Transparent and fair pricing that grows with you
Grow faster and consolidate products.
Starter
Setup basic support.
$59 per seat/mo
Billed annually
3 seat minimum
Key Features
Support Inbox
Email
Chat widget
Ticket Forms
Knowledge Base
Professional
Scale your support.
$89 per seat/mo
Billed annually
3 seat minimum
Every starter feature, plus
Slack Connector
Broadcasts
Integrations
Automations
Analytics
API
Most Popular
Enterprise
Offer premium support.
$139 per seat/mo
Billed annually
7 seat minimum
Every professional feature, plus
Microsoft Teams Connector
Customer Portal
Custom Reporting
Data Warehouse
RBAC
MSA
Trusted by the next generation
Channels
Email
Chat Widget
Ticket Forms
Proactive Tickets
Tickets via API
Slack Connect
Slack Community
Internal Slack Channel
Discord
Microsoft Teams
Customer Portal
Routing
Support Hours
Teams
Subteams
Online / Offline Agents
Active Status
Agent Experience
Customizable Notifications (In-App, Slack, Email)
Live Collaboration & Presence
Keyboard Shortcuts
Command + K
Light & Dark Mode
Ticketing
Internal Notes
Custom Views
Custom Statuses
List Views
Kanban
View Visibility (Personal, Team)
Snoozing
Tags
Knowledge Base
Articles
Collections
WYSIWYG Editor
Drafts
Live Collaboration
Commenting
Templates
Version History & Rollback
Visibility (Public, Internal, Customers, Agents Only)
Custom Domain
Custom Authentication
Multiple Knowledge Bases
Integrations
Product Ticketing (Linear, Jira, Asana, GitHub Issues)
Call Recorders (Fireflies, Gong, Grain, Fathom)
CRM (Salesforce, HubSpot, Attio, Pipedrive)
Alerting (PagerDuty, OpsGenie)
Calendar (Google Calendar, Outlook)
Incident Management (Incident.io, Rootly)
Analytics & Reporting
Prebuilt Dashboards
SLA Reports
CSAT Reports
Workforce Reports
Custom Dashboards
Issue Categorization
Issue Fields
Issue Tags
Issue Status
Field Ordering
Required Fields
Conditional Fields
Team Collaboration
Live Collaboration & Presence
Internal Threads (Slack, Email)
External Threads (Email)
Viewer Seats
Automations
Triggers
Macros
SLAs
CSAT
Developer
API
Webhooks
iframe Embeds
Custom Apps
Security & Compliance
SOC 2 Type 2
GDPR
ISO 27001
User Management
Custom Roles
HIPAA / BAA
Message Redaction
Security Review
Support
Support Channels
Chat/Email
Slack Support
Slack Support
Onboarding
Dedicated CSM
Priority Support SLAs
Customer Portal Access
Base
For smaller teams.
Free
Key Features
Account Lists
Default notebooks
Formulas
Ask AI (limited)
Premium
For scalably monitoring customer health and context.
$6 per account/mo*
Billed annually
Every base feature, plus
Playbooks
Unlimited Ask AI
Customer Health & Churn Risk
AI Fields
Custom Notebooks
Most Popular
* Account cost subject to decrease with higher volume
Trusted by the next generation
Features
Account Lists
Account Views
Call Recording Integrations
Activity Log
Custom Activities
Default AI Notebook
Account Highlights
Bidirectional CRM Sync
Calendar Integration
Custom Fields & Tags
Omnichannel Surveys (NPS, CES)
Tasks
Ask AI
Up to 5 queries/users/month
Formulas
Up to 2 Formulas
AI Formulas
Up to 1 AI Formulas
Projects
Up to 20 projects
Project Templates
Up to 1 template
AI Call Followups
Up to 10 calls/week
Custom AI Notebooks
AI Agents
Autonomous AI that helps with ticket routing, pre-work, and resolution.
Starts at
$100 per mo*
Billed annually
Key Features
Training Data
Runbooks
Test Playground
Agent Analytics
Agent Workflows (Assignment, Escalations, Resolution)
AI Assistants
Accelerate your support with intelligent tools.
$50 per seat/mo
Billed annually
Key Features
Knowledge Gap Detection
AI Fields
AI Article Detection
Similar Article Detection
Ask AI
AI Issue Summaries
Issue Copilot
Article Copilot
Live Translation
AI Routing
Trusted by the next generation
Starter
Setup basic support.
$70 per seat/mo
Billed annually
3 seat minimum
Key Features
Support Inbox
Email
Chat widget
Ticket Forms
Knowledge Base
Professional
Scale your support.
