Macros are saved canned responses and action sets to help automate common customer interactions.

For example: see another customer question about how to deal with error codes from an integration? Use a keyboard shortcut to quickly answer the customer's question, tag the issue as a billing question, and close the issue!

Use Macros to:

🧠 Create a growing repository of common answers to questions

🌐 Answer questions across Slack, Micorosft Teams, email, in-app chat, and your community with a single keyboard shortcut

⚡ Simplify common workflows, by chaining actions together with a single click

🕛 Spend less time coming up with answers to the same questions

Book a demo with Pylon to streamline your post sales process and unify tracking of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.