All Articles
Team

Yoona Kim, Founding Product Marketer

Welcoming Pylon's first product marketer!

Marty Kausas
March 17, 2025

Yoona Kim

✨ Founding Product Marketer ✨

Why did you join Pylon?

I joined Pylon for a lot of reasons, but the biggest one is the team dynamic. I love that the entire team is based in SF, everyone goes into the office 5x/week, and it's clear that every single person is working hard everyday. I'm also a big fan of Marty and think he's done an incredible job so far with Marketing/Growth, so I'm excited to build alongside him (and the rest of the team!) to make Pylon the next $10B company.

Yoona's Week 1

What is your favorite hobby?

I'm infamous for never having any "favorites" (I'll have a top 3 or something, never a clear favorite...), but my favorite hobby is probably golf. I'm a retired D1 golfer and have a love-hate relationship with the sport, but more of my friends have been getting into it, so it's been fun getting to play with them.

Explore more

Team

Nicole Yamashiro, Product Support Engineer

Advith Chelikani
March 24, 2025
Team

Jon Clark, Product Support Engineer

Advith Chelikani
October 14, 2024
Team

Ben Stone, Founding Product Designer

Robert Eng
February 19, 2025
Team

Anish Kachinthaya, Software Engineer

Advith Chelikani
January 27, 2025
Team

Bryant Lin, Software Engineer

Advith Chelikani
October 14, 2024
Team

Donal Woods, Customer Success Manager

Advith Chelikani
March 3, 2025
Team

Oliver Ruebener, Product Designer

Robert Eng
March 5, 2025
Team

Mana Anvar, Founding Account Executive

Marty Kausas
January 13, 2025
Team

Anna Clink, Customer Success Manager

Advith Chelikani
March 17, 2025

Explore more

Industry

6 Knowledge Base Article Templates

Yoona Kim
May 16, 2025
Blog post
Industry

The Complete Guide to Scaling B2B Customer Support in Slack | 2025

Pylon Team
October 22, 2025
Blog post
Guides

How AI-Powered Customer Support Reduces Response Times by 97% (Complete 2025 Guide)

Pylon Team
June 12, 2025
Blog post
Industry

6 Leading AI Knowledge Base Platforms Compared for 2026

Pylon Team
November 28, 2025
Blog post
Spotlights

Spotlight: Petro Perselis @ HackTheBox

Advith Chelikani
April 22, 2025
Blog post
Industry

Pylon vs Intercom: Best for Streamlining B2B Customer Support

Pylon Team
May 6, 2025
Blog post
Guides

SLA Best Practices: How to Set and Manage Customer Expectations

Yoona Kim
December 5, 2025
Blog post
Spotlights

Spotlight: Chelsea Madden @ SalesIntel.io

Marty Kausas
February 6, 2025
Blog post
Industry

Top Zendesk Alternatives with Modern User Experience | 2025 Guide

Pylon Team
October 3, 2025
Blog post