Register for our upcoming webinar → Introducing the Agentic Support Platform
Bring every channel, customer, agent, and workflow into one system.
Build powerful agentic workflows with Skills, Memory, and Tools — in plain language, no code required. Your system, configured exactly how you want it.
Support customers across Slack, Microsoft Teams, email, chat, SMS, WhatsApp, phone, and Discord without losing context between conversations.
The only support platform that builds support, account, and product intelligence, giving humans and agents the context to resolve complex, cross-functional B2B issues.
Open any ticket to a finished investigation. Ask follow-up questions, send agents into other systems, and keep multiple streams of work moving at once.
Every investigation, decision, and action either automatically improves or suggests how to improve your agents, skills, workflows, and knowledge automatically.
Build agentic workflows in plain language using Skills (reusable actions), Memory (persistent customer and account context), and Tools (integrations with your stack). No engineering resources required.
A unified context layer that aggregates every signal — support history, product usage, health scores, account tier — and surfaces it on every issue. Agents and humans always know who they’re dealing with and what matters.
Capture how people resolve new issues, then use those actions to improve future investigations, skills, content, and automated resolutions.
Traditional platforms bolt on AI. Pylon changes the work itself, with agents investigating, resolving, and acting while humans direct the work and provide judgment.
Build support, account, and product intelligence across conversations, CRM, product usage, logs, and code, then make it available via MCP to your agents and team.
Agentic support is a new way of working where humans direct agents instead of doing every step themselves. Agents investigate issues, find context, take action, and work in parallel, while people provide judgment and decide what happens next.
Chatbots deflect simple questions, while copilots help humans complete individual tasks. Agentic support gives agents responsibility for the work itself, including investigating across systems, taking action, and moving multiple issues forward in the background.
B2B issues often span multiple contacts, products, teams, and systems. Resolving them requires account history, product data, past conversations, and coordination across the company, not just an answer from the knowledge base.
Agents can investigate issues, search connected systems, answer questions, take approved actions, and resolve customer work end to end. They can also run automatically in the background, so multiple investigations and workflows move forward at once.
Support history, CRM data, calls, product usage, internal conversations, logs, and code are turned into support, account, and product intelligence. Every human and agent starts with this context instead of searching for it from scratch.
Teams define what agents investigate, which systems they can access, what actions they can take, and when approval is required. Humans can review the work, ask follow-up questions, redirect an investigation, or take over at any point.
