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Product Launch: Search

Pylon is launching search to help you find that old customer issue you were looking for!

Advith Chelikani
January 29, 2024

Pylon is launching search to help you find that old customer issue you were looking for!

🧠 New to the team? Find that old related issue to help you solve this new one

🔍 Text search over all your customer conversations to quickly find all the feedback related to that Salesforce integration you’re gearing up to build

Book a demo with Pylon to streamline your post sales process and unify tracking of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.

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Product Launch: Teams & Assignments

Advith Chelikani
January 4, 2024
Releases

Product Launch: Triggers

Advith Chelikani
January 9, 2024
Releases

Product Launch: Macros

Advith Chelikani
March 25, 2024
Industry

How to Build a Customer Knowledge Base That Actually Works

Pylon Team
December 9, 2025
Releases

Product Launch: Trigger Groups

Advith Chelikani
June 25, 2024
Releases

Product Launch: Analytics v3

Marty Kausas
March 4, 2025
Releases

Product Launch: API

Advith Chelikani
January 12, 2024
Industry

Understanding customer knowledge bases: Definition, benefits, and best practices

Pylon Team
February 19, 2026
Releases

Product Launch: In-App Chat

Advith Chelikani
September 27, 2023

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Industry

Customer success management tools: Complete buyer's guide

Pylon Team
February 20, 2026
Blog post
Industry

B2B Customer Health Score: Metrics and Best Practices

Dan Guo
December 15, 2025
Blog post
Team

Gautam Ramaswamy, Software Engineer

Advith Chelikani
October 14, 2024
Blog post
Spotlights

Spotlight: Thibaut Martin @ Smart Role

Advith Chelikani
April 1, 2025
Blog post
Industry

Best Knowledge Base Software for Support Teams in 2025

Pylon Team
October 1, 2025
Blog post
Team

Aashish Kapur, Software Engineer

Advith Chelikani
August 26, 2024
Blog post
Spotlights

Spotlight: Terrance Godfrey II @ Nooks

Marty Kausas
October 21, 2024
Blog post
Guides

Essential guide to customer complaint management for B2B support teams

Dan Guo
February 3, 2026
Blog post
Guides

How to Set Up Customer Support at Series A

Marty Kausas
November 15, 2024
Blog post