Discover the leading support platforms for knowledge bases in 2025, featuring top-rated tools like Pylon, comparison tables, AI features, and expert insights for B2B support teams.

Learn how B2B companies are scaling customer support over Slack. The complete guide to Slack-based support tools in 2025.

Discover the top 15 Zendesk alternatives in 2025. Compare pricing, G2 ratings, and features of leading customer support platforms including Pylon, HubSpot, Zoho Desk, and more.

We go over the best knowledge base software, including features of each, biggest drawbacks, and pricing. Plus, learn what to look for when choosing.

See best practices for B2B customer service, including key channels, metrics to track, & more.

Learn what customer support KPIs your B2B business needs to track to ensure success.

Definitive guide on how AI can transform Slack-based support by automating up to 80% of routine interactions, providing instant responses, and intelligently triaging complex issues to human agents while maintaining quality and efficiency.

This comprehensive guide explains how Customer Success Platforms (CSPs) go beyond traditional ticketing systems by unifying customer data, automating workflows, and enabling proactive support for B2B companies.

Multi-channel support software enables B2B companies to consolidate customer communications from Slack, MS Teams, email, chat, social media, and phone into unified platforms, delivering faster response times, higher CSAT scores, and reduced operational costs.