Embedded apps allow you to show relevant internal data alongside an issue, visualized how you want.

Custom layouts is a game changer for B2B support, success, and account management teams.

Create Trigger Groups to divide triggers by category, team, or function.

With Custom Analytics, our customers can now build their own graphs and dashboards of metrics they care about 🤯

Stay up to date on the issues you are following by subscribing to Notifications for new activity on issues you care about.

A dedicated place for your team to host support content - question and answer style articles for customers, internal runbooks, and more.

We're excited to bring a more fun experience into Pylon for customer support and success teams with Dark Mode.

Now available to our Enterprise plan customers: custom roles to control what parts of Pylon users have access to!

Macros are saved canned responses and action sets to help automate common customer interactions.