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Product Launch: Customer Portal

Built and designed for B2B companies - it’s a dedicated place where your customers can view tickets submitted across their organization.

Advith Chelikani
February 18, 2024

Built and designed for B2B companies - it’s a dedicated place where your customers can view tickets submitted across their organization - whether they were submitted in Slack, over email, or anywhere else!

🎨 Customize the branding and color scheme to make it feel like your own

👁️ Build trust with your customer by giving them a dedicated place to view their issues

📈 Bring it out at QBRs and on customer calls to show how many issues you’ve solved or work through open issues

Book a demo with Pylon to streamline your post sales process and unify tracking of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.

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Product Launch: Knowledge Base

Advith Chelikani
May 7, 2024
Industry

How AI Is Transforming B2B Customer Support | Complete Guide for 2025

Pylon Team
October 17, 2025
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Product Launch: Email Support

Advith Chelikani
October 18, 2023
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Product Launch: Custom Analytics

Advith Chelikani
June 13, 2024
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AI Agents v2

Marty Kausas
June 10, 2025
Industry

Slack & Microsoft Teams Integration: A Breakdown of Options

Dan Guo
May 8, 2025
Releases

Product Launch: Community Support

Advith Chelikani
November 16, 2023
Releases

Product Launch: In-App Chat

Advith Chelikani
September 27, 2023
Releases

Product Launch: Product Ticketing

Advith Chelikani
November 29, 2023

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Building better customer experiences with CX automation platforms

Pylon Team
January 13, 2026
Blog post
Guides

Beyond the Bot: A Manager’s Guide to Customer Support Automation Tools

Advith Chelikani
December 12, 2025
Blog post
Industry

HubSpot Slack Integration: How To Do It & How To Get the Most Out of It

Anna Clink
June 17, 2025
Blog post
Guides

Net promoter score (NPS): Why it matters, and how to improve it

Dan Guo
February 2, 2026
Blog post
Industry

Conversational AI Platforms: Best Solutions for Customer Support

Pylon Team
December 8, 2025
Blog post
Industry

6 best customer support chat platforms

Dan Guo
January 6, 2026
Blog post
Industry

Should You Switch from Zendesk? The Best Alternatives for 2026

Pylon Team
November 5, 2025
Blog post
Guides

SLA Best Practices: How to Set and Manage Customer Expectations

Yoona Kim
December 5, 2025
Blog post
Industry

How to get started with customer support automation

Pylon Team
January 2, 2026
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