Long running customer issues often require engineering work to be completed before they can be solved. Pylon is introducing a new On-Hold state and tight integrations with Linear, Jira, Asana, and GitHub to power automated workflows for your post-sales team.
🎫 Easily open up pre-filled engineering issues from within Pylon or Slack that get auto tied to the the customer issue.
🚚 Customer issue moves automatically to our new On-Hold state
🔄 Receive live updates on the engineering issue from straight on the customer issue in Pylon
🔔 When the engineering issue is completed, receive an update in Pylon to close the loop with the customer.
🗒️ Surface details about the Pylon issue directly to your engineering team
Book a demo with Pylon to streamline your post sales process and unify tracking of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.
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