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Product Launch: Search
Pylon is launching search to help you find that old customer issue you were looking for!
Advith Chelikani
January 29, 2024
Pylon is launching search to help you find that old customer issue you were looking for!
🧠 New to the team? Find that old related issue to help you solve this new one
🔍 Text search over all your customer conversations to quickly find all the feedback related to that Salesforce integration you’re gearing up to build
Book a demo with Pylon to streamline your post sales process and unify tracking of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.
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How to Build a Customer Knowledge Base That Actually Works
Pylon Team
December 9, 2025
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Understanding customer knowledge bases: Definition, benefits, and best practices
Pylon Team
February 19, 2026
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How to Scale B2B Email Support: Email Ticketing Systems & Best Practices
Pylon Team
November 26, 2025
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Top 8 support automation tools to scale your team in 2026
Pylon Team
February 18, 2026
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Internal Knowledge Base: What It Is, How to Set It Up, & Best Practices
Donal Woods
June 25, 2025
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Cross-functional collaboration explained for modern support teams
Dan Guo
March 6, 2026