AI Assistants

Every ticket starts one step ahead

Bring context, content, and next steps into one place.

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Issue Copilot

Resolve issues efficiently

AI suggests resources and handles the writing so you can focus on solving problems.

AI Issue Suggestions: Surfaces  helpful resources, related issues, or documentation
Message Copilot: Drafts replies, revises tone, and auto-translates messages
Issue Summaries: Creates concise overviews to speed up handoffs and reviews
Issue Auto-translation: Automatically translates inbound and outbound messages
Ask AI

Instantly find what you need

Get answers and context without switching between tools and tabs.

Ask AI: Search across docs, past tickets, and customer data to answer questions instantly
Ask AI Issue: Pulls relevant history and context into view to resolve a specific issue faster
Workflow automation

Skip the repetitive stuff

Let AI handle the data entry and categorization.

AI Autofill: Fills in custom fields like product, priority, or issue type based on conversation content
AI Trigger Conditions: Use AI conditions to intelligently categorize and route issues

Learn from the best

90%

decrease in First Response Time, from 35 minutes to > 3.5 minutes

How Sardine Replaced Zendesk in 5 Days and Supercharged Support

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90%

decrease in First Response Time, from 35 minutes to > 3.5 minutes

How Sardine Replaced Zendesk in 5 Days and Supercharged Support

Learn More
Open Case Study
50%

of eligible support inquiries resolved without human intervention

How AssemblyAI Scaled 24/7 Support with AI Agents and Runbooks

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50%

of eligible support inquiries resolved without human intervention

How AssemblyAI Scaled 24/7 Support with AI Agents and Runbooks

Learn More
Open Case Study
3.5 mins

First Response Time decreased from 50 minutes to 3.5 minutes

How Coalesce Transformed Account Management with AI-Powered Summaries

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3.5 mins

First Response Time decreased from 50 minutes to 3.5 minutes

How Coalesce Transformed Account Management with AI-Powered Summaries

Learn More
Open Case Study

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See how Pylon cuts the busywork and brings your support teams into one place.