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News & Updates
Announcing our $31M Series B
tl;dr: We've raised $31M in Series B funding co-led by a16z and Bain Capital Ventures, bringing our total funding to $51M. With 750+ customers and 2 years of 5x+ YoY revenue growth, we're scaling our vision to become the first AI-powered operating system for B2B support.
Pylon Team
August 19, 2025
How to Provide Customer Support on Discord: Complete 2025 Guide
Yoona Kim
August 15, 2025
Guides
Top 7 Slack Integrations for Customer Support in 2025: Pros, Cons, and Costs Comparison
Robert Eng
August 13, 2025
Industry
14 Best Zendesk Alternatives & Competitors
Advith Chelikani
August 8, 2025
Industry
Using Microsoft Teams For Customer Support: The Complete 2025 Guide
Dan Guo
August 7, 2025
Guides
The Leading Support Platform for Knowledge Bases: A Comprehensive 2025 Guide
Dan Guo
August 7, 2025
Industry
How to Turn Slack into a Ticketing System: A Complete Guide for 2025
Dan Guo
August 6, 2025
Guides
How B2B Companies Scale Support Operations Using Slack: Complete Platform Guide 2025
Marty Kausas
August 1, 2025
Industry
How AI-Powered Customer Support Reduces Response Times by 97% (Complete 2025 Guide)
Robert Eng
July 25, 2025
Guides
B2B Customer Service Best Practices & Strategies
Franz Heller
July 23, 2025
Industry
Service Level Agreements in Pylon: Managing Customer Response and Resolution Times
Marty Kausas
July 21, 2025
Guides
13 Customer Support KPIs B2B Businesses Need to Track
Yoona Kim
July 11, 2025
Industry
Customer Support on Discord: How to Set It Up, Benefits, & Drawbacks
Yoona Kim
July 10, 2025
Guides
How to Setup a Shared Inbox in Gmail (All Methods)
Franz Heller
July 7, 2025
Industry
What is a Shared Inbox? Compare Shared Inbox Software Tools
Franz Heller
July 2, 2025
Industry
Omnichannel Customer Support: Definition, Examples, & Strategy
Marty Kausas
June 30, 2025
Industry
Best Practices for an Impactful Customer Success Strategy
Donal Woods
June 25, 2025
Guides
Internal Knowledge Base: What It Is, How to Set It Up, & Best Practices
Donal Woods
June 25, 2025
Industry
Key Features of Pylon's AI Knowledge Base Software
Marty Kausas
June 24, 2025
Industry
Best SaaS Help Desk Software & Ticketing Systems
Donal Woods
June 23, 2025
Industry
Omnichannel Chat: Definition, Benefits, & Best Practices
Robert Eng
June 23, 2025
Industry
Knowledge Base Articles: What They Are & How to Make Them Effective
Dan Guo
June 20, 2025
Industry
How to Integrate Slack with Email to Improve Team Responsiveness
Donal Woods
June 19, 2025
Industry
HubSpot Slack Integration: How To Do It & How To Get the Most Out of It
Anna Clink
June 17, 2025
Industry
The Practical Guide to Omnichannel B2B Support That Actually Works
Marty Kausas
June 12, 2025
Industry
What Are the Best Customer Support Tools for Businesses in 2025? Top 10 Platforms Compared
Anna Clink
June 11, 2025
Guides
How AI Transforms Slack Support: Automating Responses and Intelligent Issue Triage
Dan Guo
June 3, 2025
Industry
SaaS Customer Support: What It Is & Best Practices
Robert Eng
May 22, 2025
Industry
Why Multi-Channel B2B Support Software Outperforms Legacy Tools
Advith Chelikani
May 19, 2025
Industry
Beyond Support Tickets: The Complete Guide to Customer Success Platforms
Anna Clink
May 16, 2025
Industry
Conversational Ticketing: Streamlining Personalized Support
Anna Clink
May 16, 2025
Industry
What is B2B Customer Service? Definition, Best Practices, & Examples
Dan Guo
May 16, 2025
Industry
Connecting Your CRM & Help Desk with Pylon (Plus Other Options)
Anna Clink
May 11, 2025
Industry
Slack & Microsoft Teams Integration: A Breakdown of Options
Dan Guo
May 8, 2025
Industry
Pylon vs Intercom: Best for Streamlining B2B Customer Support
Donal Woods
May 6, 2025
Industry
17 Best Customer Support Tools for Business in 2025 (Free & Paid Options)
Marty Kausas
May 1, 2025
Industry
Spotlight: Amber Monroe @ Paradigm Senior Services
Robert Eng
April 10, 2025
Spotlights
Spotlight: Daryl Jason Lazaro @ Salesbricks
Advith Chelikani
April 8, 2025
Spotlights
10 B2B Knowledge Base Examples (& Why You Should Set One Up)
Marty Kausas
March 28, 2025
Industry
Spotlight: Marc-Olivier Meunier @ Bonne idée
Marty Kausas
March 11, 2025
Spotlights
Spotlight: Kai Moon @ Complete (YC W22)
Advith Chelikani
February 25, 2025
Spotlights
Spotlight: Hayden Michael Alvey @ Accounting Seed
Marty Kausas
January 21, 2025
Spotlights
Spotlight: Jessica Herbert @ Canvas Medical
Marty Kausas
January 15, 2025
Spotlights
Spotlight: Edward Ward @ Delivery Solutions
Marty Kausas
December 5, 2024
Spotlights
Spotlight: Austin Rutherford @ ScyllaDB
Advith Chelikani
November 12, 2024
Spotlights
