AI Agents

AI isn’t magic. It’s process.

How efficient teams route tickets, retrieve data, and move faster.

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How it works

Build

Create AI Agents

Train it to deflect questions and follow Runbooks.

Set the tone and personality for customer interactions
Upload docs, files, and knowledge base articles
Turn your current workflows into automated Runbooks, a structured list of actions
Define greeting, resolution, and escalation flows
Test

See how it performs

Test your Agents and Runbooks before customers see it

Deploy your agent on sample questions or custom scenarios
Create test cases based on past issues to validate performance
Test individual Runbooks to catch any issues
Deploy

Launch with confidence

Choose what your Agents handle

Manually assign tickets on specific issues
Create triggers to automatically route certain types of issues
Define escalation flows to hand off complex cases to human agents
Monitor & Iterate

Measure performance

Track and improve your Agents and Runbooks over time

See how your agent handled each issue and where it can improve
Monitor analytics like response rate, resolution rate, and more
Refine Runbooks based on past results

Learn from the best

90%

decrease in First Response Time, from 35 minutes to > 3.5 minutes

How Sardine Replaced Zendesk in 5 Days and Supercharged Support

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90%

decrease in First Response Time, from 35 minutes to > 3.5 minutes

How Sardine Replaced Zendesk in 5 Days and Supercharged Support

Learn More
Open Case Study
50%

of eligible support inquiries resolved without human intervention

How AssemblyAI Scaled 24/7 Support with AI Agents and Runbooks

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50%

of eligible support inquiries resolved without human intervention

How AssemblyAI Scaled 24/7 Support with AI Agents and Runbooks

Learn More
Open Case Study
3.5 mins

First Response Time decreased from 50 minutes to 3.5 minutes

How Coalesce Transformed Account Management with AI-Powered Summaries

Learn More
3.5 mins

First Response Time decreased from 50 minutes to 3.5 minutes

How Coalesce Transformed Account Management with AI-Powered Summaries

Learn More
Open Case Study

Want faster, smarter customer support?

See how Pylon cuts the busywork and brings your support teams into one place.