AI Knowledge Management

Help centers that write themselves

Let AI uncover gaps, draft articles, and keep your content up-to-date.

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How it works

1.

Identify knowledge gaps

AI automatically groups common topics and compares them to your existing knowledge base.

2.

Generate articles with AI

Turn past answers into articles using pre-defined templates.

3.

Detect similar content

AI flags duplicate articles across your Knowledge Base and external sources.

4.

Iterate copy with Copilot

Prompt Copilot to edit or rewrite article content.

5.

Auto-translate to 50+ languages

Translate articles into any language with AI.

Learn from the best

90%

decrease in First Response Time, from 35 minutes to > 3.5 minutes

How Sardine Replaced Zendesk in 5 Days and Supercharged Support

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90%

decrease in First Response Time, from 35 minutes to > 3.5 minutes

How Sardine Replaced Zendesk in 5 Days and Supercharged Support

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Open Case Study
50%

of eligible support inquiries resolved without human intervention

How AssemblyAI Scaled 24/7 Support with AI Agents and Runbooks

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50%

of eligible support inquiries resolved without human intervention

How AssemblyAI Scaled 24/7 Support with AI Agents and Runbooks

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Open Case Study
3.5 mins

First Response Time decreased from 50 minutes to 3.5 minutes

How Coalesce Transformed Account Management with AI-Powered Summaries

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3.5 mins

First Response Time decreased from 50 minutes to 3.5 minutes

How Coalesce Transformed Account Management with AI-Powered Summaries

Learn More
Open Case Study