All Articles
Releases

Product Launch: Trigger Groups

Create Trigger Groups to divide triggers by category, team, or function.

Advith Chelikani
June 25, 2024

At the core of Pylon is our workflow engine to help you automate business processes across support, customer success, and more.

Today we're launching a major enhancement for our trigger power users to help better organize your workflows and automations. Create Trigger Groups to divide triggers by category, team, or function. Easily manage and understand how hundreds of triggers work together!

Book a demo with Pylon for a modern support system to streamline your post sales process and unify tracking and solving of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.

Explore more

Releases

Product Launch: Views

Advith Chelikani
December 8, 2023
Releases

Product Launch: Triggers

Advith Chelikani
January 9, 2024
Releases

Product Launch: Macros

Advith Chelikani
March 25, 2024
Guides

How to create the best FAQ pages for your customers

Advith Chelikani
January 8, 2026
Releases

Product Launch: Search

Advith Chelikani
January 29, 2024
Releases

Product Launch: Customer Portal

Advith Chelikani
February 18, 2024
Reports

Turn Support Noise into Roadmap Signal: Insights from Our Product Launch Webinar

Cassie Carter
November 25, 2025
Releases

Introducing Product Intelligence

Advith Chelikani
November 12, 2025
Guides

How to Create FAQ Pages for Customers: A Guide for Startups

Dan Guo
December 8, 2025

Explore more

Industry

How to Create a SaaS Knowledge Base

Robert Eng
June 16, 2025
Blog post
Guides

Customer Lifecycles: A Guide to Customer Journeys for Sustainable Growth

Dan Guo
November 20, 2025
Blog post
Industry

Choosing Helpdesk Software: A 2026 Buyer's Guide for Support Leaders

Pylon Team
December 1, 2025
Blog post
Industry

How to get started with customer support automation

Pylon Team
January 2, 2026
Blog post
Industry

Omnichannel Customer Support: Definition, Examples, & Strategy

Marty Kausas
June 30, 2025
Blog post
Industry

10 customer support skills modern B2B teams need

Dan Guo
January 29, 2026
Blog post
Industry

What is a Shared Inbox? Compare Shared Inbox Software Tools

Franz Heller
July 2, 2025
Blog post
Industry

What’s Customer Retention? Key Benefits for Your Company

Dan Guo
November 20, 2025
Blog post
Industry

The 6 best ticketing systems for startups

Dan Guo
January 6, 2026
Blog post