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Product Launch: Search

Pylon is launching search to help you find that old customer issue you were looking for!

Advith Chelikani
January 29, 2024

Pylon is launching search to help you find that old customer issue you were looking for!

🧠 New to the team? Find that old related issue to help you solve this new one

🔍 Text search over all your customer conversations to quickly find all the feedback related to that Salesforce integration you’re gearing up to build

Book a demo with Pylon to streamline your post sales process and unify tracking of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.

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Releases

Product Launch: Teams & Assignments

Advith Chelikani
January 4, 2024
Industry

How to Build a Customer Knowledge Base That Actually Works

Pylon Team
December 9, 2025
Releases

Product Launch: API

Advith Chelikani
January 12, 2024
Releases

Product Launch: Triggers

Advith Chelikani
January 9, 2024
Releases

Product Launch: In-App Chat

Advith Chelikani
September 27, 2023
Industry

Understanding customer knowledge bases: Definition, benefits, and best practices

Pylon Team
February 19, 2026
Releases

Product Launch: Analytics v3

Marty Kausas
March 4, 2025
Releases

Product Launch: Macros

Advith Chelikani
March 25, 2024
Releases

Product Launch: Notifications

Advith Chelikani
June 11, 2024

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Industry

How customer care vs. customer support impact company success

Dan Guo
February 2, 2026
Blog post
Spotlights

Spotlight: Jen Weaver @ Tettra

Marty Kausas
April 17, 2025
Blog post
Industry

6 Leading AI Knowledge Base Platforms Compared for 2026

Pylon Team
November 28, 2025
Blog post
Industry

The Leading Support Platform for Knowledge Bases: A Comprehensive 2025 Guide

Pylon Team
October 17, 2025
Blog post
Industry

Customer Retention Strategies and Insights To Reduce Churn

Dan Guo
November 20, 2025
Blog post
Guides

B2B customer profile examples and best practices

Dan Guo
February 9, 2026
Blog post
Industry

The Complete Guide to Scaling B2B Customer Support in Slack | 2025

Pylon Team
October 22, 2025
Blog post
Guides

How Accurate Churn Prediction Helps You Improve Retention

Dan Guo
November 20, 2025
Blog post
Guides

The Support Manager’s Guide to Knowledge Base Templates for SaaS

Dan Guo
December 5, 2025
Blog post