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Product Launch: Customer Portal

Built and designed for B2B companies - it’s a dedicated place where your customers can view tickets submitted across their organization.

Advith Chelikani
February 18, 2024

Built and designed for B2B companies - it’s a dedicated place where your customers can view tickets submitted across their organization - whether they were submitted in Slack, over email, or anywhere else!

🎨 Customize the branding and color scheme to make it feel like your own

👁️ Build trust with your customer by giving them a dedicated place to view their issues

📈 Bring it out at QBRs and on customer calls to show how many issues you’ve solved or work through open issues

Book a demo with Pylon to streamline your post sales process and unify tracking of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.

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Product Launch: Knowledge Base

Advith Chelikani
May 7, 2024
Releases

Product Launch: Email Support

Advith Chelikani
October 18, 2023
Industry

How AI Is Transforming B2B Customer Support | Complete Guide for 2025

Pylon Team
October 17, 2025
Industry

Omnichannel Support: Best Practices, Tools, and Strategies for B2B Teams | 2025 Guide

Pylon Team
October 6, 2025
Releases

Product Launch: Community Support

Advith Chelikani
November 16, 2023
Releases

Product Launch: In-App Chat

Advith Chelikani
September 27, 2023
Releases

Product Launch: Custom Analytics

Advith Chelikani
June 13, 2024
Industry

Building Slack ticketing systems for scalable customer support

Pylon Team
January 7, 2026
Releases

Product Launch: Slack-Teams Bridge

Marty Kausas
November 25, 2023

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Industry

B2B Customer Health Score: Metrics and Best Practices

Dan Guo
December 15, 2025
Blog post
Industry

Mastering SaaS customer engagement: A strategic playbook

Pylon Team
December 30, 2025
Blog post
Guides

How to Provide Customer Support on Discord: Complete 2025 Guide

Pylon Team
June 16, 2025
Blog post
Team

Anna Clink, Customer Success Manager

Advith Chelikani
March 17, 2025
Blog post
Spotlights

Spotlight: Chelsea Madden @ SalesIntel.io

Marty Kausas
February 6, 2025
Blog post
Industry

Slack & Microsoft Teams Integration: A Breakdown of Options

Dan Guo
May 8, 2025
Blog post
Industry

Pylon vs Intercom: Best for Streamlining B2B Customer Support

Pylon Team
May 6, 2025
Blog post
Industry

Customer connection: Why it’s important and how to build it

Dan Guo
January 6, 2026
Blog post
Industry

Best Free Knowledge Base Software

Donal Woods
May 16, 2025
Blog post