Compare Pylon with Front
Pylon's lets you support customers on modern support channels like
Slack, Teams, &Live Chat. See why we're the best support tool for B2B companies.
Why are teams switching to Pylon?
More Modern Channels
Manage all your support tickets in one place.
Email, Tickets, Chat, Slack, Teams, and more.
AI Magic
AI can automate categorizing issues, surfacing knowledge gaps, writing articles, and much more.
In-App Chat
Our In-App Chat works like Intercom, and has even more features like connecting with your KB.
Key Features
Ticket Forms, Email
Traditional CRM Integrations - Hubspot, Salesforce, etc
Built for B2B
Slack Connect, Microsoft Teams
Modern Chat Widget
Clean Reporting
AI Knowledge Gaps
AI Custom Fields
Full AI Article Generation
Similar Article Detection
The next generation runs on Pylon
"The best Support tool for modern B2B SaaS."
Pylon has built a tool that is far ahead of its competitors. We were using one of the competing products earlier, and we heard from our customers how cool Pylon was in helping them scale support...
"Efficient & Comprehensive B2B Support"
Pylon is a robust, ticketing system. It's easy to navigate and helps our support team manage inquiries efficiently, features, such as auto-assigning tickets and triggers for priority issues, have been a massive time-saver...
"We love Pylon!"
It feels way more modern than tools I’ve used in the past like Zendesk and Intercom.
FAQs
Yes. You need the core Platform to access other Pylon products.
Yes, they are all separate products to solve different use cases. Each replaces a different product you'd otherwise have to buy separately.
Yes, on the professional and enterprise tiers.
We aim to innovate on product, not pricing and therefore are typically cheaper than buying multiple other products that we consolidate.
Yes. We require a minimum of 3 seats for starter and professional and 7 seats for enterprise.