All Articles
Releases

Product Launch: Trigger Groups

Create Trigger Groups to divide triggers by category, team, or function.

Advith Chelikani
June 25, 2024

At the core of Pylon is our workflow engine to help you automate business processes across support, customer success, and more.

Today we're launching a major enhancement for our trigger power users to help better organize your workflows and automations. Create Trigger Groups to divide triggers by category, team, or function. Easily manage and understand how hundreds of triggers work together!

Book a demo with Pylon for a modern support system to streamline your post sales process and unify tracking and solving of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.

Explore more

Releases

Product Launch: Views

Advith Chelikani
December 8, 2023
Releases

Product Launch: Triggers

Advith Chelikani
January 9, 2024
Releases

Product Launch: Search

Advith Chelikani
January 29, 2024
Releases

Product Launch: Macros

Advith Chelikani
March 25, 2024
Releases

Product Launch: API

Advith Chelikani
January 12, 2024
Guides

How to create the best FAQ pages for your customers

Advith Chelikani
January 8, 2026
Reports

Turn Support Noise into Roadmap Signal: Insights from Our Product Launch Webinar

Cassie Carter
November 25, 2025
Releases

Product Launch: Notifications

Advith Chelikani
June 11, 2024
Releases

Product Launch: In-App Chat

Advith Chelikani
September 27, 2023

Explore more

Industry

SaaS Customer Support: What It Is & Best Practices

Robert Eng
May 22, 2025
Blog post
Industry

6 Leading AI Knowledge Base Platforms Compared for 2026

Pylon Team
November 28, 2025
Blog post
Team

Mei Mei, Operations Manager

Marty Kausas
July 15, 2024
Blog post
Releases

Product Launch: Dark Mode

Advith Chelikani
April 30, 2024
Blog post
Industry

8 best multilingual support platforms for 2026

Pylon Team
January 5, 2026
Blog post
Industry

Best CSM tools: 15 platforms compared for 2026

Pylon Team
December 24, 2025
Blog post
Guides

Principles and Strategies for Effective Customer Support

Dan Guo
November 7, 2025
Blog post
Industry

The Practical Guide to Omnichannel B2B Support That Actually Works

Pylon Team
June 1, 2025
Blog post
Releases

Product Launch: Macros

Advith Chelikani
March 25, 2024
Blog post