support Teams

Pylon Team
December 11, 2025
Releases

Product Launch: Community Support

Advith Chelikani
November 16, 2023
Releases

Product Launch: In-App Chat

Advith Chelikani
September 27, 2023
Releases

Product Launch: Custom Analytics

Advith Chelikani
June 13, 2024
Releases

AI Agents v2

Marty Kausas
June 10, 2025

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Industry

Building a Customer Support System in Slack

Pylon Team
December 15, 2025
Blog post
Industry

13 Customer Support KPIs B2B Businesses Need to Track

Yoona Kim
July 11, 2025
Blog post
Spotlights

Spotlight: Shimon Perry @ Sellics

Marty Kausas
December 10, 2024
Blog post
Industry

What to Look for in a B2B Customer Support Platform for 2026

Pylon Team
November 3, 2025
Blog post
Spotlights

Spotlight: Kateryna Shelest @ Katico

Marty Kausas
April 3, 2025
Blog post
Releases

Product Launch: Pylon x Attio Integration

Advith Chelikani
September 10, 2023
Blog post
Releases

Product Launch: Customer Portal

Advith Chelikani
February 18, 2024
Blog post
Industry

15 Best Zendesk Alternatives in 2025

Pylon Team
June 2, 2025
Blog post
Industry

Omnichannel Customer Support: Definition, Examples, & Strategy

Marty Kausas
June 30, 2025
Blog post