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Product Launch: Customer Portal

Built and designed for B2B companies - it’s a dedicated place where your customers can view tickets submitted across their organization.

Advith Chelikani
February 18, 2024

Built and designed for B2B companies - it’s a dedicated place where your customers can view tickets submitted across their organization - whether they were submitted in Slack, over email, or anywhere else!

🎨 Customize the branding and color scheme to make it feel like your own

👁️ Build trust with your customer by giving them a dedicated place to view their issues

📈 Bring it out at QBRs and on customer calls to show how many issues you’ve solved or work through open issues

Book a demo with Pylon to streamline your post sales process and unify tracking of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.

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Product Launch: Knowledge Base

Advith Chelikani
May 7, 2024
Releases

Product Launch: Email Support

Advith Chelikani
October 18, 2023
Industry

How AI Is Transforming B2B Customer Support | Complete Guide for 2025

Pylon Team
October 17, 2025
Industry

Omnichannel Support: Best Practices, Tools, and Strategies for B2B Teams | 2025 Guide

Pylon Team
October 6, 2025
Releases

Product Launch: In-App Chat

Advith Chelikani
September 27, 2023
Releases

Product Launch: Community Support

Advith Chelikani
November 16, 2023
Releases

Product Launch: Custom Analytics

Advith Chelikani
June 13, 2024
Releases

Product Launch: Teams & Assignments

Advith Chelikani
January 4, 2024
Releases

AI Agents v2

Marty Kausas
June 10, 2025

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Team

Anish Kachinthaya, Software Engineer

Advith Chelikani
January 27, 2025
Blog post
Guides

KPIs for Service Desks: The Executive's Guide To Measuring Performance

Yoona Kim
December 12, 2025
Blog post
Industry

Omnichannel Support: Best Practices, Tools, and Strategies for B2B Teams | 2025 Guide

Pylon Team
October 6, 2025
Blog post
Industry

Internal Knowledge Base: What It Is, How to Set It Up, & Best Practices

Donal Woods
June 25, 2025
Blog post
Industry

18 Best Customer Support Tools for Business in 2025 (Free & Paid Options)

Pylon Team
October 22, 2025
Blog post
Industry

Executive playbook: How to deliver amazing interactions with customers

Dan Guo
January 6, 2026
Blog post
Spotlights

Spotlight: Thomas Magnifico @ D-ID

Marty Kausas
March 25, 2025
Blog post
Industry

4 ways to improve support team efficiency

Dan Guo
February 20, 2026
Blog post
Guides

Customer Support on Discord: How to Set It Up, Benefits, & Drawbacks

Yoona Kim
July 10, 2025
Blog post