We've completely rebuilt our analytics and reporting from scratch!
Co-Founder & CEO
Releases
Mar 4, 2025
Webinar
AI in Knowledge Management
Empowering Customer Support Teams of All Sizes
Learn how AI tools can streamline documentation, close knowledge gaps, and enable support agents to deliver faster, more accurate responses—all while building scalable knowledge bases that grow with your team.
RELEASES
We've completely rebuilt our analytics and reporting from scratch!
Custom layouts is a game changer for B2B support, success, and account management teams.
Create Trigger Groups to divide triggers by category, team, or function.
With Custom Analytics, our customers can now build their own graphs and dashboards of metrics they care about 🤯
Stay up to date on the issues you are following by subscribing to Notifications for new activity on issues you care about.
A dedicated place for your team to host support content - question and answer style articles for customers, internal runbooks, and more.
We're excited to bring a more fun experience into Pylon for customer support and success teams with Dark Mode.
Now available to our Enterprise plan customers: custom roles to control what parts of Pylon users have access to!
Macros are saved canned responses and action sets to help automate common customer interactions.
We've completely rebuilt our analytics and reporting from scratch!
Co-Founder & CEO
Releases
Mar 4, 2025
Webinar
AI in Knowledge Management
Empowering Customer Support Teams of All Sizes
Learn how AI tools can streamline documentation, close knowledge gaps, and enable support agents to deliver faster, more accurate responses—all while building scalable knowledge bases that grow with your team.
RELEASES
We've completely rebuilt our analytics and reporting from scratch!
Custom layouts is a game changer for B2B support, success, and account management teams.
Create Trigger Groups to divide triggers by category, team, or function.
With Custom Analytics, our customers can now build their own graphs and dashboards of metrics they care about 🤯
Stay up to date on the issues you are following by subscribing to Notifications for new activity on issues you care about.
A dedicated place for your team to host support content - question and answer style articles for customers, internal runbooks, and more.
We're excited to bring a more fun experience into Pylon for customer support and success teams with Dark Mode.
Now available to our Enterprise plan customers: custom roles to control what parts of Pylon users have access to!
Macros are saved canned responses and action sets to help automate common customer interactions.
We've completely rebuilt our analytics and reporting from scratch!
Co-Founder & CEO
Releases
Mar 4, 2025
Webinar
AI in Knowledge Management
Empowering Customer Support Teams of All Sizes
Learn how AI tools can streamline documentation, close knowledge gaps, and enable support agents to deliver faster, more accurate responses—all while building scalable knowledge bases that grow with your team.
RELEASES
We've completely rebuilt our analytics and reporting from scratch!
Mar 4, 2025
Custom layouts is a game changer for B2B support, success, and account management teams.
Jul 2, 2024
Create Trigger Groups to divide triggers by category, team, or function.
Jun 25, 2024
With Custom Analytics, our customers can now build their own graphs and dashboards of metrics they care about 🤯
Jun 13, 2024
Stay up to date on the issues you are following by subscribing to Notifications for new activity on issues you care about.
Jun 11, 2024
A dedicated place for your team to host support content - question and answer style articles for customers, internal runbooks, and more.
May 7, 2024
We're excited to bring a more fun experience into Pylon for customer support and success teams with Dark Mode.
Apr 30, 2024
Now available to our Enterprise plan customers: custom roles to control what parts of Pylon users have access to!
Apr 2, 2024
Macros are saved canned responses and action sets to help automate common customer interactions.
Mar 25, 2024
We've completely rebuilt our analytics and reporting from scratch!
Co-Founder & CEO
Releases
Mar 4, 2025
Webinar
AI in Knowledge Management
Empowering Customer Support Teams of All Sizes
Learn how AI tools can streamline documentation, close knowledge gaps, and enable support agents to deliver faster, more accurate responses—all while building scalable knowledge bases that grow with your team.
RELEASES
We've completely rebuilt our analytics and reporting from scratch!
Custom layouts is a game changer for B2B support, success, and account management teams.
Create Trigger Groups to divide triggers by category, team, or function.
With Custom Analytics, our customers can now build their own graphs and dashboards of metrics they care about 🤯
Stay up to date on the issues you are following by subscribing to Notifications for new activity on issues you care about.
A dedicated place for your team to host support content - question and answer style articles for customers, internal runbooks, and more.
We're excited to bring a more fun experience into Pylon for customer support and success teams with Dark Mode.
Now available to our Enterprise plan customers: custom roles to control what parts of Pylon users have access to!
Macros are saved canned responses and action sets to help automate common customer interactions.
Get started today
We'll walk you through how you can get started and provide recommendations on how to scale your team and setup.