All Articles
Releases

Product Launch: Customer Portal

Built and designed for B2B companies - it’s a dedicated place where your customers can view tickets submitted across their organization.

Advith Chelikani
February 18, 2024

Built and designed for B2B companies - it’s a dedicated place where your customers can view tickets submitted across their organization - whether they were submitted in Slack, over email, or anywhere else!

🎨 Customize the branding and color scheme to make it feel like your own

👁️ Build trust with your customer by giving them a dedicated place to view their issues

📈 Bring it out at QBRs and on customer calls to show how many issues you’ve solved or work through open issues

Book a demo with Pylon to streamline your post sales process and unify tracking of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.

Explore more

Releases

Product Launch: Knowledge Base

Advith Chelikani
May 7, 2024
Releases

Product Launch: Email Support

Advith Chelikani
October 18, 2023
Industry

How AI Is Transforming B2B Customer Support | Complete Guide for 2025

Pylon Team
October 17, 2025
Releases

Product Launch: Community Support

Advith Chelikani
November 16, 2023
Releases

Product Launch: In-App Chat

Advith Chelikani
September 27, 2023
Industry

Best Zendesk Alternatives: 11 Competitors for Support Teams

Pylon Team
December 11, 2025
Releases

Product Launch: Custom Analytics

Advith Chelikani
June 13, 2024
Releases

Product Launch: Views

Advith Chelikani
December 8, 2023
Releases

AI Agents v2

Marty Kausas
June 10, 2025

Explore more

Industry

Best Customer Support Tools: 12 Solutions for 2026

Pylon Team
December 16, 2025
Blog post
Guides

The best auto-response sample messages for modern support

Yoona Kim
March 6, 2026
Blog post
Industry

Building better customer experiences with CX automation platforms

Pylon Team
January 13, 2026
Blog post
Team

Caleb Siu, Software Engineer

Advith Chelikani
October 21, 2024
Blog post
Industry

How to build relationships with customers for B2B growth

Dan Guo
January 29, 2026
Blog post
Industry

6 Knowledge Base Article Templates

Yoona Kim
May 16, 2025
Blog post
Spotlights

Spotlight: Shanta Bodhan @ Cornerstone

Advith Chelikani
April 15, 2025
Blog post
Reports

Turn Support Noise into Roadmap Signal: Insights from Our Product Launch Webinar

Cassie Carter
November 25, 2025
Blog post
Team

Tom Zhou, Founding Engineer

Advith Chelikani
August 8, 2023
Blog post