Pylon vs Zendesk
A side-by-side buyers guide.
Modern companies choose Pylon
Modern companies choose Pylon
Modern companies choose Pylon
Modern companies choose Pylon
Pylon tracks customer issues on Slack, Email, Forms, In-App Chat, Microsoft Teams, and Community.
Pylon is AI-native. AI can tag issues, update statuses, responds to customer requests, and more.
Pylon was built in this decade, and your team will notice. It's clean, fast, and has keyboard shortcuts.
Hundreds of the fastest growing companies use Pylon to manage their customers.
Comparison
High Level
Supports Modern B2B Sources
~
Supports Modern B2B Sources
~
Supports Modern B2B Sources
~
Modern UX
Modern UX
Modern UX
AI-Native
AI-Native
AI-Native
Pricing (Monthly Seat Cost)
Professional Tier
$89
$115
Professional Tier
$89
$115
Professional Tier
$89
$115
Enterprise Tier
$115
$139
Enterprise Tier
$115
$139
Enterprise Tier
$115
$139
Support Platform
Ticketing
Ticketing
Ticketing
Views
Views
Views
Support Hours
Support Hours
Support Hours
SLAs
SLAs
SLAs
Customer Portal
Customer Portal
Customer Portal
Routing and Assignment
Teams
Teams
Teams
Subteams
Subteams
Subteams
Round Robin
~
Round Robin
~
Round Robin
~
Daily Schedules
Daily Schedules
Daily Schedules
Weekly Schedules
Weekly Schedules
Weekly Schedules
Sources
Forms
Forms
Forms
Chat Widget
~
Chat Widget
~
Chat Widget
~
Slack Connect
Slack Connect
Slack Connect
Microsoft Teams
Microsoft Teams
Microsoft Teams
Slack Community
Slack Community
Slack Community
Automation
Triggers
Triggers
Triggers
Macros
Macros
Macros
AI Products
AI Custom Fields
AI Custom Fields
AI Custom Fields
AI Knowledge Base Deflection
AI Knowledge Base Deflection
AI Knowledge Base Deflection
AI Status Changes
AI Status Changes
AI Status Changes
AI Bundling
AI Bundling
AI Bundling
Data
Issue Custom Fields
Issue Custom Fields
Issue Custom Fields
Issue Tags
Issue Tags
Issue Tags
Account Custom Fields
Account Custom Fields
Account Custom Fields
Account Tags
Account Tags
Account Tags
Issue Search
Issue Search
Issue Search
Unlimited Storage
Unlimited Storage
Unlimited Storage
Analytics & Reporting
First Response Time (TTFR)
First Response Time (TTFR)
First Response Time (TTFR)
Resolution Time (TTR)
Resolution Time (TTR)
Resolution Time (TTR)
Breakdown by P50, P90, P99
Breakdown by P50, P90, P99
Breakdown by P50, P90, P99
Issue Volume
Issue Volume
Issue Volume
Breakdown by Account
Breakdown by Account
Breakdown by Account
Breakdown by CRM Data
Breakdown by CRM Data
Breakdown by CRM Data
Breakdown by Issue Data
Breakdown by Issue Data
Breakdown by Issue Data
Workforce Analytics
Workforce Analytics
Workforce Analytics
Export to CSV
Export to CSV
Export to CSV
Export to Data Warehouse
Export to Data Warehouse
Export to Data Warehouse
Integrations
Salesforce
Salesforce
Salesforce
HubSpot
HubSpot
HubSpot
Attio
Attio
Attio
Jira
Jira
Jira
Linear
~
Linear
~
Linear
~
Asana
~
Asana
~
Asana
~
GitHub Issues
~
GitHub Issues
~
GitHub Issues
~
PagerDuty
PagerDuty
PagerDuty
Opsgenie
Opsgenie
Opsgenie
Snowflake
Snowflake
Snowflake
BigQuery
BigQuery
BigQuery
Developers
External API
External API
External API
Webhooks
Webhooks
Webhooks
Security
SOC 2 Type 2
SOC 2 Type 2
SOC 2 Type 2
GDPR
GDPR
GDPR
HIPAA
HIPAA
HIPAA
ISO 27001
ISO 27001
ISO 27001
Get started today.
We'll walk you through how you can get started and provide recommendations on how to scale your team and setup.
Resources
© 2024 Pylon Labs, Inc. All Rights Reserved
Get started today.
We'll walk you through how you can get started and provide recommendations on how to scale your team and setup.
Resources
Get started today.
We'll walk you through how you can get started and provide recommendations on how to scale your team and setup.
Resources
Get started today.
We'll walk you through how you can get started and provide recommendations on how to scale your team and setup.