Customer Stories
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3.5 mins
First Response Time decreased from 50 minutes to 3.5 minutes
How Coalesce Transformed Account Management with AI-Powered Summaries
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3.5 mins
First Response Time decreased from 50 minutes to 3.5 minutes
How Coalesce Transformed Account Management with AI-Powered Summaries
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50%
of eligible support inquiries resolved without human intervention
How AssemblyAI Scaled 24/7 Support with AI Agents and Runbooks
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50%
of eligible support inquiries resolved without human intervention
How AssemblyAI Scaled 24/7 Support with AI Agents and Runbooks
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90%
decrease in First Response Time, from 35 minutes to > 3.5 minutes
How Sardine Replaced Zendesk in 5 Days and Supercharged Support
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90%
decrease in First Response Time, from 35 minutes to > 3.5 minutes
How Sardine Replaced Zendesk in 5 Days and Supercharged Support
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Lightdash Unified Support Across Slack Connect, Community, Email, and Chat
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Lightdash Unified Support Across Slack Connect, Community, Email, and Chat
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Vellum Unifies Support Across Slack Connect and In-App Chat
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Vellum Unifies Support Across Slack Connect and In-App Chat
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How OneSchema Scales Slack and Microsoft Teams Support
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How OneSchema Scales Slack and Microsoft Teams Support
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Replo's Journey from Zendesk to Pylon
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Replo's Journey from Zendesk to Pylon
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How Hightouch Scaled to over 300+ Customer Slack Channels
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How Hightouch Scaled to over 300+ Customer Slack Channels
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Why Rootly partnered with Pylon over Freshdesk & Zendesk
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Why Rootly partnered with Pylon over Freshdesk & Zendesk
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Why Material chose Pylon over Zendesk
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Why Material chose Pylon over Zendesk
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