External ticketing system purpose built for Slack
External ticketing system purpose built for Slack
Connect Pylon with Slack to automatically track your customer conversations on Slack. Easily manage all of your customer Slack channels in one kanban board
Connect Pylon with Slack to automatically track your customer conversations on Slack. Easily manage all of your customer Slack channels in one kanban board
Book a demo
Book a demo
Hundreds of the fastest growing companies use Pylon.
Trusted by the next generation
Trusted by the next generation
Speed up Slack response times with Pylon
Conversational
Conversational
Conversational
Create tickets from Slack threads, Slack communities, and emails automatically.
Create tickets from Slack threads, Slack communities, and emails automatically.
Create tickets from Slack threads, Slack communities, and emails automatically.
AI-First
AI-First
AI-First
Have AI group Slack messages into tickets as well as track ticket progress
Have AI group Slack messages into tickets as well as track ticket progress
Have AI group Slack messages into tickets as well as track ticket progress
Customizable
Customizable
Customizable
Integrate with internal tools like Linear, Pagerduty, CRMs & more.
Integrate with internal tools like Linear, Pagerduty, CRMs & more.
Integrate with internal tools like Linear, Pagerduty, CRMs & more.
Manage Every Slack Message
Manage Every Slack Message
Pylon can track customer messages across multiple Slack workspaces and hundreds of channels.
Pylon can track customer messages across multiple Slack workspaces and hundreds of channels.
Just connect each workspace within the Pylon dashboard and enable Pylon in the channels you would like it to have visibility.
Just connect each workspace within the Pylon dashboard and enable Pylon in the channels you would like it to have visibility.
If you have a Slack Community, Pylon can track user questions from there!
If you have a Slack Community, Pylon can track user questions from there!
Advanced Slack Analytics
Advanced Slack Analytics
Advanced Slack Analytics
See how your Slack Support is doing with all the dashboards you might want.
Measure your Slack KPI's like First Response Time (FRT) and Time to Resolution (TTR)
See how your Slack Support is doing with
all the dashboards you might want.
Measure your Slack KPI's like First Response Time (FRT)
and Time to Resolution (TTR)
See how your Slack Support is doing with all the dashboards you might want.
Measure your Slack KPI's like First Response Time (FRT) and Time to Resolution (TTR)
Internal Collaboration
Internal Collaboration
Internal Collaboration
Internal Threads allows private collaboration when dealing with tickets.
Looping in other teams on Slack is easy and can all be done in Pylon. Your internal teams can reply directly in Slack or in Pylon allowing seamless handoffs / escalations.
Internal Threads allows private collaboration
when dealing with tickets.
Looping in other teams on Slack is easy and can all be done in Pylon. Your internal teams can reply directly in Slack or in Pylon allowing seamless handoffs / escalations.
Internal Threads allows private collaboration when dealing with tickets.
Looping in other teams on Slack is easy and can all be done in Pylon. Your internal teams can reply directly in Slack or in Pylon allowing seamless handoffs / escalations.
Customers LOVE Slack. It’s easy for them to pop into the channel and ask questions and it keeps them highly engaged with Hightouch. We are able to connect and tackle issues together in Slack like we are on the same team.
Teresa Nesteby
Head of Success Engineering
Manage customers on Slack today
Book a demo
Book a demo
Book a demo
Book a demo
Book a demo
The fastest growing companies love Pylon
Hear what our customers have to say about us
Aditya P.
Mid-Market(51-1000 emp.)
"The best Support tool for Modern B2B SaaS."
Pylon has built a tool that is far ahead of its competitors. We were using one of the competing products earlier, and we heard from our custom…
Alan D.
Small-Business (50 or fewer emp.)
"Really intuitive and easy to use"
Pylon is really easy to use and helps to keep on top of Slack support in a structured way. It's enjoyable and simple to configure.
Krystel L.
Small-Business (50 or fewer emp.)
"Game-Changer for Any Growing Company!"
As the Head of Customer Success at a fast-growing startup, I use Pylon every single day, and it’s become essential for managing our growin …
Theodora C.
Mid-Market(51-1000 emp.)
"My BFF in my day to day activity"
I love how now I can keep track of all my conversations with the customers, I can leave internal notes with details so that the entire tea…
Matthew H.
Mid-Market(51-1000 emp.)
"Pylon is great for building customer relationships …"
The slack channel integration is really easy to use and set up. Whenever we have new customers they are able to contact us easily through email/cha…
Aaron Q.
Mid-Market(51-1000 emp.)
"Powerful tool to manage your customers effectively"
Pylon is useful to keep track of our Slack community of over 10K users, and not missing old replies in threads from long ago.Review collect…
Pritak P.
Mid-Market(51-1000 emp.)
"Pylon makes customer support in Slack scalable"
Pylon works with all of our existing systems seamlessly. We use Intercom to support all our self-service customers and Pylon just works wit …
Security & trust
Contact us to access our trust center or get in touch with our CISO.
"I was told what we wanted was infeasible by other vendors. Pylon has saved us 100s of hours in operational time and improved reliability doing so."
Charles Folsom
Head of CS
"I was told what we wanted was infeasible by other vendors. Pylon has saved us 100s of hours in operational time and improved reliability doing so."
Charles Folsom
Head of CS
"I was told what we wanted was infeasible by other vendors. Pylon has saved us 100s of hours in operational time and improved reliability doing so."
Charles Folsom
Head of CS
"I was told what we wanted was infeasible by other vendors. Pylon has saved us 100s of hours in operational time and improved reliability doing so."
Charles Folsom
Head of CS
"I was told what we wanted was infeasible by other vendors. Pylon has saved us 100s of hours in operational time and improved reliability doing so."
Charles Folsom
Head of CS
Compliance
We are SOC 2 Type II, GDPR, ISO 27001, and HIPAA compliant.
Investors
We've raised $20M from the best firms including a16z, General Catalyst, YC.
Industry
We have earned dozens of badges and are rated 5 stars on G2.
External ticketing system purpose built for Slack
Connect Pylon with Slack to automatically track your customer conversations on Slack. Easily manage all of your customer Slack channels in one kanban board
Book a demo
Book a demo
Book a demo
