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Product Launch: Roles & Permissions

Now available to our Enterprise plan customers: custom roles to control what parts of Pylon users have access to!

Advith Chelikani
April 2, 2024

Now available to our Enterprise plan customers: Roles & Permissions assignments to control what parts of Pylon users have access to!

🧑 Gate contractors from having access to workspace configuration, and sensitive platform features like setting SLAs

⛩️ Keep sensitive information locked down - allow certain teams or individuals to only have access to customer issues they are assigned to

Book a demo with Pylon to streamline your post sales process and unify tracking of customer issues across the different places you talk with your customers including Slack, Microsoft Teams, In-App, Email, and Community.

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Product Launch: Custom Analytics

Advith Chelikani
June 13, 2024
Releases

Product Launch: API

Advith Chelikani
January 12, 2024
Releases

Product Launch: Community Support

Advith Chelikani
November 16, 2023
Releases

Product Launch: Custom Layouts

Advith Chelikani
July 2, 2024
Releases

Product Launch: Data Warehouse Sync

Advith Chelikani
February 27, 2024
Releases

Product Launch: Pylon x Attio Integration

Advith Chelikani
September 10, 2023
Releases

Product Launch: Teams & Assignments

Advith Chelikani
January 4, 2024
Releases

Product Launch: Triggers

Advith Chelikani
January 9, 2024
Releases

Product Launch: Email Support

Advith Chelikani
October 18, 2023

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Releases

Introducing Product Intelligence

Advith Chelikani
November 12, 2025
Blog post
Guides

Building Customer Success: Facts, Strategies, and Scaling

Dan Guo
November 7, 2025
Blog post
Industry

What to Look for in a B2B Customer Support Platform for 2026

Pylon Team
November 3, 2025
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Industry

Building Slack ticketing systems for scalable customer support

Pylon Team
January 7, 2026
Blog post
Industry

How AI Is Transforming B2B Customer Support | Complete Guide for 2025

Pylon Team
October 17, 2025
Blog post
Industry

AI Support Systems Explained: Features, Benefits, and Best Practices

Pylon Team
December 4, 2025
Blog post
Spotlights

Spotlight: Amber Monroe @ Paradigm Senior Services

Robert Eng
April 10, 2025
Blog post
Industry

Customer enablement: Benefits, best practices, and examples

Dan Guo
January 29, 2026
Blog post
Industry

8 proven knowledge base templates for self-service support

Pylon Team
February 12, 2026
Blog post