All Articles
Team

Charleen Wang, Software Engineer

We're excited to welcome Charleen to the Pylon team!

Advith Chelikani
March 3, 2025

Charleen Wang

✨ Software Engineer ✨

Formerly at Samsara and Arphie, Charleen will be keeping the new features and products coming at Pylon 💪

Why did you join Pylon?

I've been admiring Pylon from the sidelines this past year and seeing how much the platform has grown since then has just been super inspiring. There seems to be so much to do, so I'm really excited to join the gang and help continue the push!

Charleen's Week 1

What is your favorite hobby?

I like to pretend to be a robot! I'm on a streestyles dance team, so I spend most of my free time practicing freestyle techniques. My current focus is popping.

Explore more

Team

Aashish Kapur, Software Engineer

Advith Chelikani
August 26, 2024
Team

Bryant Lin, Software Engineer

Advith Chelikani
October 14, 2024
Team

Donal Woods, Customer Success Manager

Advith Chelikani
March 3, 2025
Team

Gautam Ramaswamy, Software Engineer

Advith Chelikani
October 14, 2024
Team

Matt Chen, Software Engineer

September 9, 2024
Team

Caleb Siu, Software Engineer

Advith Chelikani
October 21, 2024
Team

Anish Kachinthaya, Software Engineer

Advith Chelikani
January 27, 2025
Team

Yoona Kim, Founding Product Marketer

Marty Kausas
March 17, 2025
News & Updates

Pylon raises $17M Series A led by Andreessen Horowitz

Pylon Team
August 28, 2024

Explore more

Industry

What is B2B Customer Service? Definition, Best Practices, & Examples

Dan Guo
May 16, 2025
Blog post
Guides

The Support Manager’s Guide to Knowledge Base Templates for SaaS

Dan Guo
December 5, 2025
Blog post
Releases

Product Launch: Search

Advith Chelikani
January 29, 2024
Blog post
Spotlights

Spotlight: Pablo Viera @ Workiva

Robert Eng
January 7, 2025
Blog post
Industry

Best Enterprise Support Platforms: 9 Solutions for 2026

Pylon Team
December 10, 2025
Blog post
Industry

Best Customer Success Tools to Proactively Manage B2B Accounts in 2025

Pylon Team
November 19, 2025
Blog post
Guides

SLA Best Practices: How to Set and Manage Customer Expectations

Yoona Kim
December 5, 2025
Blog post
Industry

Internal Knowledge Base: What It Is, How to Set It Up, & Best Practices

Donal Woods
June 25, 2025
Blog post
Industry

13 Customer Support KPIs B2B Businesses Need to Track

Yoona Kim
July 11, 2025
Blog post