Speed up Slack response times with Pylon
Create tickets from Slack threads, Slack communities, and emails automatically.
Have AI group Slack messages into tickets as well as track ticket progress
Integrate with internal tools like Linear, Pagerduty, CRMs & more.
Manage Every Slack Message
Pylon can track customer messages across multiple Slack workspaces and hundreds of channels.
Just connect each workspace within the Pylon dashboard and enable Pylon in the channels you would like it to have visibility.
If you have a Slack Community, Pylon can track user questions from there!
Advanced Slack Analytics
See how your Slack Support is doing with all the dashboards you might want.
Measure your Slack KPI's like First Response Time (FRT) and Time to Resolution (TTR)
Internal Collaboration
Internal Threads allows private collaboration when dealing with tickets.
Looping in other teams on Slack is easy and can all be done in Pylon. Your internal teams can reply directly in Slack or in Pylon allowing seamless handoffs / escalations.
The next generation runs on Pylon
"Really intuitive and easy to use"
Pylon is really easy to use and helps to keep on top of Slack support in a structured way. It's enjoyable and simple to configure.
"Pylon makes customer support in Slack scalable"
Pylon works with all of our existing systems seamlessly. We use Intercom to support all our self-service customers and Pylon just works with all the workflows, processes, and reporting we have set up already ...
"Game-Changer for Any Growing Company!"
As the Head of Customer Success at a fast-growing startup, I use Pylon every single day, and it’s become essential for managing our growing customer base ...
