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Product Launch: Customer Portal

Built and designed for B2B companies - it’s a dedicated place where your customers can view tickets submitted across their organization.

Advith Chelikani
February 18, 2024

Built and designed for B2B companies - it’s a dedicated place where your customers can view tickets submitted across their organization - whether they were submitted in Slack, over email, or anywhere else!

🎨 Customize the branding and color scheme to make it feel like your own

👁️ Build trust with your customer by giving them a dedicated place to view their issues

📈 Bring it out at QBRs and on customer calls to show how many issues you’ve solved or work through open issues

Book a demo with Pylon to streamline your post sales process and unify tracking of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.

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Product Launch: Knowledge Base

Advith Chelikani
May 7, 2024
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Product Launch: Email Support

Advith Chelikani
October 18, 2023
Industry

How AI Is Transforming B2B Customer Support | Complete Guide for 2025

Pylon Team
October 17, 2025
Industry

Omnichannel Support: Best Practices, Tools, and Strategies for B2B Teams | 2025 Guide

Pylon Team
October 6, 2025
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Product Launch: Community Support

Advith Chelikani
November 16, 2023
Releases

Product Launch: In-App Chat

Advith Chelikani
September 27, 2023
Releases

Product Launch: Custom Analytics

Advith Chelikani
June 13, 2024
Releases

AI Agents v2

Marty Kausas
June 10, 2025
Releases

Product Launch: Slack-Teams Bridge

Marty Kausas
November 25, 2023

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Industry

How to Choose a B2B Support Platform | Complete Guide for 2025

Pylon Team
October 10, 2025
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Industry

How AI in SaaS Is Shaping the Future of Customer Success

Advith Chelikani
November 27, 2025
Blog post
Spotlights

Spotlight: Pablo Viera @ Workiva

Robert Eng
January 7, 2025
Blog post
Team

Nicole Yamashiro, Product Support Engineer

Advith Chelikani
March 24, 2025
Blog post
Industry

B2B Customer Service Best Practices & Strategies

Franz Heller
July 23, 2025
Blog post
Spotlights

Spotlight: Angela Apinyavat @ Inscribe

Robert Eng
February 11, 2025
Blog post
Releases

Product Launch: Conversational Ticketing

Advith Chelikani
December 3, 2023
Blog post
Spotlights

Spotlight: Amber Monroe @ Paradigm Senior Services

Robert Eng
April 10, 2025
Blog post
Industry

What to Look for in a B2B Customer Support Platform for 2026

Pylon Team
November 3, 2025
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