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Product Launch: Search

Pylon is launching search to help you find that old customer issue you were looking for!

Advith Chelikani
January 29, 2024

Pylon is launching search to help you find that old customer issue you were looking for!

🧠 New to the team? Find that old related issue to help you solve this new one

🔍 Text search over all your customer conversations to quickly find all the feedback related to that Salesforce integration you’re gearing up to build

Book a demo with Pylon to streamline your post sales process and unify tracking of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.

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Product Launch: Teams & Assignments

Advith Chelikani
January 4, 2024
Industry

How to Build a Customer Knowledge Base That Actually Works

Pylon Team
December 9, 2025
Releases

Product Launch: API

Advith Chelikani
January 12, 2024
Releases

Product Launch: Triggers

Advith Chelikani
January 9, 2024
Releases

Product Launch: Macros

Advith Chelikani
March 25, 2024
Releases

Product Launch: In-App Chat

Advith Chelikani
September 27, 2023
Releases

Product Launch: Notifications

Advith Chelikani
June 11, 2024
Releases

Product Launch: Analytics v3

Marty Kausas
March 4, 2025
Releases

Product Launch: Trigger Groups

Advith Chelikani
June 25, 2024

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Industry

Slack & Microsoft Teams Integration: A Breakdown of Options

Dan Guo
May 8, 2025
Blog post
Guides

Customer Feedback Surveys That Gather Actionable Insights

Advith Chelikani
October 10, 2025
Blog post
Industry

Building the Best B2B Knowledge Base: The 2025 Guide to AI-Powered Self-Service

Pylon Team
November 13, 2025
Blog post
Industry

Conversational Ticketing: Streamlining Personalized Support

Anna Clink
May 16, 2025
Blog post
Spotlights

Spotlight: Thomas Magnifico @ D-ID

Marty Kausas
March 25, 2025
Blog post
Industry

10 B2B Knowledge Base Examples (& Why You Should Set One Up)

Marty Kausas
March 28, 2025
Blog post
Industry

What is conversational AI for customer support? Everything you need to know

Pylon Team
December 18, 2025
Blog post
Spotlights

Spotlight: Jen Weaver @ Tettra

Marty Kausas
April 17, 2025
Blog post
Guides

KPIs for Service Desks: The Executive's Guide To Measuring Performance

Yoona Kim
December 12, 2025
Blog post