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Product Launch: Search

Pylon is launching search to help you find that old customer issue you were looking for!

Advith Chelikani
January 29, 2024

Pylon is launching search to help you find that old customer issue you were looking for!

🧠 New to the team? Find that old related issue to help you solve this new one

🔍 Text search over all your customer conversations to quickly find all the feedback related to that Salesforce integration you’re gearing up to build

Book a demo with Pylon to streamline your post sales process and unify tracking of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.

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Releases

Product Launch: Teams & Assignments

Advith Chelikani
January 4, 2024
Industry

How to Build a Customer Knowledge Base That Actually Works

Pylon Team
December 9, 2025
Releases

Product Launch: API

Advith Chelikani
January 12, 2024
Releases

Product Launch: Triggers

Advith Chelikani
January 9, 2024
Industry

Understanding customer knowledge bases: Definition, benefits, and best practices

Pylon Team
February 19, 2026
Releases

Product Launch: Analytics v3

Marty Kausas
March 4, 2025
Releases

Product Launch: Trigger Groups

Advith Chelikani
June 25, 2024
Releases

Product Launch: Community Support

Advith Chelikani
November 16, 2023
Releases

Product Launch: In-App Chat

Advith Chelikani
September 27, 2023

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Guides

Customer escalation management: How to handle support escalations

February 26, 2026
Blog post
Industry

Conversational Ticketing: Streamlining Personalized Support

Anna Clink
May 16, 2025
Blog post
Guides

What’s the importance of customer experience management?

Dan Guo
February 9, 2026
Blog post
Releases

Product Launch: Roles & Permissions

Advith Chelikani
April 2, 2024
Blog post
Team

Anna Clink, Customer Success Manager

Advith Chelikani
March 17, 2025
Blog post
Industry

Best customer support tools for startups in 2026

Pylon Team
January 26, 2026
Blog post
Team

Aashish Kapur, Software Engineer

Advith Chelikani
August 26, 2024
Blog post
Industry

AI help desk for scalable customer support: Features, benefits, and best practices

Pylon Team
December 22, 2025
Blog post
Industry

Omnichannel Chat: Definition, Benefits, & Best Practices

Robert Eng
June 23, 2025
Blog post