$118 per seat/mo
Billed annually
3 seat minimum
Every starter feature, plus
Slack Connector
Broadcasts
Integrations
Automations
Analytics
API
Most Popular
Enterprise
Offer premium support.
Yearly only
Billed annually
7 seat minimum
Every professional feature, plus
Microsoft Teams Connector
Customer Portal
Custom Reporting
Data Warehouse
RBAC
MSA
Trusted by the next generation
Channels
Email
Chat Widget
Ticket Forms
Proactive Tickets
Tickets via API
Slack Connect
Slack Community
Internal Slack Channel
Discord
Microsoft Teams
Customer Portal
Routing
Support Hours
Teams
Subteams
Online / Offline Agents
AI Routing
Active Status
Agent Experience
Customizable Notifications (In-App, Slack, Email)
Live Collaboration & Presence
Keyboard Shortcuts
Command + K
Light & Dark Mode
Ticketing
Internal Notes
Custom Views
Custom Statuses
List Views
Kanban
View Visibility (Personal, Team)
Snoozing
Tags
Knowledge Base
Articles
Collections
WYSIWYG Editor
Drafts
Live Collaboration
Commenting
Templates
Version History & Rollback
Visibility (Public, Internal, Customers, Agents Only)
Custom Domain
Custom Authentication
Multiple Knowledge Bases
Integrations
Product Ticketing (Linear, Jira, Asana, GitHub Issues)
Call Recorders (Fireflies, Gong, Grain, Fathom)
CRM (Salesforce, HubSpot, Attio, Pipedrive)
Alerting (PagerDuty, OpsGenie)
Calendar (Google Calendar, Outlook)
Incident Management (Incident.io, Rootly)
Analytics & Reporting
Prebuilt Dashboards
SLA Reports
CSAT Reports
Workforce Reports
Custom Dashboards
Issue Categorization
Issue Fields
Issue Tags
Issue Status
Field Ordering
Required Fields
Conditional Fields
Team Collaboration
Live Collaboration & Presence
Internal Threads (Slack, Email)
External Threads (Email)
Viewer Seats
Automations
Triggers
Macros
SLAs
CSAT
Developer
API
Webhooks
iframe Embeds
Custom Apps
Security & Compliance
SOC 2 Type 2
GDPR
ISO 27001
User Management
Custom Roles
HIPAA / BAA
Message Redaction
Security Review
Support
Support Channels
Chat/Email
Slack Support
Slack Support
Onboarding
Dedicated CSM
Priority Support SLAs
Customer Portal Access
Base
For smaller teams.
Free
Key Features
Account Lists
Default notebooks
Formulas
Ask AI (limited)
Premium
For scalably monitoring customer health and context.
$8 per account/mo*
Billed annually
Every base feature, plus
Playbooks
Unlimited Ask AI
Customer Health & Churn Risk
AI Fields
Custom Notebooks
Most Popular
* Account cost subject to decrease with higher volume
Trusted by the next generation
Features
Account Lists
Account Views
Call Recording Integrations
Activity Log
Custom Activities
Default AI Notebook
Account Highlights
Bidirectional CRM Sync
Calendar Integration
Custom Fields & Tags
Omnichannel Surveys (NPS, CES)
Tasks
Ask AI
Up to 5 queries/users/month
Formulas
Up to 2 Formulas
AI Formulas
Up to 1 AI Formulas
Projects
Up to 20 projects
Project Templates
Up to 1 template
AI Call Followups
Up to 10 calls/week
Custom AI Notebooks
AI Agents
Autonomous AI that helps with ticket routing, pre-work, and resolution.
$0.60 per ticket/mo*
Billed annually
Key Features
Training Data
Runbooks
Test Playground
Agent Analytics
Agent Workflows (Assignment, Escalations, Resolution)
* Starts at $100 per month, billed annually
AI Assistants
Accelerate your support with intelligent tools.
$60 per seat/mo
Billed annually
Every base feature, plus
Knowledge Gap Detection
AI Fields
AI Article Detection
Similar Article Detection
Ask AI
AI Issue Summaries
Issue Copilot
Article Copilot
Live Translation
AI Routing
Trusted by the next generation
FAQs
Are platform seats required?
Yes. You need the core Platform to access other Pylon products.
Do I need to buy Seats, Account Intelligence, and AI separately?
Yes, they are all separate products to solve different use cases. Each replaces a different product you'd otherwise have to buy separately.
Do you support viewer-only seats?
Yes, on the professional and enterprise tiers.
How does your pricing compare to other platforms?
We aim to innovate on product, not pricing and therefore are typically cheaper than buying multiple other products that we consolidate.
Are there seat minimums?
Yes. We require a minimum of 3 seats for starter and professional and 7 seats for enterprise.