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Product Launch: Customer Portal

Built and designed for B2B companies - it’s a dedicated place where your customers can view tickets submitted across their organization.

Advith Chelikani
February 18, 2024

Built and designed for B2B companies - it’s a dedicated place where your customers can view tickets submitted across their organization - whether they were submitted in Slack, over email, or anywhere else!

🎨 Customize the branding and color scheme to make it feel like your own

👁️ Build trust with your customer by giving them a dedicated place to view their issues

📈 Bring it out at QBRs and on customer calls to show how many issues you’ve solved or work through open issues

Book a demo with Pylon to streamline your post sales process and unify tracking of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.

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Product Launch: Knowledge Base

Advith Chelikani
May 7, 2024
Industry

How AI Is Transforming B2B Customer Support | Complete Guide for 2025

Pylon Team
October 17, 2025
Releases

Product Launch: Email Support

Advith Chelikani
October 18, 2023
Releases

Product Launch: Custom Analytics

Advith Chelikani
June 13, 2024
Releases

AI Agents v2

Marty Kausas
June 10, 2025
Industry

Slack & Microsoft Teams Integration: A Breakdown of Options

Dan Guo
May 8, 2025
Releases

Product Launch: Community Support

Advith Chelikani
November 16, 2023
Releases

Product Launch: In-App Chat

Advith Chelikani
September 27, 2023
Releases

Product Launch: Product Ticketing

Advith Chelikani
November 29, 2023

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Guides

Customer Feedback Surveys That Gather Actionable Insights

Advith Chelikani
October 10, 2025
Blog post
Industry

Building effective customer support channels in Slack

Pylon Team
January 20, 2026
Blog post
Team

Nicole Yamashiro, Product Support Engineer

Advith Chelikani
March 24, 2025
Blog post
Guides

How AI-Powered Customer Support Reduces Response Times by 97% (Complete 2025 Guide)

Pylon Team
June 12, 2025
Blog post
Industry

10 customer support skills modern B2B teams need

Dan Guo
January 29, 2026
Blog post
Team

Alex Wu, Founding Engineer

Advith Chelikani
June 6, 2023
Blog post
Spotlights

Spotlight: Joseph Sterner @ Close

Marty Kausas
November 1, 2024
Blog post
Industry

Omnichannel Support: Best Practices, Tools, and Strategies for B2B Teams | 2025 Guide

Pylon Team
October 6, 2025
Blog post
Industry

Best Zendesk Alternatives: 11 Competitors for Support Teams

Pylon Team
December 11, 2025
Blog post