All Articles
Releases

Product Launch: Dark Mode

We're excited to bring a more fun experience into Pylon for customer support and success teams with Dark Mode.

Advith Chelikani
April 30, 2024

Enterprise software doesn't have to be boring. We're excited to bring a more fun experience into Pylon for customer support and success teams with Dark Mode.

Book a demo with Pylon to streamline your post sales process and unify tracking of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.

Explore more

Releases

Product Launch: API

Advith Chelikani
January 12, 2024
Releases

Product Launch: Pylon x Attio Integration

Advith Chelikani
September 10, 2023
Releases

Product Launch: Community Support

Advith Chelikani
November 16, 2023
Releases

Product Launch: Data Warehouse Sync

Advith Chelikani
February 27, 2024
Releases

Product Launch: Custom Layouts

Advith Chelikani
July 2, 2024
Releases

Product Launch: Email Support

Advith Chelikani
October 18, 2023
Releases

Product Launch: Knowledge Base

Advith Chelikani
May 7, 2024
Releases

Product Launch: Triggers

Advith Chelikani
January 9, 2024
Releases

Product Launch: Macros

Advith Chelikani
March 25, 2024

Explore more

Spotlights

Spotlight: Shimon Perry @ Sellics

Marty Kausas
December 10, 2024
Blog post
Industry

Understanding customer knowledge bases: Definition, benefits, and best practices

Pylon Team
February 19, 2026
Blog post
Team

Wendy Vang, Founding Designer

Robert Eng
July 1, 2024
Blog post
Team

Alex Wu, Founding Engineer

Advith Chelikani
June 6, 2023
Blog post
Guides

Customer happiness: How to measure and improve B2B customer sentiment

Dan Guo
February 9, 2026
Blog post
Guides

Tips for Building Scalable Support Models That Boost Retention

Advith Chelikani
October 14, 2025
Blog post
Guides

Beyond the Bot: A Manager’s Guide to Customer Support Automation Tools

Advith Chelikani
December 12, 2025
Blog post
Industry

Building an effective customer support strategy: A playbook for B2B teams

Pylon Team
January 27, 2026
Blog post
Spotlights

Spotlight: Emre Tekoglu @ Zywave

Marty Kausas
December 3, 2024
Blog post