Meet Pylon
One platform to help you manage your Customer Operations across Slack Connect, Microsoft Teams, Email, In-App Chat, and Slack Community.
Does this sound familiar?
Does this sound familiar?
Does this sound familiar?
Does this sound familiar?
You miss customer messages because they are spread out across Slack, Teams, Email, or Community.
You copy-paste product updates into tens or hundreds of your customer channels.
You have no metrics, process, or structure, and have no way to integrate your tools.
Pylon solves these pain points and more.
Pylon solves these pain points and more.
Pylon solves these pain points and more.
Pylon solves these pain points and more.
Track and respond to all issues from one place.
Track and respond to all issues from one place.
You can view all your customer conversations in one place, leave private notes for your teammates, and reply.
You can view all your customer conversations in one place, leave private notes for your teammates, and reply.
Slack Connect
Microsoft Teams
In-App Chat
Slack Community
Ticket Forms
Slack Connect
Microsoft Teams
In-App Chat
Slack Community
Ticket Forms
Slack Connect
Microsoft Teams
In-App Chat
Slack Community
Ticket Forms
Slack Connect
Microsoft Teams
In-App Chat
Slack Community
Ticket Forms
Processes for small teams and large.
Processes for small teams and large.
Access all the functionality needed to setup scalable workflows. Add as much or as little process as makes sense for your team.
Access all the functionality needed to setup scalable workflows. Add as much or as little process as makes sense for your team.
Assign issues, set SLAs, create filtered views
Assign issues, set SLAs, create filtered views
Assign issues, set SLAs, create filtered views
Assign issues, set SLAs, create filtered views
Intuitive UX, keyboard shortcuts, and fast load times
Intuitive UX, keyboard shortcuts, and fast load times
Intuitive UX, keyboard shortcuts, and fast load times
Intuitive UX, keyboard shortcuts, and fast load times
Tags and custom fields powered by AI, collect data and group issues
Tags and custom fields powered by AI, collect data and group issues
Tags and custom fields powered by AI, collect data and group issues
Tags and custom fields powered by AI, collect data and group issues
Link customer issues with Jira/Linear/Github/Asana issues
Link customer issues with Jira/Linear/Github/Asana issues
Link customer issues with Jira/Linear/Github/Asana issues
Link customer issues with Jira/Linear/Github/Asana issues
Teams and assignment rules for on-call rotations or global hours
Automate welcome messages, provisioning channels, and more
Send broadcasts to many channels at once.
Send broadcasts to many channels at once.
Pylon allows you to bulk send messages including product updates or outage notifications to hundreds of customer Slack channels at a time.
Pylon allows you to bulk send messages including product updates or outage notifications to hundreds of customer Slack channels at a time.
Write up and format your message
Write up and format your message
Write up and format your message
Write up and format your message
Choose to send as yourself or the company
Choose to send as yourself or the company
Choose to send as yourself or the company
Choose to send as yourself or the company
Select audience based on CRM or custom field data
Track engagement data including link clicks, reactions, replies
Get data and view analytics.
Get data and view analytics.
Pylon structures all of your customer conversations so you can run reports and make data-driven decisions.
Pylon structures all of your customer conversations so you can run reports and make data-driven decisions.
View response, resolution, handle time, and more
View response, resolution, handle time, and more
View response, resolution, handle time, and more
View response, resolution, handle time, and more
Understand team workload and performance
Collect and analyze Customer Satisfaction (CSAT)
Collect and analyze Customer Satisfaction (CSAT)
Collect and analyze Customer Satisfaction (CSAT)
Collect and analyze Customer Satisfaction (CSAT)
Break down data by custom fields, tags, and CRM data
Export data via API, CSV, or connect your data warehouse
Sync activities to your CRM.
Sync activities to your CRM.
Pylon is bidirectionally integrated with your CRM. Push summarized customer conversations as activities and new chat participants as contacts. Pull arbitrary account properties to run workflow and analytics in Pylon by CRM data.
Pylon is bidirectionally integrated with your CRM. Push summarized customer conversations as activities and new chat participants as contacts. Pull arbitrary account properties to run workflow and analytics in Pylon by CRM data.
Sync chats to your CRM, attributed to the right account and rep
Sync chats to your CRM, attributed to the right account and rep
Sync chats to your CRM, attributed to the right account and rep
Sync chats to your CRM, attributed to the right account and rep
Sync new users joining your channels as contacts to your CRM
Sync new users joining your channels as contacts to your CRM
Sync new users joining your channels as contacts to your CRM
Sync new users joining your channels as contacts to your CRM
Filter issues, send broadcasts, and view analytics by CRM attributes
Create triggers and workflows.
Create triggers and workflows.
Create customized workflows to automate processes that are unique to your business and customers. Powered by custom fields, AI, and your CRM data.
Create customized workflows to automate processes that are unique to your business and customers. Powered by custom fields, AI, and your CRM data.
