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Product Launch: Search

Pylon is launching search to help you find that old customer issue you were looking for!

Advith Chelikani
January 29, 2024

Pylon is launching search to help you find that old customer issue you were looking for!

🧠 New to the team? Find that old related issue to help you solve this new one

🔍 Text search over all your customer conversations to quickly find all the feedback related to that Salesforce integration you’re gearing up to build

Book a demo with Pylon to streamline your post sales process and unify tracking of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.

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Releases

Product Launch: Teams & Assignments

Advith Chelikani
January 4, 2024
Industry

How to Build a Customer Knowledge Base That Actually Works

Pylon Team
December 9, 2025
Releases

Product Launch: API

Advith Chelikani
January 12, 2024
Releases

Product Launch: Triggers

Advith Chelikani
January 9, 2024
Industry

Understanding customer knowledge bases: Definition, benefits, and best practices

Pylon Team
February 19, 2026
Releases

Product Launch: Analytics v3

Marty Kausas
March 4, 2025
Releases

Product Launch: Trigger Groups

Advith Chelikani
June 25, 2024
Releases

Product Launch: Notifications

Advith Chelikani
June 11, 2024
Releases

Product Launch: Macros

Advith Chelikani
March 25, 2024

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Guides

Help desk benefits: Why modern support teams rely on them

Dan Guo
March 2, 2026
Blog post
Industry

Best Customer Success Tools to Proactively Manage B2B Accounts in 2025

Pylon Team
November 19, 2025
Blog post
Team

Jesse Chen, Founding Engineer

Advith Chelikani
August 1, 2023
Blog post
Spotlights

Spotlight: Petro Perselis @ HackTheBox

Advith Chelikani
April 22, 2025
Blog post
Guides

Why modern teams need better customer management tools

Dan Guo
May 5, 2026
Blog post
Industry

AI Agents for Customer Support: Best Practices and Real Results

Pylon Team
November 27, 2025
Blog post
Team

Gautam Ramaswamy, Software Engineer

Advith Chelikani
October 14, 2024
Blog post
Industry

What’s B2B customer service? Definition, best practices, and examples

Dan Guo
May 16, 2025
Blog post
Guides

The Support Manager’s Guide to Knowledge Base Templates for SaaS

Dan Guo
December 5, 2025
Blog post