Set granular SLAs based on customer tier from your CRM
Set granular SLAs based on customer tier from your CRM
Set granular SLAs based on customer tier from your CRM
Set granular SLAs based on customer tier from your CRM
Send a page via. PagerDuty/Opsgenie for issues with high priority
Send a page via. PagerDuty/Opsgenie for issues with high priority
Send a page via. PagerDuty/Opsgenie for issues with high priority
Send a page via. PagerDuty/Opsgenie for issues with high priority
Auto assign security bug reports to your security team
Bump customers who haven't responded to you in a few days
And so much more…
Views
Create personal and team views based on issue, customer, or CRM data. List View and Kanban supported.
Views
Create personal and team views based on issue, customer, or CRM data. List View and Kanban supported.
Views
Create personal and team views based on issue, customer, or CRM data. List View and Kanban supported.
Views
Create personal and team views based on issue, customer, or CRM data. List View and Kanban supported.
Tags & Custom Fields
Label issues with sturctured custom fields or unstructured tags. Set them to fill automatically using AI.
Tags & Custom Fields
Label issues with sturctured custom fields or unstructured tags. Set them to fill automatically using AI.
Tags & Custom Fields
Label issues with sturctured custom fields or unstructured tags. Set them to fill automatically using AI.
Tags & Custom Fields
Label issues with sturctured custom fields or unstructured tags. Set them to fill automatically using AI.
Triggers
Automate workflows, data entry, and response actions with triggers that activate based on issue conditions.
Triggers
Automate workflows, data entry, and response actions with triggers that activate based on issue conditions.
Triggers
Automate workflows, data entry, and response actions with triggers that activate based on issue conditions.
Triggers
Automate workflows, data entry, and response actions with triggers that activate based on issue conditions.
SLAs
Setup granular SLAs for first response, replies, and resolution using custom fields as conditions.
SLAs
Setup granular SLAs for first response, replies, and resolution using custom fields as conditions.
SLAs
Setup granular SLAs for first response, replies, and resolution using custom fields as conditions.
SLAs
Setup granular SLAs for first response, replies, and resolution using custom fields as conditions.
Assignment Rules
Route requests and distribute workload among your team with assignment rules and schedules.
Assignment Rules
Route requests and distribute workload among your team with assignment rules and schedules.
Assignment Rules
Route requests and distribute workload among your team with assignment rules and schedules.
Assignment Rules
Route requests and distribute workload among your team with assignment rules and schedules.
API
Create issues programatically, fetch data for custom in-house workflows, and more.
API
Create issues programatically, fetch data for custom in-house workflows, and more.
API
Create issues programatically, fetch data for custom in-house workflows, and more.
API
Create issues programatically, fetch data for custom in-house workflows, and more.
Customer Portal
Branded portals for your customers to see issue statuses and create new issues.
Customer Portal
Branded portals for your customers to see issue statuses and create new issues.
Customer Portal
Branded portals for your customers to see issue statuses and create new issues.
Customer Portal
Branded portals for your customers to see issue statuses and create new issues.
Analytics
Get insights into support metrics, requests types, and workforce analytics.
Analytics
Get insights into support metrics, requests types, and workforce analytics.
Analytics
Get insights into support metrics, requests types, and workforce analytics.
Analytics
Get insights into support metrics, requests types, and workforce analytics.
Teams
Group users, give product visibility into feedback, security visiblity into data requests
Teams
Group users, give product visibility into feedback, security visiblity into data requests
Teams
Group users, give product visibility into feedback, security visiblity into data requests
Teams
Group users, give product visibility into feedback, security visiblity into data requests
More integrations
Slack
Teams
Email
Community
In-App Chat
Salesforce
Hubspot
Attio
Jira
Linear
Asana
Github Issues
PagerDuty
Opsgenie
API
Snowflake
Databricks
BigQuery
Slack
Teams
Email
Community
In-App Chat
Salesforce
Hubspot
Attio
Jira
Linear
Asana
Github Issues
PagerDuty
Opsgenie
API
Snowflake
Databricks
BigQuery
Slack
Teams
Email
Community
In-App Chat
Salesforce
Hubspot
Attio
Jira
Linear
Asana
Github Issues
PagerDuty
Opsgenie
API
Snowflake
Databricks
BigQuery
Slack
Teams
Email
Community
In-App Chat
Salesforce
Hubspot
Attio
Jira
Linear
Asana
Github Issues
PagerDuty
Opsgenie
API
Snowflake
Databricks
BigQuery
Get started today.
We'll walk you through how you can get started and provide recommendations on how to scale your team and setup.
Resources
© 2024 Pylon Labs, Inc. All Rights Reserved
Get started today.
We'll walk you through how you can get started and provide recommendations on how to scale your team and setup.
Resources
Get started today.
We'll walk you through how you can get started and provide recommendations on how to scale your team and setup.
Get started today.
We'll walk you through how you can get started and provide recommendations on how to scale your team and setup.
Resources